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SAP SuccessFactors

SAP SuccessFactors HCM Suite is SAP's SaaS human resources solution. It offers a variety of applications from Core HR applications like Employee Central or Employee Central Payroll, as well as Talent Management covering for example the Recruiting and Onboarding. You can integrate SAP SuccessFactors with your on premise system, either via SAP Integration Suite - Cloud Integration, via SAP PI, or file download/upload.

Integration Scenario

For SAP SuccessFactors the following integration scenarios are possible:

The different scenarios contain the following exceptions and point-to-point connections:

Integrating SAP ERP with the SAP SuccessFactors Network mediated via SAP Integration Suite - Cloud Integration: 1, 3, 5, 8
Integrating SAP ERP with the SAP SuccessFactors mediated via SAP Process Integration (Web Service based): 1, 3, 6, 8
Integrating SAP ERP with the SAP SuccessFactors Network mediated via file download/uploade (FTP/SFTP server) : 2, 4, (6), 7, 8

being relevant when monitoring the following SAP ERP replications:

A) Cost Center replication from Employee Central to SAP ERP HCM

B) Organizational Objects replication from Employee Central to SAP ERP HCM

C) Employee Master Data and Organizational Assignments replication from Employee Central to SAP ERP HCM

D) SAP ERP HCM and Employee Central Side-By-Side integration

	Replication Scenario	Scenario Component	Monitored Content	Interface Channel Type	Since SP
1	A, B, C, D	Systems: ABAP on-premise system	Logs written in the ABAP Application Log for the BIB integration	Web Service: Web Service ABAP (STAD) or Web Service ABAP (SOAP) - Number of Appl. Logs metric	7.1 SP05*
1a	A, B, C, D	Systems: ABAP on-premise system	Exceptions in HCM Error Log	Cloud (Success Factors)	7.1 SP14*
2	A	Systems: ABAP on-premise system	IDocs	IDoc (Real-time Monitoring)	7.1 SP12
3	B, C, D	Systems: ABAP on-premise system	Web Services	Web Service: Web Service ABAP (STAD) or Web Service ABAP (SOAP)	7.1 SP05*
4	A	Systems: ABAP on-premise system	ABAP Proxy	Process Integration: Process Integration (PI – ABAP only)	7.1 SP12
5	A, B, C	Cloud Services: SAP Integration Suite - Cloud Integration	Exceptions in integration flows (IFlow) in SAP Integration Suite - Cloud Integration	Cloud: Cloud (SAP Cloud Integration)	7.1 SP12*
6	A, B, C	Systems: SAP PI on-premise system	PI Messages and Channels	Process Integration	7.1 SP12*
7	A	Hosts: on-premise or remote host	File existence, file size for transferred files	File: File (Diagnostics Agent) & File (Remote)	7.1 SP10*
8	A, B, C, D	Cloud Services: SAP SuccessFactors	Exceptions in SAP SuccessFactors	Cloud: Cloud (Success Factors)	7.1 SP14*

*) Monitoring content was extended with later support packages (see monitoring template page for details)

When you set up the exception collection and monitoring you first need to know or identify which Web Service end-points and PI or IFlow messages flows are relevant for your scenario. You can find this information here:

https://help.sap.com/viewer/product/SAP_SUCCESSFACTORS_EMPLOYEE_CENTRAL_INTEGRATION_TO_SAP_BUSINESS_SUITE → Use the Integration Scenario Finder to find the guide for your integration.

Technical Prerequisites

The following technical prerequisites have to be met in order to monitor this scenario:

To create alerts via Web Service Monitoring you need at least SAP Solution Manager 7.1 SP05.
To monitor exceptions from the SAP SuccessFactors Data Replication Monitor or Execution Management you need at least SAP Solution Manager 7.2 SP06.
To collect single exceptions in the SAP HCM Integration Add-On for Employee, Compensation, Recruiting, OnBoarding & Variable Pay you need at least SAP Solution Manager 7.1 SP14.

Available Monitoring Content

The following SuccessFactors scenarios are currently support with SAP Solution Manager public cloud operations:

Employee Central
Talent Management

To monitor the entire SAP SuccessFactors scenario you need to monitor the on premise SAP SuccessFactors integration, the integration solution and the exceptions in the SAP SuccessFactors cloud service.

The integration between SAP SuccessFactors and the on-premise SAP HCM system is usually done using the Business Integration Builder (BIB).

Integration with SFIHCM

Additional to the new integration with BIB there is also an older integration using the SFIHCM add-on which had it's own error log stores in the ABAP system.

