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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Explore the full breadth of the evolving SAP Services & Support portfolio- from foundational guidance to advanced and Max-success plans - alongside portfolio extensions such as development services, application management, and SAP Sovereign Cloud, designed to help you accelerate innovation and unlock greater business value.
Catch the replay of our March 25 session to discover what's new in SAP Enterprise Support and how you can unlock even more value from your SAP investments.
In this session, we covered:
🔁 Watch the replay: https://www.youtube.com/live/0NGnUKUL6Z4
Take a quick, interactive tour to discover what's new in your upcoming release and understand what's changing before you upgrade.
👉 Start the guided walkthrough(opens in new tab)
Preventive Support: ASUG interview with Manuel Grueber: ASUG interviews Manuel Grueber
What if support could resolve issues before you even notice them? SAP is using AI, risk profiling, and automation to make proactive, invisible support a reality. In this article, Manuel Grueber, VP and Head of Preventive Support for North America, explains how this approach helps prevent disruptions, speed up resolutions, and safeguard business value, especially with RISE with SAP. Explore the article to learn more.(opens in new tab)
Note: The article is posted on the ASUG website. Access to this article requires creating a free user account.”
Help shape the future of SAP products
Join the new SAP User Research Panel to participate in brief research studies and help improve SAP products and solutions. After registering, you will receive an invitation when a study matches your profile. Each study typically takes 30–60 minutes and can be completed remotely through usability tests, surveys, or interviews.
Preparing to deploy SAP Datasphere as part of SAP Business Data Cloud? 🚀 The Continuous Quality Check (CQC) for Deployment Readiness, available with SAP Enterprise Support, helps uncover configuration issues early and keeps your setup aligned with SAP best practices before go-live.
See How To Request:
Learn more: Ensuring a Smooth SAP Datasphere Deployment: The V... - SAP Community
Join us on May 11 for the ASUG Pre-Conference and an exclusive showfloor tour at Sapphire Orlando. This full‑day session introduces SAP's modernized Services & Support portfolio and the tiered engagement model — Foundational, Advanced, and Max — designed to help organizations accelerate cloud adoption, boost productivity with embedded AI, and achieve predictable outcomes.
Discover essential portfolio components such as Development Services (with AI co-innovation), Application Management, and SAP Sovereign Cloud, and learn how they enhance operations, user experience, and innovation. Whether preparing for cloud migration or integrating AI, you'll gain clear, actionable guidance to maximize value from your SAP investment.
May 11, 8:30 AM – 4:30 PM
Showfloor Tour: 4:30 PM – 6 PM
Seats are limited—register now:
https://www.sap.com/events/sapphire/orlando/tracks.html#asug
Watch this webinar to see how the SAP Services and Support portfolio is evolving to deliver a simpler, more powerful customer experience.
Watch now: https://bit.ly/3Nvq7AE
SAP has introduced a new support proficiency designation for partners in SAP Partner Finder, which empowers customers to choose partners with trusted support expertise. It recognizes partners with established capabilities for minimizing delays and preventing project risks.
Details here: https://support.sap.com/en/offerings-programs/enterprise-support/cloud-support-collaboration-partners.html
We are excited to announce the successful go-live of the newly redesigned SAP for Me Services & Support dashboard overview tab! This marks a significant milestone in our ongoing journey to listen to our customer's feedback and deliver a more seamless, efficient, and intelligent support.o select and manage partners also based on support quality.
Read the SAP Community blog and learn more(opens in new tab)
SAP cloud customers rely on implementation and operations services from SAP's partner ecosystem, where an effective support collaboration between partner and SAP is essential for customer success.
To unlock incremental value, such as faster issue resolution and risk mitigation, customers are encouraged to select and manage partners also based on support quality.
Read the article and learn more(opens in new tab).
SAP Enterprise Support Academy is now on learning.sap.com, bringing together hands-on learning, expert guidance, practical resources, and expert-led live sessions that support you, so you can move from planning to action more quickly.
Learn more here(opens in new tab).
Get a front-row seat to testing: learn how Shift Left changes high-stakes releases by surfacing and mitigating risks early.
This holiday season, stability is more than just a wish, it is a strategy. See how proactive monitoring, fueled by AI and Collective Intelligence, breaks data silos to predict disruption, speed root cause analysis, and ensure uninterrupted retail operations.
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!