SAP Enterprise Support Advisory Council

Your innovation channel to exclusively access the latest support deliverables, and to influence SAP's support offerings in a meaningful way.

The program is focused on the development and improvement of SAP Enterprise Support. By joining, you get access to an exclusive circle enabling you to become an early adopter of the latest support innovations and to profit from a bigger investment from SAP's side (such as hands-on expert advice).

Current Co-Innovation Focus Topics

A key objective is to receive valuable customer feedback to help us align our support offerings 100% with the needs of our customers, before we make new services generally available through the SAP Enterprise Support Value Maps.

Learn more about the SAP Enterprise Support Advisory Council by checking out this overview presentation.

Are you interested in joining the program? Please contact us today and let us know in which focus topic(s) from below you want to participate.

Intelligent Suite


  • Use discovery services to learn about the benefits of switching to SAP S/4HANA Cloud
  • Get advice for every phase of your journey to SAP S/4HANA Cloud – discovery, design, realization, and go-live

SAP S/4HANA On Premise            

  • Get guidance during the explore and prepare phases of your SAP S/4HANA journey
  • Hands-on experience via SAP S/4HANA sandbox conversion from a technical perspective
  • Enablement on best practices during the deploy phase by leveraging the SAP Activate methodology, e.g. covering cut-over plan and downtime optimization best practices

SAP Intelligent Technologies & Platform

SAP Cloud Platform

  • SAP Fiori Cloud project including hands-on exercises and best practice
  • SAP SaaS solutions side by side extension, e.g. SAP SuccessFactors, SAP Cloud for Customer and SAP S/4HANA Cloud
  • Integration best practices for SAP SuccessFactors and SAP C/4HANA, fit-to-standard interfaces through SCPI and end-to-end integration configuration for selected scenarios using SCPI

SAP Leonardo

  • Set Your Focus sub work-stream will help you to understand important aspects of SAP intelligent technologies, investment use cases and adoption plans
  • SAP Leonardo Application Enablement (IoT) and Predictive Maintenance customers will receive enablement and hands-on experience on predefined use cases
  • Machine Learning work-stream will guide customers to identify ML scenarios and get technical enablement and guidance on identified use cases
  • SAP Analytics Cloud solution awareness and its capabilities with hands-on exercises

SAP Digital Assistant

  • Get an overview and roadmap on SAP Digital Assistant strategy
  • Technical enablement on standard use cases with hands-on exercises focusing on topic such as SAP Conversational AI (SAP Recast).

Enterprise Support Cross Topics

Business Process Reality Check

  • Highlighting the improvement potential in working capital, automation rates, reduce transactional backlog and get rid of non-standard order type areas based on the measurements in your SAP solution and an overview of possible steps for moving forward with the results
  • Getting help for creating a successful business process improvement strategy and building your respective roadmap

New Way of SAP CQC Business Process Operations Delivery

  • Selecting one high-level goal and business/value driver as the focus area
  • Activating Business Process Improvement suite tools based on the selected focus area
  • Understanding how you can use the tools for analyzing, tracking and controlling improvements
  • Leveraging expert guidance and being enabled via SAP best practices  

Automatic Pattern Recognition Functionality

  • Getting guidance on the new analytical function for the Business Process Analytics tool
  • Accelerating root cause analysis on large result lists with automatically detected patterns in the collected data
  • Receiving guidance from SAP experts with a hands-on experience sharing

Customer Success Story

Find out how LuLu Group International is embarking on its intelligent enterprise journey by leveraging SAP S/4HANA and SAP Enterprise Support as well as innovative programs like the SAP Enterprise Support Advisory Council.