If you are using this older integration you need to set up the exception collection for these log stores in Exception Management first.

Monitoring Template: Cloud (Success Factors)

Metric Name	Description	MAI Category	Since SP
Number of exceptions (Data Replication Monitor) Single exceptions (Data Replication Monitor)	Number of exceptions detected in SuccessFactors Data Replication Monitor. Single exceptions detected in SuccessFactors Data Replication Monitor. Exceptions and statistics are retrieved from central Exception Management in SAP Solution Manager. Data Collection is executed in delta mode.	Exceptions	7.2 SP06
Number of exceptions (Integration) Single exceptions (Integration)	Number of exceptions detected in SuccessFactors for Process Type INTEGRATION. Single exceptions detected in SuccessFactors for Process Type INTEGRATION. Exception statistics is retrieved from central Exception Management in SAP Solution Manager. Data Collection is executed in delta mode.	Exceptions	7.1 SP14
Number of exceptions (SF API) Single exceptions (SF API)	Number of exceptions detected in SuccessFactors for Process Type API. Single exceptions detected in SuccessFactors for Process Type API. Exception statistics is retrieved from central Exception Management in SAP Solution Manager. Data Collection is executed in delta mode.	Exceptions	Not yet support by SF Execution Manager
Number of exceptions (Scheduled Jobs) Single exceptions (Scheduled Jobs)	Number of exceptions detected in SuccessFactors for Process Type SCHEDULED_JOBS. Single exceptions detected in SuccessFactors for Process Type SCHEDULED_JOBS. Exception statistics is retrieved from central Exception Management in SAP Solution Manager. Data Collection is executed in delta mode.	Exceptions	7.1 SP14
Number of exceptions (Simple Integration) Single exceptions (Simple Integration)	Number of exceptions detected in SuccessFactors for Process Type SIMPLE_INTEGRATION. Single exceptions detected in SuccessFactors for Process Type SIMPLE_INTEGRATION. Exception statistics is retrieved from central Exception Management in SAP Solution Manager. Data Collection is executed in delta mode.	Exceptions	7.1 SP14
Number of exceptions (Smart Suite) Single exceptions (Smart Suite)	Number of exceptions detected in SuccessFactors for Process Type SMART_SUITE. Single exceptions detected in SuccessFactors for Process Type SMART_SUITE. Exception statistics is retrieved from central Exception Management in SAP Solution Manager. Data Collection is executed in delta mode.	Exceptions	Not yet support by SF Execution Manager
Number of exceptions (Talent Management - Compensation) Single exceptions (Talent Management - Compensation)	Number of exceptions detected in SAP Human Capital Management (Talent Management - Compensation Error Logs). Single exceptions detected in SAP Human Capital Management (Talent Management - Compensation Error Logs). The exceptions are retrieved from HCM via the central Exception Management in SAP Solution Manager. Data Collection is executed in delta mode.	Exceptions	7.1 SP14
Number of exceptions (Talent Management - Employee Data) Single exceptions (Talent Management - Employee Data)	Number of exceptions detected in SAP Human Capital Management (Talent Management - Employee Data Error Logs). Single exceptions detected in SAP Human Capital Management (Talent Management - Employee Data Error Logs). The exceptions are retrieved from HCM via the central Exception Management in SAP Solution Manager. Data Collection is executed in delta mode.	Exceptions	7.1 SP14
Number of exceptions (Talent Management - Onboarding) Single exceptions (Talent Management - Onboarding)	Number of exceptions detected in SAP Human Capital Management (Talent Management - Onboarding Error Logs). Single exceptions detected in SAP Human Capital Management (Talent Management - Onboarding Error Logs). The exceptions are retrieved from HCM via the central Exception Management in SAP Solution Manager. Data Collection is executed in delta mode.	Exceptions	7.1 SP14
Number of exceptions (Talent Management - Recruiting) Single exceptions (Talent Management - Recruiting)	Number of exceptions detected in SAP Human Capital Management (Talent Management - RecruitingError Logs). Single exceptions detected in SAP Human Capital Management (Talent Management - Recruiting Error Logs). The exceptions are retrieved from HCM via the central Exception Management in SAP Solution Manager. Data Collection is executed in delta mode.	Exceptions	7.1 SP14
Number of exceptions (Talent Management - Variable Pay) Single exceptions (Talent Management - Variable Pay)	Number of exceptions detected in SAP Human Capital Management (Talent Management - Variable Pay Error Logs). Single exceptions detected in SAP Human Capital Management (Talent Management - Variable Pay Error Logs). The exceptions are retrieved from HCM via the central Exception Management in SAP Solution Manager. Data Collection is executed in delta mode.	Exceptions	7.1 SP14
Number of exceptions in SuccessFactors BizX (Delta)	Number of exceptions detected in SuccessFactors BizX. Exception statistics is retrieved from central Exception Management in Solution Manager. Data Collection is executed in delta mode. The statistics are based on single exceptions which are send from SuccessFactors BizX via email to Solution Manager Inbox. They are available afterwards in central Exception Management in SAP Solution Manager.	Exceptions	Deprecated
Number of exceptions in SuccessFactors BizX (Last 24h)	Number of exceptions detected in SuccessFactors BizX during the last 24h. Exception statistics is retrieved from central Exception Management in Solution Manager. Data Collection is executed in delta mode. The statistics are based on single exceptions which are send from SuccessFactors BizX via email to Solution Manager Inbox. They are available afterwards in central Exception Management in SAP Solution Manager.	Exceptions	Deprecated

