SAP ONE Support Launchpad
Tile Overview

The SAP ONE Support Launchpad homepage displays tiles that allow you to launch support applications. To meet your individual needs, choose from a wide range of ready-to-use tiles from the tile catalog.

Tiles are arranged in groups like System Operations and Maintenance or Solutions / Incidents. Your roles (e.g. SAP Cloud Platform customer, On Premise customer, Support Partner) determine which tile groups and tiles are displayed upon your first visit to the launchpad.

In many cases, special authorizations are required to access support applications (see About the user, authorization and administrator concept). The corresponding tile may be grayed out in the tile catalog.

The below table shows:

  • A Task the tile is associated with;
  • The Tile Name as found on the tile if your preferred launchpad language is set to English;
  • A Description detailing purpose and features of the tile and the application it refers to;
  • The Roles the tile is assigned to by default, and the Tile Group the tile can be found in;
  • The Authorization required to add the tile to the homepage, including the Category where administrators can find that authorization listed in the User Management application.

TaskTile NameDescriptionRoles
(Tile Group)
 Authorization
(Category)
AnalyticsSupport DashboardGives an overview of KPIs for your SAP system landscape, lists available SAP Enterprise Support and PSLE services as well as offerings and more.Customer Center of Expertise (Customer Center of Expertise - Analytics)My Support Program Report (Reports)
AnalyticsSupport Report DocumentRequest and download an SAP Enterprise Support Report document in PDF format.n/an/a
AnalyticsEnterprise Support Reporting CockpitOnline version of the SAP Enterprise Support Report. Get access to a fully automated reporting cockpit, which provides flexible interactive reporting capabilities with improved and extended content that, using filters and personalization features, can be tailored to your needs.n/aDisplay SAP Enterprise Support reporting cockpit (Reports)
AnalyticsIncident Quality DashboardRelevant for Customer Center of Expertise: Statistics about your incidents including distribution of priorities, error categorization, and fulfillment rate.Customer Center of Expertise (Customer Center of Expertise - Analytics)Support Desk Evaluation (Reports)
AnalyticsTechnical Downtime Optimization

Helps upgrade and conversion project members meet tight downtime requirements by providing easy to consume analytics, tailored downtime minimization advice, and simulations from a continuously updated knowledge base.

n/aService Reports and Feedback (Reports)
Download and license SoftwareLicense KeysActivate your SAP software by requesting or renewing license keys for your products.

On Premise (System Operations and Maintenance)

Customer Center of Expertise (Customer Center of Expertise - Administration)

Request License Key (License Keys)
Download and license SoftwareLicense Utilization Information (LUI)Provides a comprehensive overview of SAP license entitlements and SAP software usage for SAP Public Cloud and SAP S/4HANA on-premise customers.Customer Center of Expertise (Customer Center of Expertise - Administration)

Access License Utilization for OnPrem (SAP for Me Website) or

Access License Utilization for Cloud (SAP for Me Website)

