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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Based on the conditions of the customer contracts for support, SAP has opted to adjust the maintenance fees for existing contracts for SAP Standard Support, SAP Enterprise Support, SAP Product Support for Large Enterprises based on the respective local Consumer Price Index (CPI).
With effect on January 1, 2027, SAP will adjust the annual fee for the SAP support agreements based on the local CPI rate but not more than a percentage increase of 5.0%.
The adjustment does not represent an increase in list prices for SAP support offerings.
Affected customers and partners will be notified in accordance with the respective locally agreed contractual stipulations.
Read the full statement in English or German.
Agentic AI is changing the game. Instead of one engineer working through steps one by one, multiple AI agents now work in parallel — analyzing, reasoning, and recommending solutions at speed.
🎧 Listen to the full SAP Change Makers podcast episode with Uwe and Bernhard.(opens in new tab)
For years, ERP transformation meant one thing: move to the cloud, job done. But moving ERP to the cloud isn't the same as modernizing it. Lifting and shifting to IaaS brings scalability, not relief from patching, monitoring, and fragmented integrations.
Learn how a shared responsibility model changes that — turning ERP into one true integrated service.
Read the full article here.(opens in new tab)
Preventing system issues and anticipating risks are top priorities for SAP landscapes.
The refined Diagnostics tab in SAP for Me offers quicker access to SAP EarlyWatch Alert insights, simplifying access to system health data and enabling proactive risk management.
Read the blog to find out more(opens in new tab).
Join this three-day training session to learn the end-to-end process for converting accounting to SAP S/4HANA.
Gain an understanding of the key phases, consistency checks, New Asset Accounting innovations, and the role of Material Ledger in material valuation.
More in this blog post(opens in new tab).
Every retailer plans for Black Friday and Cyber Week. Fewer plan with their platform provider before the surge starts. That's the gap SAP's holiday season readiness program (HSRP) closes — and it's why customers like DOUGLAS Group lean on it to move from reactive firefighting to proactive, confident scaling.
The proof is in the numbers: In 2025, SAP Commerce Cloud processed $12.2 billion in Gross Merchandise Value during Cyber Week alone with 100% infrastructure uptime. That's not luck. That's readiness.
HSRP 2026 participation is free of charge and enrolling it means SAP works alongside your team to:
• Flag scaling needs early using your traffic data and history
• Walk through readiness checklists before peak hits
• Get pointed to the resources built for your demand
Get registered today and prepare for peak with confidence.
Deadline to enroll is August 28, 2026.
Learn more and get registered here(opens in new tab).
In the era of the Autonomous Enterprise, SAP Product Support is going from reactive to predictive.
Tune in to the latest SAP Change Makers episode with Uwe Wieditz and Bernhard Luecke to hear how.
🎧 Listen to the full SAP Change Makers podcast episode.
🔗 Podcast links
SAP for Me just got a lot smarter. With Joule, customers no longer search for answers — they simply ask.
Tune in to the latest SAP Change Makers episode with Corinne Reisert to hear how.
🎧 Listen to the full SAP Change Makers podcast episode.
🔗 Podcast link
Support is evolving - and so is the way we learn.
The new Support Accreditation experience transforms traditional training into a practical, scenario-based learning journey designed around real customer support interactions.
Discover how to:
• Resolve issues faster
• Use intelligent self-service tools
• Navigate support channels effectively
• Collaborate better with SAP
Practical learning. Immediate impact. Real outcomes.
Read the article to learn more: SAP News
The best customer journeys feel effortless. Yet many organizations are still navigating unclear success paths, and growing complexity in their cloud landscape.
Looking forward to the conversations about how proactive services and support can drive faster adoption, stronger outcomes, and lasting customer success.
Register now!(opens in new tab)
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!