WhatsApp for Product Support

Subscribe to WhatsApp SAP Product Support channels and receive updates including KBAs, wiki's, guided answers, SAP Notes and “hot tips” on only the products that apply to your needs. From your mobile device, scan the QR code or click on the channel link of your choice, save channel to your contacts and send the word, “Start” to activate messages. Unsubscribe at any time by sending the word, “Stop”.

Read the "Using WhatsApp for Product Support updates" blog

QR Codes

Scan the codes or click the link to access the channels

SAP SuccessFactors

  1. SAP SuccessFactors Employee Central
  2. SAP SuccessFactors Learning
  3. SAP SuccessFactors Platform
  4. SAP SuccessFactoes Performance and Goals
  5. SAP SuccessFactors Recruiting

SAP Solution Manager

New Categories:

  1. SOLMAN Change Control Management
  2. SOLMAN Test Suite
  3. SOLMAN Setup/Configuration
  4. SOLMAN IT Service Management
  5. SOLMAN Diagnostics, Business Proccess Operations, System Monitoring

SAP Analytics

  1. BI Platform
  2. WEBI
  3. Crystal
  4. SAP Lumira

SAP GRC (Governance, Risk and Compliance)

  1. Access Control
  2. Process Control
  3. Risk Management
  4. Audit Management

SAP EPM (Enterprise Performance Management)

  1. Business Planning and Consolidation, version for SAP NetWeaver
  2. Business Planning and Consolidation, version for the Microsoft platform
  3. Financial Consolidation
  4. Disclosure Management
  5. Strategy Management
  6. Profitability and Cost Management
  7. Analytics Cloud

SAP NetWeaver

  1. Software Logistics – System Maintenance (Upgrade)
  2. NW Client/Server Technology (CST)
  3. Software Logistics – Change Control and Transport
  4. Software Logistics – System Provisioning (Installation)
  5. ABAP Development
  6. NW ABAP User Administration, Authorization, Authentication

SAP Data Management

  1. SAP Adaptive Server Enterprise
  2. SAP ASE - ERP enablement
  3. SAP IQ
  4. SAP Replication Server

SAP Product Lifecycle Management

  1. SAP Environment, Health and Safety Management
  2. SAP Portfolio and Project Management
  3. SAP PLM Document Managemet System


  1. High Availability and Backups
  2. Applications
  3. Performance and Monitoring


How to Subscribe

Use these quick, easy steps to subscribe and choose your topics

[WhatsApp must be downloaded on your mobile device to access the channels]

Step 1.

From your mobile device, click on the WhatsApp links listed above to access the WhatsApp widget. Click the green button.

Step 2.

Click on the green contact button.

NOTE: The actual phone # will vary. Don’t use the phone number to subscribe. Always use the link in step one to add to your contact list.

Step 3.

Now you will be prompted to make a new contact. Save the contact and open WhatsApp.


Step 4.

In WhatsApp, search for “SAP … ” and the new contact will appear as an option.

Step 5.

Send the word “Start”. You will receive a message with a link. Click on the  link and choose your topics. Access this list to change your topics at any time.

Note: Product Support doesn’t respond to questions on this broadcast list.

Please use other SAP Support chat tools for general questions like CIC Chat or Expert Chat for assistance. Share your feedback here and tell us what other SAP products and topics you would like to see added.