-
Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Learn about the new features that will help you run your SAP Business One system more effectively:
Check the Highlights of Remote Support Platform 3.2
Remote Support Platform offers a Remote Connection service for all SAP Business One customers as of RSP 3.2 PL03.
Please note that Remote Connection is a mandatory service for SAP HANA Database support.
Watch the Video on Remote Connection
GoToAssist is one of the connection types offered by Remote Connection. It is free of charge and offers state of the art security level.
In order to take advantage of the new meeting tool, SAP requests that you upgrade to RSP 3.2 latest patch and then book the GoToAssist service.
Watch this video to learn how to use Remote Connection and book a service such as GoToAssist.
To gain information on how customer information is secured within SAP, please refer to the following document and SAP Notes:
Note that only remote support platform for SAP Business One data from productive systems is processed. No customer data is transferred, but only system data such as number of invoices, installed version, or number of professional users.
To ensure a successful outcome, it is required that end-customers agree to share the following data with SAP:
Remote Support Platform for SAP Business One (RSP) is an automated tool that will increase operational efficiency, mitigate risk, and reduce maintenance time.
RSP can proactively monitor the health status and integrity of customer databases and send the results to SAP and Partner support which are then able to notify customer administrator about known issues. RSP also allows an automatic correction of databases via the execution of corrective tasks.
See the Overview and Value Proposition (also available in German)
Recommendation
SAP recommends that partners install and activate remote support platform for SAP Business One for each productive customer system and to run the diagnostic check (known as System Status Report) on a monthly basis. The resulting system status report is automatically sent to customized e-mail addresses.
Availability & System Requirements
Remote Support Platform (RSP) 3.2 for SAP Business One is in unrestricted shipment.
Following SAP Business One releases are supported by RSP 3.2:
SAP Business One 10.0 (both on MS SQL and SAP HANA)
SAP Business One 9 release family (on both MS SQL and SAP HANA)
SAP Business One 8.8 Release Family
RSP for SAP Business One can be installed on systems running any SQL Server version that is supported by an SAP Business One release in maintenance.
SAP recommends that you only use operating systems that are in mainstream maintenance by Microsoft; see SAP Note 2387822 for details.
Check the Highlights of Remote Support Platform 3.2.
RSP Best Practices Guide (also available in Chinese, German, Portuguese, and Spanish)
FAQ on Secure Usage of RSP (also available in German, Portuguese, and Spanish)