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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Based on the conditions of the customer contracts for support, SAP has opted to adjust the maintenance fees for existing contracts for SAP Standard Support, SAP Enterprise Support, SAP Product Support for Large Enterprises based on the respective local Consumer Price Index (CPI).
With effect on January 1, 2027, SAP will adjust the annual fee for the SAP support agreements based on the local CPI rate but not more than a percentage increase of 5.0%.
The adjustment does not represent an increase in list prices for SAP support offerings.
Affected customers and partners will be notified in accordance with the respective locally agreed contractual stipulations.
Read the full statement in English or German.
In the era of the Autonomous Enterprise, SAP Product Support is going from reactive to predictive.
Tune in to the latest SAP Change Makers episode with Uwe Wieditz and Bernhard Luecke to hear how.
🎧 Listen to the full SAP Change Makers podcast episode.
🔗 Podcast links
SAP for Me just got a lot smarter. With Joule, customers no longer search for answers — they simply ask.
Tune in to the latest SAP Change Makers episode with Corinne Reisert to hear how.
🎧 Listen to the full SAP Change Makers podcast episode.
🔗 Podcast link
Support is evolving - and so is the way we learn.
The new Support Accreditation experience transforms traditional training into a practical, scenario-based learning journey designed around real customer support interactions.
Discover how to:
• Resolve issues faster
• Use intelligent self-service tools
• Navigate support channels effectively
• Collaborate better with SAP
Practical learning. Immediate impact. Real outcomes.
Read the article to learn more: SAP News
Since 2021, the SAP Change Makers Podcast has spotlighted the people driving real change — from quantum computing to Agentic AI reshaping Services & Support.
This article is now the permanent home for every episode, updated the moment a new one drops.
Bookmark it and stay one scroll away from the next big idea. SAP Community blog
Less tickets. Fewer disruptions. Faster resolutions — often before customers even notice a problem.
🎧 Listen to the full SAP Change Makers podcast episode with Uwe and Bernhard.
🔗 Podcast links
Need practical guidance for your ongoing SAP projects? Join SAP Enterprise Support Advisory Council (ESAC) to work directly with SAP experts, explore new support offerings before general availability, and help influence future services—all included with your SAP cloud subscription.
Discover the latest opportunities in SAP Enterprise Service Management, Enabling AI Features in SAP Sales & Service Cloud Version 2, sustainability, and more.
Discover these and other open workstreams https://community.sap.com/t5/product-lifecycle-management-blog-posts-by-sap/power-up-your-sap-projects-in-q3-with-the-sap-enterprise-support-advisory/ba-p/14438915.
Your SAP system insights—now clearer than ever! The refreshed SAP EarlyWatch Alert UI brings improved readability and usability, allowing you to identify system issues faster and make informed decisions.
Explore the latest enhancements and see how a modernized interface boosts your SAP experience.
Check out the blog(opens in new tab)
Stay up to date with the latest SAP Enterprise Support content available through the Foundational Success Plan, included with every cloud subscription including:
Watch the replay(opens in new tab)
The best customer journeys feel effortless. Yet many organizations are still navigating unclear success paths, and growing complexity in their cloud landscape.
Looking forward to the conversations about how proactive services and support can drive faster adoption, stronger outcomes, and lasting customer success.
Register Now.(opens in new tab)
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!