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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
In the latest SUGTalks episode from UK & Ireland SAP User Group, Stefan Steinle, EVP and Head of Global Customer Support at SAP, shares how customer support has evolved from reactive ticket handling to proactive, AI-enabled engagement designed to help customers accelerate transformation and innovation.
The discussion explores SAP's three support pillars:
Stefan also explains how agentic AI is helping speed up migration and transformation projects while keeping people at the center of the customer experience.
A valuable conversation on the future of AI-driven support and customer success.
Listen to the episode: Podcast link
With mainstream maintenance for SAP Solution Manager ending in 2027, organizations are facing a pivotal transition moment.
In this new feature article, Stefan Steinle explores how SAP Cloud ALM is helping customers modernize operations with AI-powered lifecycle management, cloud-native architecture, and new migration assistants designed to simplify ERP transformation.
Learn why SAP Cloud ALM is becoming the foundation for AI-led operations, continuous innovation, and lower TCO across modern SAP landscapes.
Read the article: https://news.sap.com/2026/06/navigating-transition-to-sap-cloud-alm/
Discover how to build sales territories that perform. Our new Expert-guided Implementation (EGI) session provides strategic guidance on territory design and management, technical readiness for SAP Sales Cloud, Version 2, and hands-on experience using your own test tenant and master data.
Included with SAP Enterprise Support as part of the Foundational Success plan.
📅 July 28–29, 2026 | Additional sessions available
Learn more and sign up: link
The best customer journeys feel effortless. Yet many organizations are still navigating unclear success paths, and growing complexity in their cloud landscape.
Looking forward to the conversations about how proactive services and support can drive faster adoption, stronger outcomes, and lasting customer success.
Register Now https://www.sap.com/germany/events/connect.html
With Joule you can now work smarter and faster directly within your SAP for Me portal. Find everything you need about access and features.
Get access here: https://me.sap.com/home
Try Joule today and experience a smarter SAP for Me!
AI has Fundamentally Changed Enterprise Support
AI is redefining enterprise support from a reactive break-fix function to a strategic business enabler.
With predictive diagnostics, intelligent automation and real-time insights, organizations can identify and resolve issues before they impact operations.
Discover why support is becoming a key driver of business value and operational resilience: here
How SAP's Foundational Success Plan drives measurable customer value
The new IDC white paper shows how SAP's Foundational Success Plan, included with every SAP cloud solution and centered around SAP Enterprise Support, helps customers realize faster value, strengthen business continuity, and achieve measurable ROI.
The study highlights tangible outcomes, including reduced incident management effort, higher end user productivity, improved security efficiency, and additional net revenue per year.
Explore the study to learn more: link
What if support could solve issues before they happen?
In this episode of ASUG Talks, learn how agentic AI is reshaping SAP support—making it more proactive, intelligent, and resilient.
Key takeaways:
• Where SAP support is headed in 2026
• How AI is driving innovation behind the scenes
• Why it matters for business resilience
Tune in: Link Podcast
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!