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SAP ONE Support Launchpad
Tile Overview
The SAP ONE Support Launchpad homepage displays tiles that allow you to launch support applications. To meet your individual needs, choose from a wide range of ready-to-use tiles from the tile catalog.
Tiles are arranged in groups like System Operations and Maintenance or Solutions / Incidents. Your roles (e.g. SAP Business Technology Platform customer, On Premise customer, Support Partner) determine which tile groups and tiles are displayed upon your first visit to the launchpad.
In many cases, special authorizations are required to access support applications (see About the user, authorization and administrator concept). The corresponding tile may be grayed out in the tile catalog.
The below table shows:
- A Task the tile is associated with;
- The Tile Name as found on the tile if your preferred launchpad language is set to English;
- A Description detailing purpose and features of the tile and the application it refers to;
- The Roles the tile is assigned to by default, and the Tile Group the tile can be found in;
- The Authorization required to add the tile to the homepage, including the Category where administrators can find that authorization listed in the User Management application.
| Task | Tile Name | Description | Roles (Tile Group) | Authorization (Category) |
|---|---|---|---|---|
| Analytics | Enterprise Support Reporting Cockpit | Online version of the SAP Enterprise Support Report. Get access to a fully automated reporting cockpit, which provides flexible interactive reporting capabilities with improved and extended content that, using filters and personalization features, can be tailored to your needs. | n/a | Display SAP Enterprise Support reporting cockpit (Reports) My Support Program Report (Reports) |
| Analytics | Incident Quality Dashboard | Relevant for Customer Center of Expertise: Statistics about your incidents including distribution of priorities, error categorization, and fulfillment rate. | Customer Center of Expertise (Customer Center of Expertise - Analytics) | Support Desk Evaluation (Reports) |
| Analytics | Technical Downtime Optimization | Helps upgrade and conversion project members meet tight downtime requirements by providing easy to consume analytics, tailored downtime minimization advice, and simulations from a continuously updated knowledge base. | n/a | Service Reports and Feedback (Reports) |
| Download and license Software | License Keys | Activate your SAP software by requesting or renewing license keys for your products. | On Premise (System Operations and Maintenance) Customer Center of Expertise (Customer Center of Expertise - Administration) | Request License Key (License Keys) |
| Download and license Software | License Utilization Information (LUI) | Provides a comprehensive overview of SAP license entitlements and SAP software usage for SAP Public Cloud and SAP S/4HANA on-premise customers. | Customer Center of Expertise (Customer Center of Expertise - Administration) | Access License Utilization for OnPrem (SAP for Me Website) or Access License Utilization for Cloud (SAP for Me Website) |
| Download and license Software | License Utilization Preparation Area | Helps you collect all relevant information that is needed to plan and prepare system measurements, e.g. the system measurement plan, relevant SAP Notes, etc. | Customer Center of Expertise (Customer Center of Expertise - Administration) | Access License Utilization for OnPrem (SAP for Me Website) |
| Download and license Software | System Measurement | Offers the possibility to exclude individual systems from the measurement so they will no longer be considered in future official measurement plans created and provided by SAP. | Customer Center of Expertise (Customer Center of Expertise - Administration) | Access License Utilization for OnPrem (SAP for Me Website) |
| Download and license Software | Software Downloads | The Software Download Center is your central point of entry to search and download SAP software you are entitled to according to your licenses and maintenance agreements. | On Premise (System Operations and Maintenance) | Software Download (Software Download) |
| Download and license Software | LAW Result File | Displays and explains the structure and content of the license audit result file (XML) in detail to ensure a broad understanding of what is transferred to SAP. | n/a | n/a |
| Enable Remote Support | Activate Remote Access Restrictions [for EU Access] | Flag systems as EU data protection-relevant to restrict remote access and data storage to SAP support employees from countries that have implemented the EU Data Protection Directive. | On Premise (System Operations and Maintenance) | Edit System Data (System Data) |
| Enable Remote Support | Activate Remote Access Restrictions [for CN Access] | Flag systems as Mainland China data processing-relevant to avoid cross-border data transfer and non-China based sub-processors. | n/a | Edit System Data (System Data) |
| Enable Remote Support | Remote Connections - Manage Connections | Set up and manage remote access to your systems so that SAP Support can quickly diagnose and solve incidents, without you needing to be at your desk or on the phone. The KPI reflects the number of open connections across all systems. | On Premise (System Operations and Maintenance) | Open Remote Connections (Remote Support) |
| Enable Remote Support | Remote Connections - Logbook | Gives direct access to the Remote Connections logbook: Get an overview about recent remote connections for selected systems in a chosen time period, including details like service type, actions taken, reasons, etc. | On Premise (System Operations and Maintenance) | Open Remote Connections (Remote Support) |
