SAP Upgrade Weekend Support

The SAP Upgrade Weekend Support (UWS) is delivered remotely by two SAP support consultants. In line with your upgrade, migration and go-live project, SAP schedules SAP Upgrade Weekend Support to minimize risks during your upgrade, migration, go-live date, which generally falls on a weekend or holiday (duration of 60 consecutive hours). This service is delivered per SystemID/Installation. The two SAP Upgrade Weekend Support Consultants are on-duty for your project team. If an issue arises, the SAP UWS Support Consultants ensure that the message processing cycle begins.

Features:

  • Dedicated SAP Upgrade Weekend Support Team (two consultants).
  • Direct SAP contact to accelerate access to SAP experts.
  • Coordinated communication with SAP's worldwide resources.

Benefits:

  • Assistance in performing a critical technical upgrade.
  • Assistance in performing a migration (operating system, database, data center ..).
  • Assistance in performing a go-live..

  • Only for SAP solutions running an ABAP or JAVA stack, in order to support:
    • The go-live of a new SAP solution.
    • The upgrade, migration of an already productive SAP solution.
    • The migration from one data center to another.
    • The deployment of a new functionality on an already productive SAP solution with an expected significant workload.​
    • A significant increase in the volume of users, business transactions and data is planned on an already productive SAP solution

  • While the SAP Upgrade Weekend Support is targeted to support most projects, it is not available for BOBJ products and there may be limitations on support for specific products / add-ons / applications / components.

  • Service is Exclusive to Max Success Plan Customers.
  • Service can be requested via Service Order creation.
  • An Email should be sent to SAP Upgrade Weekend Support to check on capacity.
  1. Product: “Continuous Quality Check & Improvement Services”​
  2. Product function: “Service request for an On-Premise Solution”
  3. Description: Ensure to specify the full name of the Service "SAP Upgrade Weekend Support" and provide the below information:
    • Customer name:
    • Customer number:
    • Project details:
    • Current Product release:
    • Target Product release:
    • Installation number:
    • SystemID:
    • Customer contact for the weekend (name, tel, email):
    • Customer contact (name, tel, email) for the quotation/statement of work:
    • Support timeframe (usually Friday 18:00h to Monday 06:00h CET = 60 consecutive hours): Please provide the exact start Date and Time (timezone too) 
  • If you need assistance please reach out to SAP Upgrade Weekend Support.
  • Service Orders for this service should be submitted a minimum of two weeks before your upgrade / migration / go-live weekend. (attempts will be made to accommodate requests made outside this timeframe, but are not guaranteed).

  • Information on your upgrade, migration, go-live project is essential. It enables SAP to gain an insight into your project, understand your core business processes, and recognize critical issues. Your project team must provide all the necessary information prior to the SAP Upgrade Weekend Support start date.
  • Access to all relevant SAP systems.
  • SAP Solution Manager.
  • You are contacted by an SAP Support Consultant in the week before the go-live weekend. Contact details for the weekend are exchanged - for example, telephone and mobile numbers, e-mail addresses. A current status of the project and any additional concerns can be highlighted at this time.
  • Ensure international calls are allowed to be made (the SAP Upgrade Weekend Team is to be called on their mobile phones).

  • Cover starts at the pre-agreed date and time. The minimum contract has a duration of 60 consecutive hours and is usually from 18:00 (6:00 pm) on Friday to 06:00am on Monday morning, but can be modified to suit business needs. If extended service is needed additional service for two days (48 consecutive hours) can be booked. If a problem is encountered during the weekend, you create a case with Very High priority and the named support consultants should be called with the case number immediately.
  • The SAP support consultants will track the case and communicate internally with support colleagues in an effort to speed up the case solving process. They can liaise with processors and duty managers, help co-ordinate if there is a cross-over in time zones and keep you updated at all times.

If you need assistance please reach out to SAP Upgrade Weekend Support <sap_uws@sap.com>.