Download and license SoftwareLicense Utilization Preparation AreaHelps you collect all relevant information that is needed to plan and prepare system measurements, e.g. the system measurement plan, relevant SAP Notes, etc.Customer Center of Expertise (Customer Center of Expertise - Administration)Access License Utilization for OnPrem (SAP for Me Website)
Download and license SoftwareSystem MeasurementOffers the possibility to exclude individual systems from the measurement so they will no longer be considered in future official measurement plans created and provided by SAP.Customer Center of Expertise (Customer Center of Expertise - Administration)Access License Utilization for OnPrem (SAP for Me Website)
Download and license SoftwareSoftware DownloadsThe Software Download Center is your central point of entry to search and download SAP software you are entitled to according to your licenses and maintenance agreements.On Premise (System Operations and Maintenance) Software Download (Software Download)
Enable Remote SupportActivate Remote Access RestrictionsFlag systems as EU data protection-relevant to restrict remote access and data storage to SAP support employees from countries that have implemented the EU Data Protection Directive.On Premise (System Operations and Maintenance)Edit System Data (System Data)
Enable Remote SupportRemote Connections - Manage ConnectionsSet up and manage remote access to your systems so that SAP Support can quickly diagnose and solve incidents, without you needing to be at your desk or on the phone. The KPI reflects the number of open connections across all systems.On Premise (System Operations and Maintenance)Open Remote Connections (Remote Support)
Enable Remote SupportRemote Connections - LogbookGives direct access to the Remote Connections logbook: Get an overview about recent remote connections for selected systems in a chosen time period, including details like service type, actions taken, reasons, etc.On Premise (System Operations and Maintenance)Open Remote Connections (Remote Support)
Enable Remote SupportSub-Processor InsightGives Advanced Secure Support customers an overview of the legal entities accessing their systems and the related remote connection logons for any selected timeframe.n/aOpen Remote Connections (Remote Support)
Engage with SAP (HANA Enterprise Cloud)AvailabilityShows the availability of all systems managed in the SAP HANA Enterprise Cloud landscape. The tile shows the total number of SLA relevant systems as well as the number of SLA violations for the previous calendar month.HANA Enterprise Cloud (Cloud Customer Engagement)n/a
Engage with SAP (HANA Enterprise Cloud)Backup StatusProvides transparency about the backup status of each of your SAP HANA Enterprise Cloud systems. It indicates if reliable database and file system backups have been performed.HANA Enterprise Cloud (Cloud Customer Engagement)n/a
Engage with SAP (HANA Enterprise Cloud)IT CalendarGives an overview on downtimes coming up in the next 12 months and those occurring over the past year in your SAP HANA Enterprise Cloud system landscape. The KPI on the tile reflects the number of downtimes planned for the current day.HANA Enterprise Cloud (Cloud Customer Engagement)n/a
Engage with SAP (HANA Enterprise Cloud)LandscapeProvides a complete overview on your all your systems managed in the SAP HANA Enterprise Cloud. It lists all your systems along with details like number of CPUs, RAM, assigned storage, the datacenter the system is located in and certifications for that datacenter.HANA Enterprise Cloud (Cloud Customer Engagement)n/a
Engage with SAP (HANA Enterprise Cloud)Security PatchesAt-a-glance view of hosts and systems managed in the SAP HANA Enterprise Cloud with missing patches, and for which the patch implementation service from SAP can be requested. The KPI on the tile shows the number of systems that need to be patched.HANA Enterprise Cloud (Cloud Customer Engagement)n/a
Engage with SAP (HANA Enterprise Cloud)Service RequestsManage your service requests. The application offers SAP HANA Enterprise Cloud customers catalog-based self-services. Select from a list of popular billable and non-billable customer services. The KPI on the tile reflects the number of open requests.HANA Enterprise Cloud (Cloud Customer Engagement)

Display Service Requests (Service Requests)

Create Service Requests (Service Requests)

Create Billable Service Requests (Service Requests)

Manage additional tasksMy Simplification ItemsProvides  a description of all relevant changes that may have an impact when converting from SAP ERP to SAP S/4HANA, or from SAP BW to SAP BW/4HANA. The KPI displays the number of new and updated Simplification Items.n/an/a
Manage additional tasksRoadmap ViewerAccess implementation roadmaps that, organized by logical categories or per solution, help you keep track of all improvement and innovation projects. In addition, implementation roadmaps offer a comprehensive view of project-associated activities, tasks, and deliverables.n/an/a
Manage additional tasksAMS DashboardProvides customers with an Application Management Services contract access to a dashboard about managed services for applications, security, testing, and data.n/an/a
Manage additional tasksMy WorklistsManage your task-based workflows: Worklists guide you through complex activities that involve multiple steps, and allow to share tasks with colleagues, work on projects collaboratively, and track the progress.n/an/a
Manage additional tasksSAP Digital Business ServicesOffers direct access to the YouTube Channel of SAP Digital Business Services.n/an/a
Manage additional tasksSAP ONE Support LaunchpadProvides direct access to the YouTube playlist containing various "How To" videos.n/an/a
Manage additional tasksNext-Generation SupportGives direct access to the Next-Generation Support playlist on YouTube that demonstrate how to implement, operate and innovate better through support by SAP.
n/an/a
Manage additional tasksSAP ONE Support Launchpad explained in 3 MinutesGives direct access to a video that explains the basic principles of the SAP ONE Support Launchpad in three minutes.n/an/a
Manage additional tasksCustomer Center of ExpertiseProvides direct access to the section in SAP Support Portal to commence CCoE certification or re-certification.n/an/a
Manage additional tasksCustomer Influence and AdoptionProvides direct access to the Customer Influence and Adoption page on SAP.com where you can share ideas for new products or features.n/an/a
Manage additional tasksHelp PortalProvides direct access to the SAP Help Portal, home of SAP product documentation.n/an/a
Manage additional tasksPathfinderProvides direct access to the SAP Innovation and Optimization Pathfinder page where you can receive a personalized report on how to optimize and innovate your current system.Customer Center of Expertise (Customer Center of Expertise - Administration)n/a
Manage additional tasksSAP Innovation DiscoveryProvides direct access to the SAP Innovation Discovery service that helps you to easily find innovations and new features in the SAP product portfolio.Customer Center of Expertise (Customer Center of Expertise - Administration)n/a
Manage additional tasksSAP Support PortalProvides direct access to the SAP Support Portal where you can learn more about SAP support offerings, services, and tools.n/an/a
Manage additional tasksSAP Transformation NavigatorGives direct access to the SAP Transformation Navigator, a self-service that provides you with guidance on how to chart your digital path to an Intelligent Enterprise by assessing your IT landscape, business strategy, and industry trends.n/an/a
Manage additional tasksWelcome to SupportProvides direct access to the Welcome section in the SAP Support Portal where you learn how to interact with and get the most from SAP Support.n/an/a
Manage additional tasksMy Trust CenterGives direct access to the respective section in the SAP Support Portal where you can find SAP security policies, frameworks, and technical and organizational measures (TOMs) as well as lists of our sub-processors, which provide data processing services on behalf of SAP.n/an/a
Manage additional tasksSAP News - SAP SuccessFactorsFind SAP SuccessFactors product and support news, subscribe to newsletters, or join the communitySuccessFactors & Multiposting (Welcome)n/a
Manage additional tasksSAP News - SAP Cloud for CustomerLearning videos, product documentation, community content related to SAP Cloud for Customer.SAP Cloud for Customer (Welcome - SAP Cloud for Customer)n/a
Manage additional tasksSAP News - HANA Enterprise CloudNews tile for HANA Enterprise Cloud: Get access to various information resources regarding SAP HANA Enterprise Cloud.HANA Enterprise Cloud (Cloud Customer Engagement)n/a
Manage additional tasksSAP News - SAP S/4HANA CloudExpert advice, tips & tricks, community access, feature requests and more for SAP S/4HANA Cloud users.S/4HANA Cloud Edition (Welcome - S/4HANA Cloud Edition)n/a
Manage additional tasksSAP News - SAP Business ByDesignRoadmaps, release information, and relevant articles related to SAP Business ByDesign.SAP Business ByDesign (Welcome - SAP Business ByDesign)n/a
Manage usersManage Service Partner UsersAllows a cloud customer's administrators to invite partner S-users (outside the customer company) and enable them to report incidents on behalf of the customer. This is related to Service Partner User Cockpit.

SAP Cloud Platform (Miscellaneous)

C/4HANA (Hybris) (Miscellaneous)

On Premise (Miscellaneous)

S/4HANA Cloud Edition (Miscellaneous)

n/a
Manage usersService Partner User CockpitLets SAP partners accept an invitation to report incidents, simply by using their existing partner S-user IDs, on behalf of a customer. This application is related to Manage Service Partner Users.n/an/a
Manage usersSupport User ManagementRequest and administer S-user IDs and technical communication users in your company, change user data, manage authorizations, run reports, extend users' expiry dates and more.

On Premise (System Operations and Maintenance)

SuccessFactors & Multiposting (SuccessFactors - Administration)

C/4HANA (Hybris) (Cloud Administration)

SAP Business ByDesign (SAP Business ByDesign - Administration)

SAP Cloud for Customer (SAP Cloud for Customer - Administration)

Edit User Data (User Data)
Monitor your cloud solutionsCloud Availability CenterThis dashboard shows the availability of SAP cloud services relevant to you, both current and historic. It lets you receive timely updates during unplanned service downtime situations, and better plan your daily business with an overview of upcoming maintenance events.

SuccessFactors & Multiposting (SuccessFactors - Administration)

C/4HANA (Hybris) (Cloud Administration)

Customer Center of Expertise (Customer Center of Expertise - Analytics)

Display System Data (System Data) or

Edit System Data (System Data)

Monitor your cloud solutionsCloud Solution CenterCombines most relevant information about your cloud solution landscape in one single spot: cloud solutions your company has purchased, which supportive components come with that purchase, systems, release versions and more.C/4HANA (Hybris) (Cloud Administration)n/a
Monitor your HANA Enterprise cloud solutionCapacity CPUProvides an overview on the CPU usage of the systems in your SAP HANA Enterprise Cloud (HEC) landscape, hence reduces the risk of potential bottlenecks. It shows you the top systems with the highest CPU consumption for the current day.HANA Enterprise Cloud (HEC - Measurement)n/a
Monitor your HANA Enterprise cloud solutionCapacity ManagementPinpoints the SAP HANA Enterprise Cloud (HEC) systems that report to have an issue with memory usage, so all efforts for root cause analysis and action plans can be focused on the right systems.HANA Enterprise Cloud (HEC - Measurement)n/a
Monitor your HANA Enterprise cloud solutionDB PerformanceProvides an overview on the database performance of your ABAP systems in the SAP HANA Enterprise Cloud (HEC). The three systems with the highest database-read time for the current day are shown.HANA Enterprise Cloud (HEC - Measurement)n/a
Monitor your HANA Enterprise cloud solutionUser statisticsGives an overview on the usage of your ABAP-based systems, represented through average number of active users per hour, number of dialog steps per hour, and peak values of those KPIs.HANA Enterprise Cloud (HEC - Measurement)n/a
Plan your learningSAP Learning HubOpens the SAP Learning Hub in new window, giving access to the Learning Studio of the SAP Enterprise Support Academy.

Customer Center of Expertise (Customer Center of Expertise - Administration)

SAP Cloud Platform (Miscellaneous)

C/4HANA (Hybris) (Miscellaneous)

On Premise (Miscellaneous)

S/4HANA Cloud Edition (Miscellaneous)

n/a
Renew your certificateSAProuter CertificateAllows you to request a new certificate for an SAProuter before the current one expires.n/an/a
Renew your certificateSSL Server CertificatesLets you order new SSL server certificates, and shows a list of all previously ordered ones.n/an/a
Renew your certificateSAP PassportLets you install a browser certificate on your local computer, thereby giving you single sign-on access to the SAP ONE Support Launchpad without entering your user ID and password. The tile KPI indicates the number of remaining days until the most recent certificate will expire.

SAP Cloud Platform (Miscellaneous)

C/4HANA (Hybris) (Miscellaneous)

On Premise (Miscellaneous)

S/4HANA Cloud Edition (Miscellaneous)

SAP Business ByDesign (SAP Business ByDesign - Administration)

SAP Cloud for Customer (SAP Cloud for Customer - Administration)

n/a
Request keys and namespacesDevelopment NamespacesLets you request development namespaces so you can implement enhancements and solutions without having to agree on naming conventions with third parties, and deploy your enhancements to any system without the risk of name conflicts.On Premise (System Operations and Maintenance)Reserve Namespaces (Reserve Namespaces)
Request keys and namespacesSoftware Change RegistrationLets you register developer or object keys that you can enter in an SAP system, so you can manually change SAP sources or SAP dictionary objects in it.On Premise (System Operations and Maintenance)

Register Object Keys (SSCR Keys) or

Register Object and Developer Keys (SSCR Keys)

Request keys and namespacesMigration KeysA migration key is required for OS/DB migrations of your SAP system. It is assigned on the basis of the installation number and additional system-specific information. The application also offers an overview of systems for which migrations keys have been requested.n/an/a
Administer an SAP Ariba solutionService RequestsProvides access to open and closed service requests on SAP Ariba Connect, the technical support portal for SAP Ariba products. In addition, it allows to create and change service requests.SAP Ariba (SAP Ariba - Administration)n/a
Administer an SAP Ariba solutionRelease ReadinessGives access to release information on SAP Ariba Connect, the technical support portal for SAP Ariba products.SAP Ariba (SAP Ariba - Administration)n/a
Administer an SAP Ariba solutionProduct Information and DocumentationProvides access to product information such as internal guides, resources, documentation, known issues, and release updates in SAP Ariba Connect, the technical support portal for SAP Ariba products.SAP Ariba (SAP Ariba - Administration)n/a
Administer an SAP Ariba solutionProduct NotificationProvides access to product-related notifications such as announcements, maintenance events, and service alerts in SAP Ariba Connect, the technical support portal for SAP Ariba products.SAP Ariba (SAP Ariba - Administration)n/a
Administer an SAP Ariba solutionCustomer InfluenceLets you share ideas, feature or enhancement requests for SAP Ariba products on the SAP Customer Influence platform.SAP Ariba (SAP Ariba - Administration)n/a
Administer an SAP Ariba solutionDiscussion ForumsJoin discussion forums and access subscriptions in SAP Ariba Connect, the technical support portal for SAP Ariba products.SAP Ariba (SAP Ariba - Administration)n/a
Administer an SAP Concur solutionTraining ToolkitAccess the professional training toolkit, which provides additional information on all SAP Concur product solutions.SAP Concur (SAP Concur - Administration)n/a
Administer an SAP Concur solutionService Status DashboardEnter Concur Open, a service status dashboard displaying up-to-the-minute service availability and performance information across the various data centers.SAP Concur (SAP Concur - Administration)n/a
Search and contact SAPDraft IncidentsLists all incidents saved as a draft for further review and editing before sending to SAP.

SAP Business ByDesign (Solutions / Incidents)

SAP Cloud for Customer (Solutions / Incidents)

Customer Center of Expertise (Solutions / Incidents)

SAP Cloud Platform (Solutions / Incidents)

HANA Enterprise Cloud (Solutions / Incidents)

C/4HANA (Hybris) (Solutions / Incidents)

On Premise (Solutions / Incidents)

S/4HANA Cloud Edition (Solutions / Incidents)

SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents)

Report an Incident or (Incidents) or

Send Incidents to SAP (Incidents)

Search and contact SAPDraft Incidents - SuccessFactorsLists all incidents saved as a draft for further review and editing before sending to SAP.n/a

Report an Incident or (Incidents) or

Send Incidents to SAP (Incidents)

Search and contact SAPDraft Incidents - PartnerLists all incidents saved as a draft for further review and editing before sending to SAP.Support Partner (Partner)Customer Incident Management (Partner) (Partners)
Search and contact SAPHigh PriorityShows open incidents with a priority of high or very high, i.e. about technical issues that seriously affect your business processes.

SAP Business ByDesign (Solutions / Incidents)

SAP Cloud for Customer (Solutions / Incidents)

Customer Center of Expertise (Solutions / Incidents)

SAP Cloud Platform (Solutions / Incidents)

HANA Enterprise Cloud (Solutions / Incidents)

C/4HANA (Hybris) (Solutions / Incidents)

On Premise (Solutions / Incidents)

S/4HANA Cloud Edition (Solutions / Incidents)

Report an Incident (Incidents) or

Send Incidents to SAP (Incidents) or

Close Incidents (Incidents) or

Display All Incidents (Incidents)

Search and contact SAPHigh Priority  - Inbox - PartnerShows open incidents with a priority of high or very high, i.e. about technical issues that seriously affect your business processes.Support Partner (Partner)Customer Incident Management (Partner) (Partners)
Search and contact SAPCriticalShows open incidents with a priority of high or very high, i.e. about technical issues that seriously affect your business processes.SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents)

Display Cloud Data (Cloud) and at least one of

Report an Incident (Incidents) or

Send Incidents to SAP (Incidents) or

Close Incidents (Incidents) or

Display All Incidents (Incidents)

Search and contact SAPIncidentsLists all incidents pending your action, i.e. those where you have been asked to take actions or to provide more information.

SAP Business ByDesign (Solutions / Incidents)

SAP Cloud for Customer (Solutions / Incidents)

Customer Center of Expertise (Solutions / Incidents)

SAP Cloud Platform (Solutions / Incidents)

HANA Enterprise Cloud (Solutions / Incidents)

C/4HANA (Hybris) (Solutions / Incidents)

On Premise (Solutions / Incidents)

S/4HANA Cloud Edition (Solutions / Incidents)

Report an Incident (Incidents) or

Send Incidents to SAP (Incidents) or

Close Incidents (Incidents) or

Display All Incidents (Incidents) or

Customer Incident Management (Partner) (Partners)

Search and contact SAPIncidents - Inbox - PartnerAs a Support Partner providing Value Added Resellers-delivered support, manage and edit all incidents.Support Partner (Partner)Customer Incident Management (Partner) (Partners)
Search and contact SAPAction requiredShows all SAP SuccessFactors-related incidents pending your action, i.e. those where you have been asked to take actions or to provide more information.SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents)

Display Cloud Data (Cloud) and at least one of

Report an Incident (Incidents) or

Send Incidents to SAP (Incidents) or

Close Incidents (Incidents) or

Display All Incidents (Incidents) or

Customer Incident Management (Partner) (Partners)

Search and contact SAPNo UpdatesShows incidents that have not been updated in over 7 days.

SAP Business ByDesign (Solutions / Incidents)

SAP Cloud for Customer (Solutions / Incidents)

Customer Center of Expertise (Solutions / Incidents)

SAP Cloud Platform (Solutions / Incidents)

HANA Enterprise Cloud (Solutions / Incidents)

C/4HANA (Hybris) (Solutions / Incidents)

On Premise (Solutions / Incidents)

S/4HANA Cloud Edition (Solutions / Incidents)

Display Incidents (Incidents) or

Display All Incidents (Incidents) or

Customer Incident Management (Partner) (Partners)

Search and contact SAPNo Updates - SuccessFactorsShows incidents that have not been updated in over 7 days.SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents)

Display Cloud Data (Cloud) and at least one of

Display Incidents (Incidents) or

Display All Incidents (Incidents) or

Customer Incident Management (Partner) (Partners)

Search and contact SAPNo Updates - PartnerShows incidents that have not been updated in over 7 days.Support Partner (Partner)Customer Incident Management (Partner) (Partners)
Search and contact SAPOpen IncidentsShows all open incidents, i.e. those that are currently at SAP or a partner.