| Enable Remote Support | Sub-Processor Insight | Gives Advanced Secure Support customers an overview of the legal entities accessing their systems and the related remote connection logons for any selected timeframe. | n/a | Open Remote Connections (Remote Support) |
| Engage with SAP (SAP Enterprise Cloud Services) | Availability | Shows the availability of all systems managed in the SAP Enterprise Cloud Services landscape. The tile shows the total number of SLA relevant systems as well as the number of SLA violations for the previous calendar month. | SAP Enterprise Cloud Services (Cloud Customer Engagement) | n/a |
| Engage with SAP (SAP Enterprise Cloud Services) | Backup Status | Provides transparency about the backup status of each of your SAP Enterprise Cloud Services systems. It indicates if reliable database and file system backups have been performed. | SAP Enterprise Cloud Services (Cloud Customer Engagement) | n/a |
| Engage with SAP (SAP Enterprise Cloud Services) | Contacts | Provides an entry point to customers to maintain their contact information by themselves. The initial data maintained is a reflection of the latest information given to the ECS customer representative. | n/a | Edit User Data (User Data) |
| Engage with SAP (SAP Enterprise Cloud Services) | IT Calendar | Gives an overview on downtimes coming up in the next 12 months and those occurring over the past year in your SAP Enterprise Cloud Services system landscape. The KPI on the tile reflects the number of downtimes planned for the current day. | SAP Enterprise Cloud Services (Cloud Customer Engagement) | n/a |
| Engage with SAP (SAP Enterprise Cloud Services) | Landscape | Provides a complete overview on your all your systems managed in the SAP Enterprise Cloud Services. It lists all your systems along with details like number of CPUs, RAM, assigned storage, the datacenter the system is located in and certifications for that datacenter. | SAP Enterprise Cloud Services (Cloud Customer Engagement) | n/a |
| Engage with SAP (SAP Enterprise Cloud Services) | Security Patches | At-a-glance view of hosts and systems managed in the SAP Enterprise Cloud Services with missing patches, and for which the patch implementation service from SAP can be requested. The KPI on the tile shows the number of systems that need to be patched. | SAP Enterprise Cloud Services (Cloud Customer Engagement) | n/a |
| Engage with SAP (SAP Enterprise Cloud Services) | Service Requests | Manage your service requests. The application offers SAP Enterprise Cloud Services customers catalog-based self-services. Select from a list of popular billable and non-billable customer services. The KPI on the tile reflects the number of open requests. | SAP Enterprise Cloud Services (Cloud Customer Engagement) | Display Service Requests (Service Requests) Create Service Requests (Service Requests) Create Billable Service Requests (Service Requests) |
| Engage with SAP (SAP Enterprise Cloud Services) | Workspace | Combines most important information across all SAP ONE Support Launchpad ECS tiles and applications. This allows you to get an overview about system health and all required actions at a glance. It is no longer necessary to access all individual applications to get the full picture of your ECS landscape. | SAP Enterprise Cloud Services (Cloud Customer Engagement) | n/a |
| Manage additional tasks | My Simplification Items | Provides a description of all relevant changes that may have an impact when converting from SAP ERP to SAP S/4HANA, or from SAP BW to SAP BW/4HANA. The KPI displays the number of new and updated Simplification Items. | n/a | n/a |
| Manage additional tasks | Cloud Application Services | Provides customers with an Application Management Services contract access to a dashboard about managed services for applications, security, testing, and data. | n/a | n/a |
| Manage additional tasks | My Worklists | Manage your task-based workflows: Worklists guide you through complex activities that involve multiple steps, and allow to share tasks with colleagues, work on projects collaboratively, and track the progress. | n/a | n/a |
| Manage additional tasks | Services and Support from SAP | Offers direct access to the YouTube Channel of Services and Support from SAP. | n/a | n/a |
| Manage additional tasks | SAP ONE Support Launchpad | Provides direct access to the YouTube playlist containing various "How To" videos. | n/a | n/a |
| Manage additional tasks | Real-Time Support | Gives direct access to the Real-Time Support playlist on YouTube that demonstrate how to implement, operate and innovate better through support by SAP. | n/a | n/a |
| Manage additional tasks | Support Accreditation | Gives access to the Support Accreditation program that through learning modules enables you to make the best out of SAP's product support tools and Real-Time Support offerings. | n/a | n/a |
| Manage additional tasks | SAP ONE Support Launchpad explained in 3 Minutes | Gives direct access to a video that explains the basic principles of the SAP ONE Support Launchpad in three minutes. | n/a | n/a |
| Manage additional tasks | Customer Center of Expertise | Provides direct access to the section in SAP Support Portal to commence CCoE certification or re-certification. | n/a | n/a |
| Manage additional tasks | Customer Influence and Adoption | Provides direct access to the Customer Influence and Adoption page on SAP.com where you can share ideas for new products or features. | n/a | n/a |
| Manage additional tasks | Help Portal | Provides direct access to the SAP Help Portal, home of SAP product documentation. | n/a | n/a |
