The SAP ONE Support Launchpad, coming soon to this support portal, will completely transform how you access support, giving you streamlined access to your support applications via a single entry point. The Launchpad features a customizable, simplified and intuitive tile-based interface, displaying user-specific applications, frequently used actions and on-demand, real-time key performance indicators. In addition, many support applications are being updated or completely redesigned to improve your experience with performing your regular support tasks. You can look forward to improved search functionality, enhanced support applications, and a fresh approach to support! Click here to read more about the Launchpad, the upcoming application improvements, and important browser requirement information.
The support and operation for the current Netviewer one2meet program at SAP will be terminated on December 31, 2015. This is necessary as the solution as well as the underlying technical infrastructure are approaching its end of life cycle.
In order to extend the available time window for customers to migrate to a new connection type, SAP will offer an interim solution and upgrade Netviewer one2meet to version 6.4. This temporary and interim solution will be made available starting mid-May 2015 and will reach the end of its production and maintenance life cycle December 31, 2016. SAP will not provide support for Netviewer one2meet as of January 1, 2017.
Please see SAP Note 2148048 or visit Latest News under Remote Support page