Get started with SAP

Find here all the essential resources to get started with SAP. From initial setup of your S-user to accessing your SAP Convergent Mediation by DigitalRoute, public cloud edition system. Let's embark on your SAP Onboarding Journey today!

Key outcomes

  1. Join the onboarding webcasts
  2. Leverage S-user and access SAP for Me
  3. Access your system

Key resources to get started

Plan your implementation

Explore essential resources on SAP's implementation guidance, tools, services, and more to plan your implementation!

Recommended to: Technical Team, Senior Leadership, Business Process Owners, other relevant implementation roles.

When: during project planning phase.

Key outcomes

  • Define your implementation approach
  • Get additional implementation support from SAP or Partner Services
  • Know release cycle and planned innovations

Key resources to get ready for implementation

Get enabled

Discover here the top enablement resources to enhance your skills and understand the key capabilities of SAP Convergent Mediation by DigitalRoute, public cloud edition.

Recommended to: Senior Leadership, Business Process Owners, other relevant implementation roles.

When: during project implementation phase.

Key outcomes

  • Get to know SAP Secure Login Service for SAP Convergent Mediation by DigitalRoute, public cloud edition
  • Leverage self-service learning assets
  • Become part of SAP's Community

Key resources to get enabled

Foundational Training
Introduces core concepts, including streams and functions; recommended for new users.

Applied Training
Hands-on training to apply Usage Engine Cloud Edition skills to real-world requirements. Requires foundational training.

Solution-Specific Training (when implemented by DigitalRoute)
Covers delivered streams and configurations, with troubleshooting guidance.

Contact DigitalRoute for more information.

Prepare to go live

Evaluate your readiness for Go Live to ensure a smooth transition, and familiarise yourself with post Go Live activities.

Recommended to: Senior Leadership, Business Process Owners, other relevant implementation roles.

When: 6 weeks before go-live.

Key outcomes

  • Prepare for cutover  
  • Check go-live readiness
  • Become future ready and plan role-out activities

Our recommended best practices

  • Send support cases in SAP for Me under component XX-PART-DRT- CMD-CLD.
  • First-Level Support is provided but SAP Global Partner Support.
  • Second and Third Level Support is provided by DigitalRoute Support via the SAP Support Portal in SAP for Me.
  • Solution upgrades are delivered by DigitalRoute approximately once a month with no downtime. Your SAP Cloud Administrator will receive upgrade notifications by email.
  • Ask questions and view blogs about SAP Convergent Mediation by DigitalRoute, public cloud edition Management in the SAP Community.
  • If you have questions about onboarding, implementation, training or support, please contact your DigitalRoute Onboarding Manager.