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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
⚠️ Important Notice: Adjustment of SAP Support Fees 2027
SAP will adjust maintenance fees for SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises based on the local Consumer Price Index (CPI), effective January 1, 2027. The increase will not exceed 5.0% and does not affect list prices. Affected customers and partners will be notified per their contractual terms.
Are you about to start with SAP S/4HANA Finance? Then don't miss our interactive virtual Meet-the-Expert live session that helps you get on board.
Register through this blog post(opens in new tab).
Understand where you are on your sustainability journey with a personalized readiness assessment from the Continuous Quality Check (CQC) for Transformation Assessment for Sustainability.
Get tailored recommendations to identify relevant SAP sustainability solutions and opportunities for improvement.
Learn more and enroll(opens in new tab).
SAP Sapphire 2026 introduced the Autonomous Enterprise. AI agents. 50+ Joule assistants. Support that prevents issues before they happen. So what does this mean in practice for SAP Product Support?
🎧 Listen to the full SAP Change Makers podcast episode with Uwe and Bernhard.(opens in new tab)
Learn from SAP experts in the language that works for you.
Browse more than 300 live SAP Enterprise Support Academy sessions, including Meet-the-Expert (MTE) webcasts and hands-on Expert-guided Implementations (EGIs), delivered in English, with selected topics in Spanish, Portuguese, Chinese, and Japanese.
Read more(opens in new tab)
Agentic AI is changing the game. Instead of one engineer working through steps one by one, multiple AI agents now work in parallel — analyzing, reasoning, and recommending solutions at speed.
🎧 Listen to the full SAP Change Makers podcast episode with Uwe and Bernhard.(opens in new tab)
For years, ERP transformation meant one thing: move to the cloud, job done. But moving ERP to the cloud isn't the same as modernizing it. Lifting and shifting to IaaS brings scalability, not relief from patching, monitoring, and fragmented integrations.
Learn how a shared responsibility model changes that — turning ERP into one true integrated service.
Read the full article here.(opens in new tab)
Preventing system issues and anticipating risks are top priorities for SAP landscapes.
The refined Diagnostics tab in SAP for Me offers quicker access to SAP EarlyWatch Alert insights, simplifying access to system health data and enabling proactive risk management.
Read the blog to find out more(opens in new tab).
Join this three-day training session to learn the end-to-end process for converting accounting to SAP S/4HANA.
Gain an understanding of the key phases, consistency checks, New Asset Accounting innovations, and the role of Material Ledger in material valuation.
More in this blog post(opens in new tab).
Every retailer plans for Black Friday and Cyber Week. Fewer plan with their platform provider before the surge starts. That's the gap SAP's holiday season readiness program (HSRP) closes — and it's why customers like DOUGLAS Group lean on it to move from reactive firefighting to proactive, confident scaling.
The proof is in the numbers: In 2025, SAP Commerce Cloud processed $12.2 billion in Gross Merchandise Value during Cyber Week alone with 100% infrastructure uptime. That's not luck. That's readiness.
HSRP 2026 participation is free of charge and enrolling it means SAP works alongside your team to:
• Flag scaling needs early using your traffic data and history
• Walk through readiness checklists before peak hits
• Get pointed to the resources built for your demand
Get registered today and prepare for peak with confidence.
Deadline to enroll is August 28, 2026.
Learn more and get registered here(opens in new tab).
The best customer journeys feel effortless. Yet many organizations are still navigating unclear success paths, and growing complexity in their cloud landscape.
Looking forward to the conversations about how proactive services and support can drive faster adoption, stronger outcomes, and lasting customer success.
Register now!(opens in new tab)
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!