Learning

Get to Know the Customer Center of Expertise

Browse through our short explanation videos which will guide you through the Customer COE experience.

Why do I need a Customer COE?

Watch the video and learn more about the value a Customer COE will add to your company.

How to set up my Customer COE?

Watch the video and learn more about how to actually set up your own Customer COE.

Key learnings:

  • Bringing together the right experts in the right area (create your personal Expert team)
  • The management framework provides you a holistic view of your overall set-up
  • Use the management framework as a checklist while setting up your Customer COE

What changes with the cloud transformation?

Watch the video and lean more about how the cloud development impacts your Customer COE.

Key learnings:

The Cloud development will impact

  • your activity share
  • your organizational structure
  • your roles and responsibilities
  • the accountability in your deployment model

 

Team Accreditation

Key resources: