Maintenance for SAP Business One

SAP Business One, like all enterprise resource planning systems, is the key backbone in business operations. Can you afford not to have the latest software and service to support your business?

Value & Benefits

  • Access to the most up-to-date technology and best class software for your industry
  • Daily business operations without interruptions
  • Compliance with the current legislation

  • Support for all issues
  • SAP 24x7 support for system standstill issues
  • Insurance policy

Maintenance & Release

Enhancements to the SAP Business One application may be delivered in major or minor releases.

  • Major releases contain major new functionality or architectural platform changes or both
  • Minor releases include new and improved business functions or corrections or both that can be implemented and adopted quickly. The user interfaces remain stable between major and minor releases.
  • A major SAP Business One release and the minor releases that follow it are referred to as an “SAP Business One release family”

We provide at least five (5) years of mainstream maintenance for an SAP Business One release family and related add-on software products.

For the SAP Business One release family, the five-year mainstream maintenance period begins with the general availability date of the major release (for example, x.0) and covers any subsequent minor releases (for example, x.1 and x.2) of the release family in question. The following conditions apply:

  • As soon as a new release within an SAP Business One release family has passed the general availability date, the maintenance of the preceding release is discontinued
  • Extended maintenance is not offered for SAP Business One releases and applications

SAP Business One Release Maintenance Phase*
8.8/8.81/8.82 In Transitional Maintenance
9.0 In Transitional Maintenance
9.1 In Transitional Maintenance
9.2 In Transitional Maintenance
9.3 In Mainstream Maintenance until June 30, 2020**

* The Maintenance Phase information applies to both, SAP Business One on SQL and on SAP HANA

** Dates are subject to change

At the end of the mainstream maintenance period for an SAP Business One release, the following scenarios are possible:

  1. Upgrade to the next/latest release in mainstream maintenance
  2. Remain on current release and enter "Transitional Maintenance" (no further patches, corrections or new functionality will be provided)

Refer to the SAP Business One Upgrade Strategy for an overview of upgrade options.