| Manage additional tasks | Pathfinder | Provides direct access to the SAP Innovation and Optimization Pathfinder page where you can receive a personalized report on how to optimize and innovate your current system. | Customer Center of Expertise (Customer Center of Expertise - Administration) | n/a |
| Manage additional tasks | SAP Support Portal | Provides direct access to the SAP Support Portal where you can learn more about SAP support offerings, services, and tools. | n/a | n/a |
| Manage additional tasks | SAP Transformation Navigator | Gives direct access to the SAP Transformation Navigator, a self-service that provides you with guidance on how to chart your digital path to an Intelligent Enterprise by assessing your IT landscape, business strategy, and industry trends. | n/a | n/a |
| Manage additional tasks | Welcome to Support | Provides direct access to the Welcome section in the SAP Support Portal where you learn how to interact with and get the most from SAP Support. | n/a | n/a |
| Manage additional tasks | My Trust Center | Gives direct access to the respective section in the SAP Support Portal where you can find SAP security policies, frameworks, and technical and organizational measures (TOMs) as well as lists of our sub-processors, which provide data processing services on behalf of SAP. | n/a | n/a |
| Manage additional tasks | SAP News - SAP SuccessFactors | Find SAP SuccessFactors product and support news, subscribe to newsletters, or join the community | SuccessFactors & Multiposting (Welcome) | n/a |
| Manage additional tasks | SAP News - SAP Cloud for Customer | Learning videos, product documentation, community content related to SAP Cloud for Customer. | SAP Cloud for Customer (Welcome - SAP Cloud for Customer) | n/a |
| Manage additional tasks | SAP News - SAP Enterprise Cloud Services | News tile for SAP Enterprise Cloud Services: Get access to various information resources regarding SAP Enterprise Cloud Services. | SAP Enterprise Cloud Services (Cloud Customer Engagement) | n/a |
| Manage additional tasks | SAP News - SAP S/4HANA Cloud | Expert advice, tips & tricks, community access, feature requests and more for SAP S/4HANA Cloud users. | S/4HANA Cloud Edition (Welcome - S/4HANA Cloud Edition) | n/a |
| Manage additional tasks | SAP News - SAP Business ByDesign | Roadmaps, release information, and relevant articles related to SAP Business ByDesign. | SAP Business ByDesign (Welcome - SAP Business ByDesign) | n/a |
| Manage additional tasks | Financial Data Quality | Provides a detailed overview of the overall financial data consistency and highlights important issues, which might seriously endanger SAP S/4HANA transformation and other digital projects, as well as have a negative impact on daily business operations. | n/a | Service Reports and Feedback (Reports) |
| Manage users | Manage Service Partner Users | Allows a cloud customer's administrators to invite partner S-users (outside the customer company) and enable them to report incidents on behalf of the customer. This is related to Service Partner User Cockpit. | SAP Business Technology Platform (Miscellaneous) C/4HANA (Hybris) (Miscellaneous) On Premise (Miscellaneous) S/4HANA Cloud Edition (Miscellaneous) | n/a |
| Manage users | Service Partner User Cockpit | Lets SAP partners accept an invitation to report incidents, simply by using their existing partner S-user IDs, on behalf of a customer. This application is related to Manage Service Partner Users. | n/a | n/a |
| Manage users | Support User Management | Request and administer S-user IDs and technical communication users in your company, change user data, manage authorizations, run reports, extend users' expiry dates and more. | On Premise (System Operations and Maintenance) SuccessFactors & Multiposting (SuccessFactors - Administration) C/4HANA (Hybris) (Cloud Administration) SAP Business ByDesign (SAP Business ByDesign - Administration) SAP Cloud for Customer (SAP Cloud for Customer - Administration) | Edit User Data (User Data) |
| Monitor your cloud solutions | Cloud Availability Center | This dashboard shows the availability of SAP cloud services relevant to you, both current and historic. It lets you receive timely updates during unplanned service downtime situations, and better plan your daily business with an overview of upcoming maintenance events. | SuccessFactors & Multiposting (SuccessFactors - Administration) C/4HANA (Hybris) (Cloud Administration) Customer Center of Expertise (Customer Center of Expertise - Analytics) | Display System Data (System Data) or Edit System Data (System Data) |
| Monitor your cloud solutions | SAP Cloud ALM Access Management | Lets you request your SAP Cloud Application Lifecycle Management offering. Provisioning will be triggered, and you will receive an e-mail notification with all required details once provisioning is done. | n/a | Edit Authorizations (User Data) |
| Monitor your SAP Enterprise Cloud Services solution | Capacity CPU | Provides an overview on the CPU usage of the systems in your SAP Enterprise Cloud Services (ECS) landscape, hence reduces the risk of potential bottlenecks. It shows you the top systems with the highest CPU consumption for the current day. | SAP Enterprise Cloud Services (ECS - Measurement) | n/a |
| Monitor your SAP Enterprise Cloud Services solution | Capacity Memory | Pinpoints the SAP Enterprise Cloud Services (ECS) systems that report to have an issue with memory usage, so all efforts for root cause analysis and action plans can be focused on the right systems. | SAP Enterprise Cloud Services (ECS - Measurement) | n/a |
