Maintenance Strategy
SAP plans to deliver Support Packages and Feature Packages on a regular basis.
SAP recommends always installing the latest Support Packages and Feature Packages.
A Support Package will contain corrections; Feature Packages will contain new functionality.
SAP plans to deliver 2 Support/Feature packages per year. CAD system versions available 6 weeks before publishing date are planned to be supported.
Customer Support
In case you encounter problems when installing, upgrading or running SAP Engineering Control Center interface to ECAD, Customers can raise a ticket to create a case to get support and use component PLM-ECC-EDA.
Additional Information
Additional information about licensing can be found in SAP Note 2096135.
To request a license please create a case to get support using component = PLM-ECC-EDA with the following information:
- Topic: SAP ECTR Interface to ECAD: License request
- Your company name
- The installation number of the used SAP system
- If you need a time limited Test License or a Production License
- An email contact