SAP Business ByDesign (Solutions / Incidents)

SAP Cloud for Customer (Solutions / Incidents)

Customer Center of Expertise (Solutions / Incidents)

SAP Cloud Platform (Solutions / Incidents)

HANA Enterprise Cloud (Solutions / Incidents)

C/4HANA (Hybris) (Solutions / Incidents)

On Premise (Solutions / Incidents)

S/4HANA Cloud Edition (Solutions / Incidents)

Report an Incident (Incidents) or

Send Incidents to SAP (Incidents) or

Display All Incidents (Incidents) or

Customer Incident Management (Partner) (Partners)

Search and contact SAPOpen Incidents - SuccessFactorsShows all open incidents, i.e. those that are currently at SAP or a partner.SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents)

Display Cloud Data (Cloud) and at least one of

Report an Incident (Incidents) or

Send Incidents to SAP (Incidents) or

Display All Incidents (Incidents) or

Customer Incident Management (Partner) (Partners)

Search and contact SAPOpen Incidents - PartnerShows all open incidents, i.e. those that are currently at SAP or a partner.Support Partner (Partner)Customer Incident Management (Partner) (Partners)
Search and contact SAPSolution ProposedShows all incidents in status Solution Proposed, i.e. those where SAP replied with a potential resolution to the issue, and that are awaiting your confirmation.

SAP Business ByDesign (Solutions / Incidents)

SAP Cloud for Customer (Solutions / Incidents)

Customer Center of Expertise (Solutions / Incidents)

SAP Cloud Platform (Solutions / Incidents)

HANA Enterprise Cloud (Solutions / Incidents)

C/4HANA (Hybris) (Solutions / Incidents)

On Premise (Solutions / Incidents)

S/4HANA Cloud Edition (Solutions / Incidents)

Report an Incident (Incidents) or

Send Incidents to SAP (Incidents) or

Close Incidents (Incidents) or

Display All Incidents (Incidents) or

Customer Incident Management (Partner) (Partners)

Search and contact SAPSolution Proposed - SuccessFactorsShows all incidents in status Solution Proposed, i.e. those where SAP replied with a potential resolution to the issue, and that are awaiting your confirmation.SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents)

Display Cloud Data (Cloud) and at least one of

Report an Incident (Incidents) or

Send Incidents to SAP (Incidents) or

Close Incidents (Incidents) or

Display All Incidents (Incidents) or

Customer Incident Management (Partner) (Partners)

Search and contact SAPSolution Proposed - PartnerShows all incidents in status Solution Proposed, i.e. those where SAP replied with a potential resolution to the issue, and that are awaiting your confirmation.Support Partner (Partner)Customer Incident Management (Partner) (Partners)
Search and contact SAPFavorite IncidentsLists all the incidents that you have marked as a favorite for fast access.

SAP Business ByDesign (Solutions / Incidents)

SAP Cloud for Customer (Solutions / Incidents)

Customer Center of Expertise (Solutions / Incidents)

SAP Cloud Platform (Solutions / Incidents)

HANA Enterprise Cloud (Solutions / Incidents)

C/4HANA (Hybris) (Solutions / Incidents)

On Premise (Solutions / Incidents)

S/4HANA Cloud Edition (Solutions / Incidents)

SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents)

Display Incidents (Incidents) or

Display All Incidents (Incidents) or

Report an Incident (Incidents) or

Close Incidents (Incidents)

Search and contact SAPReport an IncidentAllows you to report an incident about a technical issue with your SAP solution by guiding you to an online form.

SAP Business ByDesign (Solutions / Incidents)

SAP Cloud for Customer (Solutions / Incidents)

Customer Center of Expertise (Solutions / Incidents)

SAP Cloud Platform (Solutions / Incidents)

HANA Enterprise Cloud (Solutions / Incidents)

C/4HANA (Hybris) (Solutions / Incidents)

On Premise (Solutions / Incidents)

S/4HANA Cloud Edition (Solutions / Incidents)

n/a
Search and contact SAPReport an Incident - SuccessFactorsAllows you to report an incident about a technical issue with your SAP SuccessFactors solution by guiding you to an online form.SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents)n/a
Search and contact SAPReport an Incident - PartnerAllows partner S-users to report an incident about a technical issue with an SAP solution by guiding them to an online form.Support Partner (Partner)Customer Incident Management (Partner) (Partners)
Search and contact SAPIncident DashboardGives access to a central monitor, providing an at-a-glance overview of all your open problem tickets, regardless which type of product they were reported for.

Customer Center of Expertise (Customer Center of Expertise - Analytics)

SAP Ariba (SAP Ariba - Administration)

SAP Concur (SAP Concur – Administration)

n/a
Search and contact SAPIncident Expert SearchGives access to an advanced search tool that lets you find incidents based on a variety of selection criteria, for instance reporter, status, installation (including deleted ones and those with expired maintenance and hardware), create or change date.n/an/a
Search and contact SAPExpert ChatGives access to real-time support, SAP's live chat function that instantly connects you to technical experts who specialize in a range of topics.