| Monitor your SAP Enterprise Cloud Services solution | DB Performance | Provides an overview on the database performance of your ABAP systems in the SAP Enterprise Cloud Services (ECS). The three systems with the highest database-read time for the current day are shown. | SAP Enterprise Cloud Services (ECS - Measurement) | n/a |
| Monitor your SAP Enterprise Cloud Services solution | User statistics | Gives an overview on the usage of your ABAP-based systems, represented through average number of active users per hour, number of dialog steps per hour, and peak values of those KPIs. | SAP Enterprise Cloud Services (ECS - Measurement) | n/a |
| Plan your learning | SAP Learning Hub | Opens the SAP Learning Hub in new window, giving access to the Learning Studio of the SAP Enterprise Support Academy. | Customer Center of Expertise (Customer Center of Expertise - Administration) SAP Business Technology Platform (Miscellaneous) C/4HANA (Hybris) (Miscellaneous) On Premise (Miscellaneous) S/4HANA Cloud Edition (Miscellaneous) | n/a |
| Renew your certificate | SAProuter Certificate | Allows you to request a new certificate for an SAProuter before the current one expires. | n/a | n/a |
| Renew your certificate | SSL Server Certificates | Shows the list of all SSL server certificates previously ordered from SAP. | n/a | n/a |
| Renew your certificate | SAP Passport | Lets you install a browser certificate on your local computer, thereby giving you single sign-on access to the SAP ONE Support Launchpad without entering your user ID and password. The tile KPI indicates the number of remaining days until the most recent certificate will expire. | SAP Business Technology Platform (Miscellaneous) C/4HANA (Hybris) (Miscellaneous) On Premise (Miscellaneous) S/4HANA Cloud Edition (Miscellaneous) SAP Business ByDesign (SAP Business ByDesign - Administration) SAP Cloud for Customer (SAP Cloud for Customer - Administration) | n/a |
| Request keys and namespaces | Development Namespaces | Lets you request development namespaces so you can implement enhancements and solutions without having to agree on naming conventions with third parties, and deploy your enhancements to any system without the risk of name conflicts. | On Premise (System Operations and Maintenance) | Reserve Namespaces (Reserve Namespaces) |
| Request keys and namespaces | Software Change Registration | Lets you register developer or object keys that you can enter in an SAP system, so you can manually change SAP sources or SAP dictionary objects in it. | On Premise (System Operations and Maintenance) | Register Object Keys (SSCR Keys) or Register Object and Developer Keys (SSCR Keys) |
| Request keys and namespaces | Migration Keys | A migration key is required for OS/DB migrations of your SAP system. It is assigned on the basis of the installation number and additional system-specific information. The application also offers an overview of systems for which migrations keys have been requested. | n/a | n/a |
| Administer an SAP Ariba solution | Service Requests | Provides access to open and closed service requests on SAP Ariba Connect, the technical support portal for SAP Ariba products. In addition, it allows to create and change service requests. | SAP Ariba (SAP Ariba - Administration) | n/a |
| Administer an SAP Ariba solution | Release Readiness | Gives access to release information on SAP Ariba Connect, the technical support portal for SAP Ariba products. | SAP Ariba (SAP Ariba - Administration) | n/a |
| Administer an SAP Ariba solution | Product Information and Documentation | Provides access to product information such as internal guides, resources, documentation, known issues, and release updates in SAP Ariba Connect, the technical support portal for SAP Ariba products. | SAP Ariba (SAP Ariba - Administration) | n/a |
| Administer an SAP Ariba solution | Product Notification | Provides access to product-related notifications such as announcements, maintenance events, and service alerts in SAP Ariba Connect, the technical support portal for SAP Ariba products. | SAP Ariba (SAP Ariba - Administration) | n/a |
| Administer an SAP Ariba solution | Customer Influence | Lets you share ideas, feature or enhancement requests for SAP Ariba products on the SAP Customer Influence platform. | SAP Ariba (SAP Ariba - Administration) | n/a |
| Administer an SAP Ariba solution | Discussion Forums | Join discussion forums and access subscriptions in SAP Ariba Connect, the technical support portal for SAP Ariba products. | SAP Ariba (SAP Ariba - Administration) | n/a |
| Administer an SAP Concur solution | Training Toolkit | Access the professional training toolkit, which provides additional information on all SAP Concur product solutions. | SAP Concur (SAP Concur - Administration) | n/a |
| Administer an SAP Concur solution | Service Status Dashboard | Enter Concur Open, a service status dashboard displaying up-to-the-minute service availability and performance information across the various data centers. | SAP Concur (SAP Concur - Administration) | n/a |
| Search and contact SAP | Draft Incidents | Lists all incidents saved as a draft for further review and editing before sending to SAP. | SAP Business ByDesign (Solutions / Incidents) SAP Cloud for Customer (Solutions / Incidents) Customer Center of Expertise (Solutions / Incidents) SAP Business Technology Platform (Solutions / Incidents) SAP Enterprise Cloud Services (Solutions / Incidents) C/4HANA (Hybris) (Solutions / Incidents) On Premise (Solutions / Incidents) S/4HANA Cloud Edition (Solutions / Incidents) SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents) | Report an Incident or (Incidents) or Send Incidents to SAP (Incidents) |