Connect Cloud Service

Preparations in SAP SuccessFactors

Create User in SuccessFactors

The following steps describe how to create a user that can access the Execution Manager to collect exceptions from SuccessFactors.

Enable SFAPI: In order to use the SFAPI, SuccessFactors must enable the API for your company instance. Please contact your SuccessFactors support representative to enable the SFAPI for your instance.
Create a new user for the SFAPI in SuccessFactors.
Assign API Login Permissions: Each user of the API must have API Login Permission. Setting this permission depends on which permission system you are using in your SuccessFactors instance.
- Traditional (aka User-Based) Permission System: Admin Tools → Manage Users → Manage API Login Permission
- Role-Based Permission System: Follow steps below
Role-based Permission System:
1. Access Admin Center → Manage Permission Role
2. Create a new permission role, e.g. SFAPI_EM
3. Make sure the following permissions are assigned to this role:
  - General User Permission:
    - User Login
    - SFAPI User Login
  - Admin Center Permissions
    - Read Execution Manager Events
    - Read Execution Manager Event Payload
  - Manage Integration Tools
    - Allow Admin to Access OData API through Basic Authentication
4. Grant this role to the SFAPI user you created before
Add an exception for this user under Admin Center → Password and Login Policy Settings → Set API Login Exceptions
1. Set the parameter 'Maximum password age(days)' = -1 for the user

For more information refer to SAP note 2161909 - How to enable SFAPI in SuccessFactors

The Cloud Services configuration is now accessible from the SAP Solution Manager Configuration (SOLMAN_SETUP) → Managed Systems Configuration → Tab 'Cloud Services'.

Create Cloud Service:

Select 'Cloud Service Operations' → Create Cloud Service
Select Service Type: 'SAP SuccessFactors' from the drop-down list.
Define Service:
- Company ID: Enter your SAP SuccessFactors Company ID and a description
Define Root URL:
- Enter the Production System API URL for your datacenter. You can find the URL in SAP note 2215682 - Successfactors API URLs for different Data Centers
- You can also adjust the extended service ID (The ID used as SID in LMDB) here.
Confirmation: Check your input values and click 'Finish'

The second step is to create the end-point for the cloud service. For SuccessFactors you can create an HTTP end-point and additionally an SFTP end-point if you have integration using file download.

Create the End-Point:

Select your SAP SuccessFactors cloud service from the list and click 'Configure Cloud Service'
Configure Endpoints: Click the 'Add' button on the 'HTTP Endpoints' tab.
Enter the following information:
- Description: A meaningful description
- User: The user created for SFAPI
- Password: Password of the user
- If necessary add proxy information to connect to SAP SuccessFactors

If you want to also monitor remote file up- and download on the SuccessFactors server you need to additionally create an SFTP end-point. Make sure that an (S)FTP server is running on the remote host.

To create and SFTP endpoint click the 'Add' button on the 'SFTP Endpoint' tab
Enter the following information:
- Description: A meaningful description
- User: SFTP user
- Password: <Password>
- Protocol: SFTP or FTP
- Host: hostname of the remote host (FQDN)
- Port: (S)FTP port of the remote host. The default FTP port is 21, the default SFTP port is 22.
- Timezone: Select the time zone of the remote host

The end-point type Email endpoint is deprecated and shouldn't be used anymore. It is still available to support upgrade compatibility for customers who used it in the past.