SAP Business ByDesign (Solutions / Incidents)

SAP Cloud for Customer (Solutions / Incidents)

Customer Center of Expertise (Solutions / Incidents)

SAP Cloud Platform (Solutions / Incidents)

HANA Enterprise Cloud (Solutions / Incidents)

C/4HANA (Hybris) (Solutions / Incidents)

On Premise (Solutions / Incidents)

S/4HANA Cloud Edition (Solutions / Incidents)

SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents)

Send Incidents to SAP (Incidents)
Search and contact SAPSchedule an ExpertAllows you to conveniently book a 30-minute telephone call with an SAP expert to collaborate on a specific inquiry or incident.

SAP Business ByDesign (Solutions / Incidents)

SAP Cloud for Customer (Solutions / Incidents)

Customer Center of Expertise (Solutions / Incidents)

SAP Cloud Platform (Solutions / Incidents)

HANA Enterprise Cloud (Solutions / Incidents)

C/4HANA (Hybris) (Solutions / Incidents)

On Premise (Solutions / Incidents)

S/4HANA Cloud Edition (Solutions / Incidents)

SuccessFactors & Multiposting (SuccessFactors Solutions / Incidents)

Send Incidents to SAP (Incidents)
Search and contact SAPAsk an Expert PeerGet support from the expert community, designed to deliver fast issue resolution for basic inquiries and how-to questions. Provides access to collaboration on technical, product-related questions via one-on-one sessions with a certified expert outside of SAP.n/an/a
Search and contact SAPService MessagesContains updates regarding the scheduling of remote services, e.g. confirmations about bookings, a service's delivery date, preparation, reminder of the session. Once the service has been delivered, the summary ("service report") is attached to the message.n/aService Reports and Feedback (Reports)
Search and contact SAPSupport Log AssistantLets you scan support-related files for known issues and recommendations. This gives you a self-service method of analyzing and reviewing log, trace and configuration-related files to automatically find solutions to issue.n/an/a
Solution Manager - Cloud ExtensionsReport - SAP EarlyWatch AlertProvides the complete SAP EarlyWatch Alert report for ABAP on SAP HANA systems (and systems having an additional database connection to a separate SAP HANA database). You can easily monitor alerts and identify improvements regarding system stability, performance or security.On Premise (System Analysis)n/a
Solution Manager - Cloud ExtensionsWorkspace - SAP EarlyWatch AlertShows the most important results regarding stability, configuration, hardware utilization, and performance from the latest SAP EarlyWatch Alert (EWA) service reports across all your on-premise and private cloud ABAP-based SAP HANA systems if you send the EWA download data to SAP on a regular basis.n/a

Service Reports (Partner) (Partners) or

Service Reports and Feedback (Reports)

Solution Manager - Cloud ExtensionsSolution FinderGlobal text search tool on all results of the latest SAP EarlyWatch Alert service reports. It lists all systems affected by specific alerts, as well as all recommendations and description texts, provides a worklist, advises on which actions should be taken and offers links to the detailed report chapters.On Premise (System Analysis)

Service Reports (Partner) (Partners) or

Service Reports and Feedback (Reports)

Solution Manager - Cloud ExtensionsMaintenance PlannerUpdate, upgrade and install new systems with ease and efficiency. The tool enables easy and efficient planning of all changes in your SAP system landscape, integrates correction of landscape data with the maintenance process in a dialog-driven process, and consolidates definition of maintenance dependencies.On Premise (System Operations and Maintenance)n/a
Solution Manager - Cloud ExtensionsSAP Readiness CheckSupports customers who plan to convert existing SAP ERP 6.x systems to SAP S/4HANA. It checks both your production systems (or copies thereof) and your development systems for SAP S/4HANA conversion compatibility and necessary conversion preparation steps. The results are consolidated in an interactive dashboard for internal or for SAP communication.On Premise (System Analysis)n/a
Solution Manager - Cloud ExtensionsKPI CatalogHelps you find and use the business-relevant key figures for your analytic tasks. It contains the definitions, technical documentation and comprehensive descriptions of KPIs and associated metrics that are available to you in SAP applications. This consists of both technical information such as how a KPI is measured, and information on the significance of the KPI for your enterprise. Applications can report the activation of their KPIs in your system landscape, so your systems using these KPIs are also displayed in the KPI Catalog.Customer Center of Expertise (Customer Center of Expertise - Analytics)n/a
Solution Manager - Cloud ExtensionsRoadmap ViewerProvides access to implementation roadmaps (for example, for transitioning to SAP S/4HANA). These help you keep track of your improvement and innovation projects, associated activities, and deliverables. Roadmap content is organized in workable sections, assigned to different phases and other criteria. Uploading a specific roadmap presents a customized project plan in the form of a work breakdown structure, which you can use as a starting point for project delivery.n/an/a
Solution Manager - Cloud ExtensionsCustom Code AnalyticsProvides a summary about the custom code footprint of your ABAP business systems and insights into code quality and usage. The tool lets you get an overview about custom code objects (e.g. by type, usage, quality), and analyze the trend for the number of custom code objects.n/aDisplay System Data (System Data)
Solution Manager - Cloud ExtensionsData Volume ManagementProvides an overview about the data footprint of customer systems operating on SAP HANA and unveils saving potentials. Recommended measures, like data aging or data archiving or technical HANA optimizations are listed and quantified.n/aService Reports and Feedback (Reports)
Solution Manager - Cloud ExtensionsRegister Hosted InstallationsAllows an SAP Focused Run customer's super-administrator to invite the service provider who hosts the company's installations. The service provider will then be able to receive master data required to deliver service and support with SAP Focused Run. This application is related to Confirm Hosted Installations.n/an/a
Solution Manager - Cloud ExtensionsConfirm Hosted InstallationsAllows a partner (service provider) to either accept or reject the invitation by an SAP Focused Run customer to receive master data required to deliver service and support with SAP Focused Run. This application is related to Register Hosted Installations.n/an/a
Work with ProductsProduct Availability MatrixBundles technical and release planning information on SAP software product versions for quick reference. In the Product Availability Matrix (PAM), you can find information on platform availability, including database platform and operating systems, software product versions´ availability dates, maintenance end dates and upgrade paths, as well as technical release information.On Premise (System Operations and Maintenance)n/a
Work with ProductsMy ProductsAggregates product-centric and support-related content for SAP product versions from various websites, such as SAP Knowledge Base Articles, Guided Answers, product documentation hosted in the SAP Help Portal, and SAP Community blogs and questions.