| Search and contact SAP | Manage Incidents | Allows you to filter, group and sort incidents and save these views for future re-use in a single place, therefore making separate incident inboxes a thing of the past. Offers a quick view pop-up so you can get an overview of the most recent changes without having to open the incident first. | SAP Business ByDesign (Solutions / Incidents) SAP Cloud for Customer (Solutions / Incidents) Customer Center of Expertise (Solutions / Incidents) SAP Business Technology Platform (Solutions / Incidents) SAP Enterprise Cloud Services (Solutions / Incidents) C/4HANA (Hybris) (Solutions / Incidents) On Premise (Solutions / Incidents) S/4HANA Cloud Edition (Solutions / Incidents) SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents) | Report an Incident (Incidents) or Send Incidents to SAP (Incidents) or Close Incidents (Incidents) or Display All Incidents (Incidents) |
| Search and contact SAP | Draft Incidents - SuccessFactors | Lists all incidents saved as a draft for further review and editing before sending to SAP. | n/a | Report an Incident or (Incidents) or Send Incidents to SAP (Incidents) |
| Search and contact SAP | Draft Incidents - Partner | Lists all incidents saved as a draft for further review and editing before sending to SAP. | Support Partner (Partner) | Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | High Priority | Shows open incidents with a priority of high or very high, i.e. about technical issues that seriously affect your business processes. | SAP Business ByDesign (Solutions / Incidents) SAP Cloud for Customer (Solutions / Incidents) Customer Center of Expertise (Solutions / Incidents) SAP Business Technology Platform (Solutions / Incidents) SAP Enterprise Cloud Services (Solutions / Incidents) C/4HANA (Hybris) (Solutions / Incidents) On Premise (Solutions / Incidents) S/4HANA Cloud Edition (Solutions / Incidents) | Report an Incident (Incidents) or Send Incidents to SAP (Incidents) or Close Incidents (Incidents) or Display All Incidents (Incidents) |
| Search and contact SAP | High Priority - Inbox - Partner | Shows open incidents with a priority of high or very high, i.e. about technical issues that seriously affect your business processes. | Support Partner (Partner) | Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | Critical | Shows open incidents with a priority of high or very high, i.e. about technical issues that seriously affect your business processes. | SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents) | Display Cloud Data (Cloud) and at least one of Report an Incident (Incidents) or Send Incidents to SAP (Incidents) or Close Incidents (Incidents) or Display All Incidents (Incidents) |
| Search and contact SAP | Incidents | Lists all incidents pending your action, i.e. those where you have been asked to take actions or to provide more information. | SAP Business ByDesign (Solutions / Incidents) SAP Cloud for Customer (Solutions / Incidents) Customer Center of Expertise (Solutions / Incidents) SAP Business Technology Platform (Solutions / Incidents) SAP Enterprise Cloud Services (Solutions / Incidents) C/4HANA (Hybris) (Solutions / Incidents) On Premise (Solutions / Incidents) S/4HANA Cloud Edition (Solutions / Incidents) | Report an Incident (Incidents) or Send Incidents to SAP (Incidents) or Close Incidents (Incidents) or Display All Incidents (Incidents) or Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | Incidents - Inbox - Partner | As a Support Partner providing Value Added Resellers-delivered support, manage and edit all incidents. | Support Partner (Partner) | Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | Action required | Shows all SAP SuccessFactors-related incidents pending your action, i.e. those where you have been asked to take actions or to provide more information. | SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents) | Display Cloud Data (Cloud) and at least one of Report an Incident (Incidents) or Send Incidents to SAP (Incidents) or Close Incidents (Incidents) or Display All Incidents (Incidents) or Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | No Updates | Shows incidents that have not been updated in over 7 days. | SAP Business ByDesign (Solutions / Incidents) SAP Cloud for Customer (Solutions / Incidents) Customer Center of Expertise (Solutions / Incidents) SAP Business Technology Platform (Solutions / Incidents) SAP Enterprise Cloud Services (Solutions / Incidents) C/4HANA (Hybris) (Solutions / Incidents) On Premise (Solutions / Incidents) S/4HANA Cloud Edition (Solutions / Incidents) | Display Incidents (Incidents) or Display All Incidents (Incidents) or Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | No Updates - SuccessFactors | Shows incidents that have not been updated in over 7 days. | SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents) | Display Cloud Data (Cloud) and at least one of Display Incidents (Incidents) or Display All Incidents (Incidents) or Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | No Updates - Partner | Shows incidents that have not been updated in over 7 days. | Support Partner (Partner) | Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | Open Incidents | Shows all open incidents, i.e. those that are currently at SAP or a partner. | SAP Business ByDesign (Solutions / Incidents) SAP Cloud for Customer (Solutions / Incidents) Customer Center of Expertise (Solutions / Incidents) SAP Business Technology Platform (Solutions / Incidents) SAP Enterprise Cloud Services (Solutions / Incidents) C/4HANA (Hybris) (Solutions / Incidents) On Premise (Solutions / Incidents) S/4HANA Cloud Edition (Solutions / Incidents) | Report an Incident (Incidents) or Send Incidents to SAP (Incidents) or Display All Incidents (Incidents) or Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | Open Incidents - SuccessFactors | Shows all open incidents, i.e. those that are currently at SAP or a partner. | SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents) | Display Cloud Data (Cloud) and at least one of Report an Incident (Incidents) or Send Incidents to SAP (Incidents) or Display All Incidents (Incidents) or Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | Open Incidents - Partner | Shows all open incidents, i.e. those that are currently at SAP or a partner. | Support Partner (Partner) | Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | Solution Proposed | Shows all incidents in status Solution Proposed, i.e. those where SAP replied with a potential resolution to the issue, and that are awaiting your confirmation. | SAP Business ByDesign (Solutions / Incidents) SAP Cloud for Customer (Solutions / Incidents) Customer Center of Expertise (Solutions / Incidents) SAP Business Technology Platform (Solutions / Incidents) SAP Enterprise Cloud Services (Solutions / Incidents) C/4HANA (Hybris) (Solutions / Incidents) On Premise (Solutions / Incidents) S/4HANA Cloud Edition (Solutions / Incidents) | Report an Incident (Incidents) or Send Incidents to SAP (Incidents) or Close Incidents (Incidents) or Display All Incidents (Incidents) or Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | Solution Proposed - SuccessFactors | Shows all incidents in status Solution Proposed, i.e. those where SAP replied with a potential resolution to the issue, and that are awaiting your confirmation. | SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents) | Display Cloud Data (Cloud) and at least one of Report an Incident (Incidents) or Send Incidents to SAP (Incidents) or Close Incidents (Incidents) or Display All Incidents (Incidents) or Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | Solution Proposed - Partner | Shows all incidents in status Solution Proposed, i.e. those where SAP replied with a potential resolution to the issue, and that are awaiting your confirmation. | Support Partner (Partner) | Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | Favorite Incidents | Lists all the incidents that you have marked as a favorite for fast access. | SAP Business ByDesign (Solutions / Incidents) SAP Cloud for Customer (Solutions / Incidents) Customer Center of Expertise (Solutions / Incidents) SAP Business Technology Platform (Solutions / Incidents) SAP Enterprise Cloud Services (Solutions / Incidents) C/4HANA (Hybris) (Solutions / Incidents) On Premise (Solutions / Incidents) S/4HANA Cloud Edition (Solutions / Incidents) SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents) | Display Incidents (Incidents) or Display All Incidents (Incidents) or Report an Incident (Incidents) or Close Incidents (Incidents) |
| Search and contact SAP | Report an Incident | Allows you to report an incident about a technical issue with your SAP solution by guiding you to an online form. | SAP Business ByDesign (Solutions / Incidents) SAP Cloud for Customer (Solutions / Incidents) Customer Center of Expertise (Solutions / Incidents) SAP Business Technology Platform (Solutions / Incidents) SAP Enterprise Cloud Services (Solutions / Incidents) C/4HANA (Hybris) (Solutions / Incidents) On Premise (Solutions / Incidents) S/4HANA Cloud Edition (Solutions / Incidents) | n/a |
| Search and contact SAP | Report an Incident - SuccessFactors | Allows you to report an incident about a technical issue with your SAP SuccessFactors solution by guiding you to an online form. | SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents) | n/a |
| Search and contact SAP | Report an Incident - Partner | Allows partner S-users to report an incident about a technical issue with an SAP solution by guiding them to an online form. | Support Partner (Partner) | Customer Incident Management (Partner) (Partners) |
| Search and contact SAP | Incident Dashboard | Gives access to a central monitor, providing an at-a-glance overview of all your open problem tickets, regardless which type of product they were reported for. | Customer Center of Expertise (Customer Center of Expertise - Analytics) SAP Ariba (SAP Ariba - Administration) SAP Concur (SAP Concur – Administration) | n/a |
| Search and contact SAP | Incident Expert Search | Gives access to an advanced search tool that lets you find incidents based on a variety of selection criteria, for instance reporter, status, installation (including deleted ones and those with expired maintenance and hardware), create or change date. | n/a | n/a |
| Search and contact SAP | Expert Chat | Gives access to real-time support, SAP's live chat function that instantly connects you to technical experts who specialize in a range of topics. | SAP Business ByDesign (Solutions / Incidents) SAP Cloud for Customer (Solutions / Incidents) Customer Center of Expertise (Solutions / Incidents) SAP Business Technology Platform (Solutions / Incidents) SAP Enterprise Cloud Services (Solutions / Incidents) C/4HANA (Hybris) (Solutions / Incidents) On Premise (Solutions / Incidents) S/4HANA Cloud Edition (Solutions / Incidents) SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents) | Send Incidents to SAP (Incidents) |
| Search and contact SAP | Chatbot Corey | AI-powered chatbot that can help you with your questions about SAP S/4HANA Cloud, private edition. delivered by SAP Enterprise Cloud Services | n/a | n/a |
