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IT Service Management

IT Service Management allows you to contact all parties involved in a message. It enables you to run ITIL-compliant processes such as incident and problem management, change and service asset management, knowledge management, financial management, and more.

With our services, we deliver best practices helping you implementing IT Service Management faster, more efficiently, and at lower cost. With our ITSM Activate service it is possible to activate the standard functionality in just a few days.

With SAP Solution Manager 7.2, all functional enhancements for IT Service Management are part of Focused Build for SAP Solution Manager.

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SAP Consulting Services

SAP Consulting Services and functional enhancements for SAP Solution Manager help you to speed up the introduction of IT Service Management for your company.

Learn more about Application Lifecycle Management (ALM) Consulting Services

The implementation service ITSM Activate is designed to make the standard SAP ITSM transaction types ready to use within your SAP Solution Manager 7.2 as quick as possible. This can be ensured by preconfigured ITSM transaction types, authorization roles, business roles and mail notifications. 

The implementation service ITSM Operate consists of ITSM Activate plus ITSM consulting to create specific customer individual ITSM processes. Customer requirements that are not covered by standard ITSM functionality will be collected, validated and implemented via customizing. The result are customer individual and ready-to-use ITSM processes within SAP Solution Manager 7.2.


ITSM Analytics Dashboard is an affordable, easy-to-use solution for running real-time ITSM analytics on SAP Solution Manager 7.2. The dashboard leverages the power of SAP HANA to bring ITSM reporting to a new level. To enable better and faster decision making, predefined KPIs are aggregated on a single page. The solution is specifically designed for large enterprises with high ticket volumes.


Simple IT Request is the single point of entry for all services in SAP Solution Manager. It supports IT organizations and customers of IT services by simplifying and accelerating the overall catalog management. 

Simple IT Request is part of Focused Build for SAP Solution Manager. 

You can find more information about the Simple IT Request Quickstart and other Focused Solutions services in the Focused Solutions section.


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