SAP Business Technology Platform Resource Center

Discover available resources to help ensure successful preparation, implementation and adoption.

Discovery Center

Designed to help you start piloting, developing, operating or implementing SAP Cloud Platform applications. Discovery Center helps you launch projects faster, and accelerate innovation initiatives with ready-to-implement use cases.

Customer Success Event Hub

Join a Virtual Event hosted by one of our Product Experts, other Customers, and the SAP Business Technology Platform customer success team. Additionally, puruse a catalog of on-demand sessions available anytime.

Product Support

Explore the SAP Support Portal to access your SAP ONE Support Launchpad, search for learning resources and documentation, view support offerings, report an incident, view cloud availability and much more!

Getting Set Up with SAP Enterprise Support

Purchaseing the right cloud solution is only the beginning of the story. SAP Enterprise Support offerings give you the proactive support you need to succeed.

Request SAP Enterprise Support Setup Service to familiarize yourself with the SAP Enterprise Support offerings by:

Learning, Community & Support

Access the award-winning SAP Enterprise Support Academy that provides expert guidance and high impact knowledge transfer services, which enable you to innovate and be successful with SAP solutions.

Please, select...

Getting Started

  • Request your SAP User – Many of our resources can only be accessed only with your S-user ID. For new customers, SAP will create S-user IDs for the SAP software recipients. Your company’s user administrators can then request additional S-user IDs and assign the required authorizations.
  • Update IT Contact for your Account – Make sure the correct IT contact for your account has been identified and is listed on your account. This person will have received the initial welcome e-mail and future support and provisioning updates. If you need to update the IT contact for your account, please create a ticket via the Support Portal.
  • SAP Help Portal & Guided Answers – If you product questions we encourage you to review the SAP Help Portal and Guided Answers.
  • SAP Partner Ecosystem – Learn more about the SAP Partner Ecosystem and how Partners can support your project.
  • SAP App Center – Find prepackaged apps that provide quick time to value that meet stringent SAP quality and readiness standards.
  • Continuous Integration Best Practices – Plan your own Continuous Integration and Continuous Delivery process setup.
  • Product Roadmap – Review solution and industry roadmaps that support the journey to SAP’s future product portfolio.

 

Learning, Community & Support

  • Missions – Join missions to help guide you along a path towards project success with best practice and guidance for each phase of your adoption found on our Discovery Center.
  • Learning Journeys – Jump-start your Learning with solution specific Learning Journeys focused on common use cases.
  • SAP Training – Comprehensive self-paced, solution based learning opportunities and certification.
  • openSAP Courses –  Upskill from anywhere in the world, at a time that suits your schedule. Our Enterprise MOOCs leverage tried and trusted classroom concepts, to interact with peers and experts.
  • Developer Tutorials – Select and follow step-by-step guides to learn about the capabilities of the products and tools while building your apps.
  • SAP HANA Academy Videos (SAP Cloud PlatformPlaylist) – Select overview video playlists or specific topics a-la-carte.
  • Community – the online social network from SAP for SAP customers, partners, and users. Stay up to date with the latest community news, projects, features, and opinions. Find out how to register, create a profile, post a blog, ask a question, and much more.
  • Read SAP Cloud Platform Blogs – Search and read community blogs.
  • Frequently Asked Questions (FAQ) - Common questions related to getting started with your SAP Cloud Platform project. 
  • Subscribe to the Customer Newsletter – Subscribe to stay up-to-date with your SAP solution. Receive the latest news, services updates, customer stories, upcoming events and learning resources.
  • Regional Events – View upcoming Webinars and conferences where you’ll be able to connect with industry experts and hone your skills.
  • SAP Support Portal – Entry to the world of SAP Support. Learn how to access your support options including Schedule an Expert, Expert Chat, Log an Incident, Ask an Expert Peer, and connect to our 24/7 Customer Interaction Center. Discover how to quickly access Knowledge Base Articles, Documentation, Guided Answers, FAQ’s, Blogs, and Learning Journeys.
  • SAP Platform Provisioning Support Process – One pager outlining how to navigate SAP Platform provisioning support.
  • SAP Product Support Accreditation – Become enabled and empowered to interact with Product Support in the most efficient way with this modular interactive training (1:05).
  • SAP Services – Explore SAP Services offerings to provide you with expertise packaged in a portfolio of intelligent solutions, intelligent systems, digital platforms, services, and support. 
Please note that an SAP user account (S-User ID) is required to access Enterprise Support information. 
  • The SAP Enterprise Support Value Maps provides you with access to resources, module specific assets and enablers. SAP Enterprise Support Value Map for Digital Innovation is designed to accompany you while improving user experience in your company, performing the digital transformation with SAP Cloud Platform services, and becoming an Intelligent Enterprise along with Intelligent Technologies.

Ongoing Platform Operations

Please note that an SAP user account (S-User ID) is required to access Enterprise Support information. 
  • Go-Live Kit – PDF outlining many of the resources available to you continue to navigate your journey with your SAP solution.
  • Use Cases and Success Stories – Find out who uses SAP solutions and why. Filter by solution, industry, region, and company size.