SAP Business ByDesign (Welcome - SAP Business ByDesign)

SAP Cloud Platform (Miscellaneous)

C/4HANA (Hybris) (Miscellaneous)

On Premise (Miscellaneous)

S/4HANA Cloud Edition (Miscellaneous)

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Work with SAP Notes and KBAsAnnouncement of Legal ChangeProvides an overview of upcoming legal changes that may be relevant to you. You can search for legal changes, for example, by countries or application components, specify whether the legal change is relevant to your business, and detail the implementation status in your systems.SAP Business ByDesign (SAP Business ByDesign - Administration)n/a
Work with SAP Notes and KBAsSAP Legal Change NotesLists SAP Notes that are related to legal changes and corrections of legal functions. Implementing these notes may be required to maintain compliance with governing authorities in your countryOn Premise (System Operations and Maintenance)n/a
Work with SAP Notes and KBAsSAP HotNewsGives access to a full list of priority-1 (very high) SAP Notes, which explain how to resolve or avoid problems that can cause the SAP system to shut down or lose data. Lets you organize these notes into worklists to share with your colleagues.On Premise (System Operations and Maintenance)n/a
Work with SAP Notes and KBAsSAP Security NotesAccess and review SAP Security Notes, SAP's advice regarding important action items and patches to help with the security of your systems. These notes come as Patch Day Security Notes and Support Package Security Notes to make you focus on important fixes on patch days and the rest to be implemented automatically during support package upgrades.On Premise (System Operations and Maintenance)n/a
Work with SAP Notes and KBAsMy SAP Notes & KBAsProvides an at-a-glance view on your favourite and other relevant SAP Notes & KBA updates. The integrated Expert Search tool allows you to find precisely those notes that are relevant to you based on advanced selection criteria, which you can save for future re-use. In combination with notifications, you get proactively informed about new search results.On Premise (System Operations and Maintenance)n/a
Work with systems and installationsSystem DataLists all systems in your solution landscape, and lets you filter, sort, or group that list based on system status, system type, associated installation, product and other criteria. For each system, details like the installed product version, server and SAProuter information are shown and can be maintained.

On Premise (System Operations and Maintenance)

Customer Center of Expertise (Customer Center of Expertise - Administration)

Display System Data (System Data) or

Edit System Data (System Data)

Work with systems and installationsSystem OverviewProvides an overview of your systems and installations landscape in an analytical application, lets you view and analyze system-related data, gives access to a hierarchical view and system data reports.On Premise (System Operations and Maintenance)

Display System Data (System Data) or

Edit System Data (System Data)

Work with systems and installationsMy LandscapeProvides a general overview on your system landscape from different perspectives: by leading product version, by product category, system role and installation. It integrates other landscape-related applications like System Data and System Overview.On Premise (System Operations and Maintenance)

Display System Data (System Data) or

Edit System Data (System Data)

Work with systems and installationsInstallation DataAllows you to quickly identify all active, expired, requested and deleted technical installations for SAP on-premise products as well as cloud products, i.e. the legal entities where the software is installed and that determine the hardware and database type. In addition, technical installations can be requested, deleted, and edited. The KPI displays the number of active, requested, and deleted technical installations.On Premise (System Operations and Maintenance)Manage Installations (Installation Data)