Monitoring Configuration

Step 1: Configure Exception Management

For SAP SuccessFactors you have to set up two distinct exception log stores, as described below and depending on your integration solution. To collect exceptions directly in SAP SuccessFactors you have to set up the exception store for the exceptions occurring in SAP SuccessFactors.

If your integration still includes the SAP SuccessFactors Integration add-on SFIHCM, installed in the SAP ABAP on premise system, you need to set up one log store that collects the exceptions occurring in this add-on.

Exceptions in SAP SuccessFactors

In the second exception store you can collect exceptions directly from SAP SuccessFactors.

To access the Exception Management setup please go to transaction SOLMAN_SETUP → Application Operations → Exception Management

In the step 'Define Scope' select the tab 'Cloud Services' and your SAP Success Factors cloud service. If you didn't configure the system before make sure to select 'All Cloud Services' in the view drop-down. Click on 'Configure' or click 'Next' two times. You will enter the step 'Exception Configuration'.
Click 'Add / Configure Log Store'. Select the relevant log store. The following log stores are available for SAP SuccessFactors:
- SF Data Replication Errors
- SF INTEGRATION
- SF API (Currently no meaningful errors are written by the SF Execution Manager)
- SF SCHEDULED_JOB
- SF SIMPLE_INTEGRATION
- SF SMART_SUITE (Currently no meaningful errors are written by the SF Execution Manager)
Select the correct end-point for SAP SuccessFactors if you have more than one.
Select the fields for filtering for your log store. Which fields are available depends on the log store:
- SF Data Replication Errors:
  - replicationContentType: Content Type (e.g. 'Employee Absence Data')
  - replicationTargetSystem: Target System (e.g. SAP HCM system)
  - sourceMessageText: Message Text
- All others:
  - eventDescription: Description of the error event
  - eventName: Name of the event
  - moduleName: Name of SuccessFactors Module
  - processName: The name of the process to be monitored (must be part of the selected log store/process type)
  - userID: The user running the process
Maintain the filter values for the fields in the Filter Definition panel under the log stores table. You can also add, remove or change filter fields and values later on in the area. You can use different operators for your filter value. You can add more than one filter filed combination per log store. To add an additional filter field combination click on the button 'Add Filter' in the 'Configured Log Stores' panel.
You should not set up the monitoring for the exceptions in the Exception Management. If you activate the monitoring here, you will receive an alert (and if set up this way an email) for every single exception in the application log. Instead we will use Interface and Connection Monitoring to monitor the central exceptions store for exceptions.

Exceptions in SAP SuccessFactors Integration Add-On

This section is only relevant for you if you are still using the older integration with the SFIHCM add-on.

If you are using the new integration between SAP SuccessFactors and the on-premise SAP HCM system, that is done using the Business Integration Builder (BIB), you can go the section "Exceptions in SAP SuccessFactors". BIB writes log entries in the ABAP Application Log. The monitoring for this log is set up directly in Interface and Connection Monitoring. The Exception Management setup happens in the background triggered by the Interface and Connection Monitoring application and must not be done manually. Please refer to the Interface and Connection Monitoring setup below for details.

The older SFIHCM add-on write exceptions in the HCM error log. These log entries can be collected with the Exception Management log store for the SAP HCM Integration Add-on. The log store is set up on the SAP ABAP on premise system on which the add-on is installed and you have to first collect these exceptions before you can use them in Interface and Connection Monitoring

To access the Exception Management setup please go to transaction SOLMAN_SETUP → Application Operations → Exception Management

In the step 'Define Scope' select the tab 'Technical Systems' and your SAP ABAP system. Click on 'Configure' or click 'Next' two times. You will enter the step 'Exception Configuration'.
Click 'Add / Configure Log Store' → Standard. Select the relevant log store. The following log stores collect application log errors in the SuccessFactors context:
- HCM Employee Error Log
- HCM Compensation Error Log
- HCM OnBoarding Error Log
- HCM Recruiting Error Log
- HCM Variable Pay Error Log
Select the fields for filtering for your log store. The following filter fields are available:
- MESSAGE_ID: Message Class (e.g. E (Error))
- MESSAGE_NUMBER: Message Number
- MESSAGE_TEXT: Localized Message Text
Maintain the filter values for the fields in the Filter Definition panel under the log stores table. You can also add, remove or change filter fields and values later on in the area. You can use different operators for your filter value. You can add more than one filter filed combination per log store. To add an additional filter field combination click on the button 'Add Filter' in the 'Configured Log Stores' panel.
You should not set up the monitoring for the exceptions in the Exception Management. If you activate the monitoring here, you will receive an alert (and if set up this way an email) for every single exception in the application log. Instead we will use Interface and Connection Monitoring to monitor the central exceptions store for exceptions.