Getting Started

 

  • Setting up SAP Analytics Cloud - This guided playlist helps system administrators navigate the on-boarding process. Learn how to set up your system and roll out SAP Analytics Cloud to your team.
  • Guided Playlists - Choose a playlist that caters to the most commonly sought after topics. In guided playlists you'll find a mix of helpful vidoes, blogs, and solution documentation to help you on your way. 
  • Use Case & Customer Stories - Hear from businesses who have used SAP Analytics Cloud to drive their digital transformation.
  • Solution Updates and Plans - Find out about the most recent prodcut releases and what's on the roadmap for SAP Analytics Cloud.
  • Partner Information - Learn how we're innvoating alongside our partners and find a partner who supports and runs the SAP solutions that bet fits your unique needs.
  • Guided Playlists - Choose a playlist that caters to the most commonly sought after topics. In guided playlists you'll find a mix of helpful vidoes, blogs, and solution documentation to help you on your way. 
  • SAP Analytics Cloud Learning solutions - We’ve curated the best resources to help you and your team get up to speed.
  • SAP Analytics Cloud Webinars - Register for upcoming webinars, and review the recorded sessions hosted by SAP Analytics Cloud product experts to stay up to date. 
  • Blogs - Review bogs published by SAP Analytics Cloud product experts that span from what's new to additional insights, learning, events and news.
  • Videos - Browse the catalog of videos focused on learning, capabilities, and awareness of the SAP Analytics Cloud solutions.
  • Frequently Asked Questions - Get quick answers to common inquiries related to SAP Analytics Cloud.
  • Use Cases & Customer Stories - Hear from businesses who have used SAP Analytics Cloud to drive their digital transformation.
  • SAP Support Portal – Entry to the world of SAP Support. Learn how to access your support options including Schedule an Expert, Expert Chat, Log an Incident, Ask an Expert Peer, and connect to our 24/7 Customer Interaction Center. Discover how to quickly access Knowledge Base Articles, Documentation, Guided Answers, FAQ’s, Blogs, and Learning Journeys.
  • SAP Platform Provisioning Support Process – One pager outlining how to navigate SAP Platform provisioning support.
  • SAP Product Support Accreditation – Become enabled and empowered to interact with Product Support in the most efficient way with this modular interactive training (1:05).
  • SAP Services – Explore SAP Services offerings to provide you with expertise packaged in a portfolio of intelligent solutions, intelligent systems, digital platforms, services, and support. 
Please note that an SAP user account (S-User ID) is required to access Enterprise Support information. 

Getting Started

  • Onboarding Guide – An overview of what to expect from your SAP Solution and how to get started.
  • Solution Overview – Find the latest about capabilities, technical information, use cases and more.
  • SAP Support Portal – Entry to the world of SAP Support. Learn how to access your support options including Schedule an Expert, Expert Chat, Log an Incident, Ask an Expert Peer, and connect to our 24/7 Customer Interaction Center. Discover how to quickly access Knowledge Base Articles, Documentation, Guided Answers, FAQ’s, Blogs, and Learning Journeys.
  • SAP Platform Provisioning Support Process – One pager outlining how to navigate SAP Platform provisioning support.
  • SAP Product Support Accreditation – Become enabled and empowered to interact with Product Support in the most efficient way with this modular interactive training (1:05).
  • SAP Services – Explore SAP Services offerings to provide you with expertise packaged in a portfolio of intelligent solutions, intelligent systems, digital platforms, services, and support. 

Getting Started

  • Onboarding Guide – An overview of what to expect from your SAP Solution and how to get started.
  • Solution Overview – Find the latest about capabilities, technical information, use cases and more.
  • Learning Tracks
    • Tutorials, and learning resources by persona (Line of Business user, Data Scientist, SAP Data Warehouse Cloud administrator) to get up and running on SAP Data Warehouse Cloud.
  • Webinars - Register for upcoming webinars, and review the recorded sessions hosted by SAP Data Warehouse Cloud product experts to stay up to date. 
  • Blogs - Review bogs published by SAP Data Warehouse Cloud product experts that span from what's new to additional insights, learning, events and news.
  • Frequently Asked Questions - Get quick answers to common inquiries related to SAP Data Warehouse Cloud.
  • Subscribe to SAP Data Warehouse Cloud Newsletter - Sign up to get the latest news and expert content from SAP Data Warehouse Cloud.
  • Workshops - Join SAP Data Warehouse Cloud Product Managers for an immersive, hands-on learning experience to learn the basics of SAP Data Warehouse Cloud.
  • SAP Support Portal – Entry to the world of SAP Support. Learn how to access your support options including Schedule an Expert, Expert Chat, Log an Incident, Ask an Expert Peer, and connect to our 24/7 Customer Interaction Center. Discover how to quickly access Knowledge Base Articles, Documentation, Guided Answers, FAQ’s, Blogs, and Learning Journeys.
  • SAP Platform Provisioning Support Process – One pager outlining how to navigate SAP Platform provisioning support.
  • SAP Product Support Accreditation – Become enabled and empowered to interact with Product Support in the most efficient way with this modular interactive training (1:05).
  • SAP Services – Explore SAP Services offerings to provide you with expertise packaged in a portfolio of intelligent solutions, intelligent systems, digital platforms, services, and support.