| Search and contact SAP | Schedule an Expert | Allows you to conveniently book a 30-minute telephone call with an SAP expert to collaborate on a specific inquiry or incident. | SAP Business ByDesign (Solutions / Incidents) SAP Cloud for Customer (Solutions / Incidents) Customer Center of Expertise (Solutions / Incidents) SAP Business Technology Platform (Solutions / Incidents) SAP Enterprise Cloud Services (Solutions / Incidents) C/4HANA (Hybris) (Solutions / Incidents) On Premise (Solutions / Incidents) S/4HANA Cloud Edition (Solutions / Incidents) SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents) | Send Incidents to SAP (Incidents) |
| Search and contact SAP | Ask an Expert Peer | Get support from the expert community, designed to deliver fast issue resolution for basic inquiries and how-to questions. Provides access to collaboration on technical, product-related questions via one-on-one sessions with a certified expert outside of SAP. | n/a | n/a |
| Search and contact SAP | Service Messages | Contains updates regarding the scheduling of remote services, e.g. confirmations about bookings, a service's delivery date, preparation, reminder of the session. Once the service has been delivered, the summary ("service report") is attached to the message. | n/a | Service Reports and Feedback (Reports) |
| Search and contact SAP | Support Log Assistant | Lets you scan support-related files for known issues and recommendations. This gives you a self-service method of analyzing and reviewing log, trace and configuration-related files to automatically find solutions to issue. | n/a | n/a |
| Solution Manager - Cloud Extensions | Report - SAP EarlyWatch Alert | Provides the complete SAP EarlyWatch Alert report for ABAP on SAP HANA systems (and systems having an additional database connection to a separate SAP HANA database). You can easily monitor alerts and identify improvements regarding system stability, performance or security. | On Premise (System Analysis) | n/a |
| Solution Manager - Cloud Extensions | Workspace - SAP EarlyWatch Alert | Shows the most important results regarding stability, configuration, hardware utilization, and performance from the latest SAP EarlyWatch Alert (EWA) service reports across all your on-premise and private cloud ABAP-based SAP HANA systems if you send the EWA download data to SAP on a regular basis. | n/a | Service Reports (Partner) (Partners) or Service Reports and Feedback (Reports) |
| Solution Manager - Cloud Extensions | Dashboard - SAP EarlyWatch Alert | Gives, for a single system, direct access to analytical insights: stability, configuration, hardware utilization, and performance. Data are derived from your most recent SAP EarlyWatch Alert (EWA) service reports. | n/a | Service Reports (Partner) (Partners) or Service Reports and Feedback (Reports) |
| Solution Manager - Cloud Extensions | Solution Finder | Global text search tool on all results of the latest SAP EarlyWatch Alert service reports. It lists all systems affected by specific alerts, as well as all recommendations and description texts, provides a worklist, advises on which actions should be taken and offers links to the detailed report chapters. | On Premise (System Analysis) | Service Reports (Partner) (Partners) or Service Reports and Feedback (Reports) |
| Solution Manager - Cloud Extensions | Maintenance Planner | Update, upgrade and install new systems with ease and efficiency. The tool enables easy and efficient planning of all changes in your SAP system landscape, integrates correction of landscape data with the maintenance process in a dialog-driven process, and consolidates definition of maintenance dependencies. | On Premise (System Operations and Maintenance) | n/a |
| Solution Manager - Cloud Extensions | SAP Readiness Check | Supports customers who plan to convert existing SAP ERP 6.x systems to SAP S/4HANA. It checks both your production systems (or copies thereof) and your development systems for SAP S/4HANA conversion compatibility and necessary conversion preparation steps. The results are consolidated in an interactive dashboard for internal or for SAP communication. | On Premise (System Analysis) | n/a |
| Solution Manager - Cloud Extensions | KPI Catalog | Helps you find and use the business-relevant key figures for your analytic tasks. It contains the definitions, technical documentation and comprehensive descriptions of KPIs and associated metrics that are available to you in SAP applications. This consists of both technical information such as how a KPI is measured, and information on the significance of the KPI for your enterprise. Applications can report the activation of their KPIs in your system landscape, so your systems using these KPIs are also displayed in the KPI Catalog. | Customer Center of Expertise (Customer Center of Expertise - Analytics) | n/a |
| Solution Manager - Cloud Extensions | Roadmap Viewer | Provides access to implementation roadmaps (for example, for transitioning to SAP S/4HANA). These help you keep track of your improvement and innovation projects, associated activities, and deliverables. Roadmap content is organized in workable sections, assigned to different phases and other criteria. Uploading a specific roadmap presents a customized project plan in the form of a work breakdown structure, which you can use as a starting point for project delivery. | n/a | n/a |
| Solution Manager - Cloud Extensions | Custom Code Analytics | Provides a summary about the custom code footprint of your ABAP business systems and insights into code quality and usage. The tool lets you get an overview about custom code objects (e.g. by type, usage, quality), and analyze the trend for the number of custom code objects. | n/a | Display System Data (System Data) |
| Solution Manager - Cloud Extensions | Data Volume Management | Provides an overview about the data footprint of customer systems operating on SAP HANA and unveils saving potentials. Recommended measures, like data aging or data archiving or technical HANA optimizations are listed and quantified. | n/a | Service Reports and Feedback (Reports) |
