What support does SAP offer for SAP Commerce Cloud before your peak season hits?

Every retailer plans for Black Friday and Cyber Week. Fewer plan with their platform provider before the surge starts. That's the gap SAP's holiday season readiness program (HSRP) closes — and it's why customers like DOUGLAS Group lean on it to move from reactive firefighting to proactive, confident scaling.

The proof is in the numbers: In 2025, SAP Commerce Cloud processed $12.2 billion in Gross Merchandise Value during Cyber Week alone with 100% infrastructure uptime. That's not luck. That's readiness.

HSRP 2026 participation is free of charge and enrolling it means SAP works alongside your team to:

•                 Flag scaling needs early using your traffic data and history

•                 Walk through readiness checklists before peak hits

•                 Get pointed to the resources built for your demand

Get registered today and prepare for peak with confidence.

Deadline to enroll is August 28, 2026.

Learn more and get registered here(opens in new tab).

AI isn’t just changing how we build products — it’s transforming how we support them.

In the era of the Autonomous Enterprise, SAP Product Support is going from reactive to predictive.

Tune in to the latest SAP Change Makers episode with Uwe Wieditz and Bernhard Luecke to hear how.

🎧 Listen to the full SAP Change Makers podcast episode.
🔗 Podcast links

Ask, Don't Search.

SAP for Me just got a lot smarter. With Joule, customers no longer search for answers — they simply ask.

Tune in to the latest SAP Change Makers episode with Corinne Reisert to hear how.

🎧 Listen to the full SAP Change Makers podcast episode.
🔗 Podcast link

Support Accreditation: A New Era of Learning for Support from SAP

Support is evolving - and so is the way we learn.

The new Support Accreditation experience transforms traditional training into a practical, scenario-based learning journey designed around real customer support interactions.

Discover how to:
•   Resolve issues faster
•   Use intelligent self-service tools
•   Navigate support channels effectively
•   Collaborate better with SAP

Practical learning. Immediate impact. Real outcomes.

Read the article to learn more:  SAP News 

Meet the People Redefining What Great Services & Support Looks Like — One Episode at a Time

Since 2021, the SAP Change Makers Podcast has spotlighted the people driving real change — from quantum computing to Agentic AI reshaping Services & Support.

This article is now the permanent home for every episode, updated the moment a new one drops.

Bookmark it and stay one scroll away from the next big idea.  SAP Community blog

What does the Autonomous Enterprise mean for SAP Product Support?

Less tickets. Fewer disruptions. Faster resolutions — often before customers even notice a problem.

🎧 Listen to the full SAP Change Makers podcast episode with Uwe and Bernhard.
🔗 Podcast links

Power up your SAP projects in Q3 with SAP Enterprise Support Advisory Council

Need practical guidance for your ongoing SAP projects? Join SAP Enterprise Support Advisory Council (ESAC) to work directly with SAP experts, explore new support offerings before general availability, and help influence future services—all included with your SAP cloud subscription.

Discover the latest opportunities in SAP Enterprise Service Management, Enabling AI Features in SAP Sales & Service Cloud Version 2, sustainability, and more.

Discover these and other open workstreams https://community.sap.com/t5/product-lifecycle-management-blog-posts-by-sap/power-up-your-sap-projects-in-q3-with-the-sap-enterprise-support-advisory/ba-p/14438915.

SAP EarlyWatch Alert - UI Refresh for Improved Readability and Usability

Your SAP system insights—now clearer than ever! The refreshed SAP EarlyWatch Alert UI brings improved readability and usability, allowing you to identify system issues faster and make informed decisions.

Explore the latest enhancements and see how a modernized interface boosts your SAP experience.

Check out the blog(opens in new tab)

Now Available On Demand: SAP Enterprise Support Value Maps – Data & AI Content Updates

Stay up to date with the latest SAP Enterprise Support content available through the Foundational Success Plan, included with every cloud subscription including:

• SAP Datasphere: CQC Deployment Readiness and CQC Solution Optimization
• SAP HANA Cloud: Expert-guided Implementation Workshop Series
• SAP Business AI & Joule: Expert-guided Implementation Workshop Series

Watch the replay(opens in new tab)