Welcome to the featured content for the SAP BusinessObjects Business Intelligence Platform [BI Platform].  Here you will find information about the SAP BI Server Platform and related functional areas like Web Intelligence, and other Analysis products.

Important information:

  • Check out our new Guided Answers decision tree to quickly access the most important Best practices & KBAs ! 
  • Priority-One Support Maintenance Phase for BI 4.0 will be available until 31st December 2017. For XI 3.1 the Priority-One Support Maintenance Phase has been extended until 31st December 2018. For further information, please see Priority-One Support Maintenance Phase for BI - KBA 2078591

Recommended Articles:

  • How To Trace Business Objects 4.0 and 4.1 (Servers and Clients) *** MASTER NOTE *** - KBA 2103024
  • SAP BI Platform Support Tool *** Master KBA *** - KBA 2407767 
  • How to generate a Landscape Analysis Report for SAP Support using SAP BI Platform Support Tool version 2.x  - KBA 2138275
  • How to use Introscope Transaction Tracer for E2E Tracing in BI Platform 4.x – KBA 2019190
  • How to use the SAP BI Platform Support Tool End to End Trace Wizard – KBA 2418437
  • Troubleshooting communication issues in BI 4.x using the BI Platform Support Tool Communication Analyzer – KBA 2393817
  •  How to use the SAP BI Platform Support Tool Security Analyzer tool – KBA 2407812

 

 

  •  How to use the SAP BI Platform Support Tool Security Analyzer tool – KBA 2407812 
  • Customer instructions and best practice for collecting a BI Platform 4.x end to end trace – KBA 1861180
  • Best practices & pre-requisites on Windows while Install/Update/Patching BI – KBA 1952120
  • How to find BI Platform Knowledge Base Articles (KBA's) for Installation, Deployment, Administration - KBA 2446607
  • Auditing in SAP BI Platform 4.x *** MASTER KBA *** - KBA 2456458
  • Platform Search Application *** MASTER KBA *** - KBA 2241459
  • What is Support Policy Guide for SAP BusinessObjects Products and how to find it  – KBA 1429999
  • How to find Sizing information for SAP Business Objects Products – KBA 1570271

 

Getting Started:

Recommended Articles:

Recommended Articles:

Here are some additional recommended articles from our product support experts.

  • How to post SAP BI related questions on SAP Community? – KBA 2503236
  • Starting an Expert Chat with SAP Support – KBA 2213344
  • Support Components and Responsibilities for BI Platform [Which component to raise an incident in] – KBA 2554287
  • How to Schedule an Expert – KBA 2482688
  • How to use Guided Answers – KBA 2492603
  • What is consulting - What is support? – SAP Note 83020 
  • The SAP Ecosystem in a Nutshell – SAP Note 1054121
  • Best practices for creating incidents on the SAP Support Portal – KBA  1339209
  • How to use Citrix GoToAssist for remote support, from the SAP ONE Support Launchpad – KBA 2026090
  • How to add logon credentials securely to an incident [Secure Area] – KBA 1773689
  • How to close an incident – KBA 1239839