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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
This standardized approach guides you through initial steps of a successful cloud journey. It provides focused guidance on how to best start enablement and learning, allows you early insight into the system, and offers touch-points to track user enablement and adoption metrics.
These activities do not include implementation, review, or advisory services related to customer-specific customizations for which you may engage a service partner.
Embedded launch activities are available for selected solutions.
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SAP SuccessFactors HCM
Guided enablement
Gives direction to jump start your learning journey as part of the onboarding process. It focuses on your initial need to acquire a solid basis from which to deepen your knowledge.
****SAP Customer Data Cloud Embedded Launch Activities was retired in 2023. Existing customers that need assistance should contact the team at SAP_CX_Onboarding@sap.com.
Solution overview
Familiarize your team with the solution before the start of the project. Depending upon the solution, a demo system with sample data or navigation instructions with best-practices templates is provided.
These allow your team to get insights into functionality and review leading practices before starting a deployment project or within the first few weeks.
Adoption touchpoints
Delivers a remote service that offers a standardized best practice review of key settings in your SAP system to proactively identify areas for improvement and ensure adherence to SAP best practices.