Step 2: Configure Interface and Connection Monitoring

The last step is the configuration of Interface and Connection Monitoring. The Interface and Connection Monitoring setup can be accessed via SAP Solution Manager Configuration (SOLMAN_SETUP). Since the data collection for the exceptions in SAP SuccessFactors is based on the content of the global exceptions store, you can always check the collected exceptions in Exception Management. All filter parameters are part of the collection context of the exceptions.

To access the Integration Monitoring setup please go to SAP Solution Manager Configuration (SOLMAN_SETUP) → Application Operations → Integration Monitoring → Interface and Connections.

Monitoring Template: Web Services ABAP

This monitoring template is used to monitor the performance and for exceptions happening in the Web Service communication between the SAP Success Factors Integration add-on in SAP ABAP and SAP Cloud Integration.

For detailed setup information how to set up this channel type please refer to the configuration of Web Service Channels. You can use the template Web Services ABAP (SOAP) or Web Services ABAP (STAD) for the monitoring. Please note if you use the Web Services ABAP (SOAP) template you must activate the Web Service performance monitoring in the ABAP system as per SAP Note 1639329.

Make sure to use the input help for the field WS name or WS proxy to fill in the filter values.

As additional functionality we also use this template to create alerts for error logs written by the the BIB Integration in the SAP Application Log. To monitor the SAP Application Log, the 'Number of AppLog Errors (WS)' metric should be selected additionally to the desired Web Service metrics.

Which Application Log object and sub-object you need to enter depends on the scenario in in the BIB integration:

Replication Area	Object	Sub-Object
Combined employee master data and organizational assignments replication from Employee Central to SAP ERP HCM	ECPAO_IN	GEN for generic messages EE for employee master data VERBOSE for the Verbose message log
Employee master data replication from Employee Central to SAP ERP HCM	PAOC_SFI_PA	EE for employee master data
Organizational data or organizational objects replication from Employee Central to SAP ERP HCM and S/4 HANA	PAOC_SFI_OM	REPL_REQ_PROCESSING for the log created by the replication REPL_REQ_PROXY for the log created when processing the inbound message
Employee time data replication from Employee Central to SAP ERP HCM	PAOC_SFI_PA	EE_TIME
Replication of employee data from SAP ERP HCM to Employee Central in a Side-by-side scenario (SAP ERP HCM and EC are used both simultaneously)	ECPAO	ECPAO ECPAO_KEYVALUE ECPAO_MANAGER ECPAO_METADATA ECPAO_OM

Monitoring Template: Cloud (Success Factors)

Navigate to the step 'Define Scope'. You can create a new scenario for the SAP Success Factors monitoring or use an existing one. Make sure the on premise system for the SAP Success Factors scenario and the Cloud Service created for SAP Success Factors are part of the Interface and Connection Monitoring scenario. If you use the integration via SAP Integration Suite - Cloud Integration this cloud service should be added as well.

Create the Interface Channel:

Select the scenario and click 'Next'
In step 'Preparation' perform all relevant manual activities and run all automatic activities.
In step 'Configuration' click the 'Add' button.
- Channel Name: Enter a meaning full name (max. 30 characters)
- Type: Select 'Cloud'
- Monitoring Template: Select 'Cloud (Success Factors)'
- Description: Enter a description for the channel
Click Next.
Source type:
- If the source system is the on premise system, please select 'Technical System'
- If the source system is the cloud service please select 'External Service'
Source: Select the on premise system resp. the Cloud Service from the drop-down list
Target Type:
- If the target system is the on premise system, please select 'Technical System'
- If the target system is the cloud service please select 'External Service'
Target: Select the on premise system resp. the Cloud Service from the drop-down list
The measuring point is selected automatically
If more than one client are connected for the on premise system please select the correct client for the monitoring
Click Next.
Click Finish.

Metrics for Talent Management Application

The metrics for Talent Management Applications are collected based on the exception stores for the HCM Error Logs. These exceptions are collected in the SAP HCM system. Hence the exception stores are set up in the SAP HCM system context.

In ICMon these metrics are implicitly collected from the HCM system, even if the measuring point is set to the SF external service. So the data collector will try to get the information from "the other" partner assuming it is the SAP HCM system. To successfully collect these metrics you must create a direct channel between SAP HCM and SF, even if you are using a middleware.

