-
Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
SAP will adjust maintenance fees for SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises based on the local Consumer Price Index (CPI), effective January 1, 2027. The increase will not exceed 5.0% and does not affect list prices. Affected customers and partners will be notified per their contractual terms.
If you run SAP Integrated Business Planning (SAP IBP), we have expanded the continuous quality check (CQC) portfolio, now covering three stages at no extra cost: Transformation Assessment (pre-implementation), Deployment Readiness (pre-go-live), and Solution Optimization (post-go-live).
All remote, all included with the Foundational Success Plan.
See what's available and request your CQC(opens in new tab)
Join the new SAP User Research Panel to participate in brief research studies and help improve SAP products and solutions. After registering, you will receive an invitation when a study matches your profile. Each study typically takes 30–60 minutes and can be completed remotely through usability tests, surveys, or interviews.
Join this webinar for a clear look at SAP's Services and Support portfolio — featuring a non-overlapping offering of success plans, application management, professional services, and development services.
Discover the autonomous enterprise vision and, through real use cases and success stories, learn how success plans help you move toward it.
Register now to secure your seat(opens in new tab)
Booking Continuous Quality Check services just got easier.
A new self-service capability in SAP for Me lets public cloud customers discover eligible services, complete guided bookings, save drafts, and track requests in one place. Automatic order creation speeds up delivery, and a digital questionnaire replaces the Word and Excel-based process.
Read the full details on our blog(opens in new tab)
The Customer Success Lounge at SAP TechEd connects you with SAP experts and industry peers — on the show floor.
Join an Industry Roundtable or book a one-to-one Customer Value Lab with your CSM and a Business AI expert. Walk away with a prioritized 90-day AI adoption plan for your SAP landscape.
Seats are limited — reserve your spot now(opens in new tab).
As Joule gets deeper access into customer systems and data, trust isn't optional — it's the foundation.
Hear Corinne Reisert on how SAP is earning that trust, one interaction at a time.
🎧 Listen to the full SAP Change Makers podcast episode with Corinne(opens in new tab).
AI adoption often stalls after launch.
SAP's updated Services and Support portfolio helps you turn AI investment into measurable results — with expanded Success Plans, AI-powered support like Joule for SAP for Me, and clear pathways for every stage of your journey.
Explore what's new and see how it applies to you. Read the article(opens in new tab).
Embarking on your journey to SAP S/4HANA Cloud Private Edition requires the right tools to optimize the discovery phase.
Learn how to leverage them effectively in our e-learning course.
Join our live YouTube session on September 9 at 2:00 PM CEST to catch up on the latest SAP Enterprise Support updates for SAP Fieldglass, SAP Ariba, and SAP Business Network.
We will cover new continuous quality check services, plus the value packages and webcasts designed to help you build skills and move forward with confidence.
Join Live or Watch the Replay(opens in new tab)
Understand where you are on your sustainability journey with a personalized readiness assessment from the continuous quality check (CQC) for transformation assessment for sustainability.
Get tailored recommendations to identify relevant SAP sustainability solutions and opportunities for improvement.
Learn more and enroll(opens in new tab).
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!