| Solution Manager - Cloud Extensions | Register Hosted Installations | Allows an SAP Focused Run customer's super-administrator to invite the service provider who hosts the company's installations. The service provider will then be able to receive master data required to deliver service and support with SAP Focused Run. This application is related to Confirm Hosted Installations. | n/a | n/a |
| Solution Manager - Cloud Extensions | Confirm Hosted Installations | Allows a partner (service provider) to either accept or reject the invitation by an SAP Focused Run customer to receive master data required to deliver service and support with SAP Focused Run. This application is related to Register Hosted Installations. | n/a | n/a |
| Work with Products | Product Availability Matrix | Bundles technical and release planning information on SAP software product versions for quick reference. In the Product Availability Matrix (PAM), you can find information on platform availability, including database platform and operating systems, software product versions´ availability dates, maintenance end dates and upgrade paths, as well as technical release information. | On Premise (System Operations and Maintenance) | n/a |
| Work with Products | My Products | Aggregates product-centric and support-related content for SAP product versions from various websites, such as SAP Knowledge Base Articles, Guided Answers, product documentation hosted in the SAP Help Portal, and SAP Community blogs and questions. | SAP Business ByDesign (Welcome - SAP Business ByDesign) SAP Business Technology Platform (Miscellaneous) C/4HANA (Hybris) (Miscellaneous) On Premise (Miscellaneous) S/4HANA Cloud Edition (Miscellaneous) | n/a |
| Work with SAP Notes and KBAs | Announcement of Legal Change | Provides an overview of upcoming legal changes that may be relevant to you. You can search for legal changes, for example, by countries or application components, specify whether the legal change is relevant to your business, and detail the implementation status in your systems. | SAP Business ByDesign (SAP Business ByDesign - Administration) | n/a |
| Work with SAP Notes and KBAs | SAP Legal Change Notes | Lists SAP Notes that are related to legal changes and corrections of legal functions. Implementing these notes may be required to maintain compliance with governing authorities in your country | On Premise (System Operations and Maintenance) | n/a |
| Work with SAP Notes and KBAs | SAP HotNews | Gives access to a full list of priority-1 (very high) SAP Notes, which explain how to resolve or avoid problems that can cause the SAP system to shut down or lose data. Lets you organize these notes into worklists to share with your colleagues. | On Premise (System Operations and Maintenance) | n/a |
| Work with SAP Notes and KBAs | SAP Security Notes | Access and review SAP Security Notes, SAP's advice regarding important action items and patches to help with the security of your systems. These notes come as Patch Day Security Notes and Support Package Security Notes to make you focus on important fixes on patch days and the rest to be implemented automatically during support package upgrades. | On Premise (System Operations and Maintenance) | n/a |
| Work with SAP Notes and KBAs | My SAP Notes & KBAs | Provides an at-a-glance view on your favourite and other relevant SAP Notes & KBA updates. The integrated Expert Search tool allows you to find precisely those notes that are relevant to you based on advanced selection criteria, which you can save for future re-use. In combination with notifications, you get proactively informed about new search results. | On Premise (System Operations and Maintenance) | n/a |
| Work with systems and installations | System Data | Lists all systems in your solution landscape, and lets you filter, sort, or group that list based on system status, system type, associated installation, product and other criteria. For each system, details like the installed product version, server and SAProuter information are shown and can be maintained. | On Premise (System Operations and Maintenance) Customer Center of Expertise (Customer Center of Expertise - Administration) | Display System Data (System Data) or Edit System Data (System Data) |
| Work with systems and installations | System Overview | Provides an overview of your systems and installations landscape in an analytical application, lets you view and analyze system-related data, gives access to a hierarchical view and system data reports. | On Premise (System Operations and Maintenance) | n/a |
| Work with systems and installations | My Landscape | Provides a general overview on your system landscape from different perspectives: by leading product version, by product category, system role and installation. It integrates other landscape-related applications like System Data and System Overview. | On Premise (System Operations and Maintenance) | Display System Data (System Data) or Edit System Data (System Data) |
| Work with systems and installations | Installation Data | Allows you to quickly identify all active, expired, requested and deleted technical installations for SAP on-premise products as well as cloud products, i.e. the legal entities where the software is installed and that determine the hardware and database type. In addition, for on-premise products technical installations can be requested, deleted, and edited. The KPI displays the number of active, requested, and deleted technical installations. | On Premise (System Operations and Maintenance) | Manage Installations (Installation Data) |