Maintain the Interface:

The interface channel type does not have any configurable parameters.

Select Metrics:

On the tab 'Metrics' select the metrics you want to monitor
Enter Metric Parameters:
- Number of exceptions / Single Exceptions (Data Replication Monitor):
  - Parameter set name: You can enter a name for the parameter set to distinguish it if you have more than one
  - Replication Content Type (CP): Content Type (e.g. 'Employee Absence Data')
  - Replication Target System (CP): Target System (e.g. SAP HCM system)
  - Source Message Text (CP): Message Text
- Number of exceptions / Single Exceptions (Integration), Number of exceptions / Single Exceptions (SF API), Number of exceptions / Single Exceptions (Scheduled Jobs), Number of exceptions / Single Exceptions (Simple Integration), Number of exceptions / Single Exceptions (Smart Suite)
  - Event Description (CP): Description of the error event
  - Event Name (CP): Name of the event
  - Module Name (CP): Name of SuccessFactors Module
  - Process Name (CP): The name of the process to be monitored (must be part of the selected log store/process type)
  - Process Instance Name (CP) (Since SP13): The name of the integration for integrations in Integration Center
  - User ID (CP): The user running the process
- Number of exceptions / Single Exceptions (Talent Management - Compensation), Number of exceptions / Single Exceptions (Talent Management - Onboarding), Number of exceptions / Single Exceptions (Talent Management - Recruiting), Number of exceptions / Single Exceptions (Talent Management - Variable Pay)
  - Message ID (CP): Message Class (e.g. E (Error))
  - Message Number (CP): Message Number
  - Message Text (CP): Localized Message Text
- Number of exceptions / Single Exceptions (Talent Management - Employee Data)
  - Message ID (CP): Message Class (e.g. E (Error))
  - Message Number (CP): Message Number
  - Message Text (CP): Localized Message Text
  - Message origin (CP): SAP HCM System, PI Middleware or SuccessFactors
Save your interface channel by clicking on the 'Save' button.

Attention

If you activate a metric please make sure:

To create at least one Parameter Set
Enter a value or '*' in at least one of the filter parameter marked with (CP) above

The filter parameters marked with (CP) in the list above are used to create an extended context. This means that you can group your results using these parameters. The data collection will then count the exceptions based in these grouping criteria.

For exceptions from the Data Replication Monitor the filter parameter 'Replication Content Type' is the best candidate for basic grouping
For exceptions from SuccessFactors the filter parameter 'Module Name' or 'Process Name' is the best candidate for basic grouping
For exceptions from SAP HCM (Talent Management) the filter parameter 'Message ID' is the best candidate for basic grouping, for Employee Data 'Message origin' would also work well

You can use one or several filter parameters to group. Please keep in mind the more filter parameters you use for the grouping the more fine granular your result set gets. E.g. If you use 'Module Name' and 'Event Name' you would get one entry for each Module and Event combination in your result set.

Filter Values in Interface and Connection Monitoring

Since the data collection is based on the content of the global exceptions store, you can always check the collected exceptions in Exception Management. All filter parameters are part of the collection context of the exceptions. The filters applied in Interface and Connection Monitoring allow you to filter the exceptions collected by the Exception Management further. However if the filters in Exception Management do not collect an exception, it is not available in the central exception store and you will not be able to find it in Interface and Connection Monitoring!

You can maintain attributes as described in the Interface and Connection Monitoring Setup on tab 'Attributes'.

Thresholds and the collection schedule are maintained in the next step of the guided procedure. Once you have maintained all your channels, click 'Next' in the main guided procedure to move to the step 'Activation'.

Maintain Thresholds and Schedule:

Select the Alert for the SAP Ariba Network channel (the alert is the line with the red flash icon next to it)
- On alert level you can maintain notification and incident message creation
- Do not remove the flag for 'Do not Group Individual Occurrences' as this flag ensures that an alert each time new exceptions are found during a data collection interval
Select the Metrics
- Do not change the data collector type or data collector name on the tab 'Data Collection' as the monitor will not work anymore if this is changed.
- Do not change the threshold if it is set to 'Already Rated'.
Click 'Apply and Activate' → <Choose one option> to activate the monitoring

If not active you can also activate the reporting for the channels by checking the box in the column 'Reporting'. This way you can see a history of the number of exceptions that happened and also place the metric on the OCC Dashboard in Focused Insights.