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Business Intelligence Monitoring
In Business Intelligence (BI) scenarios it is critical to ensure that end users retrieve up-to-date information from the BI solution. This requires sufficient performance and availability of all involved components. BI monitoring has the capabilities to ensure that the involved technical systems and components are working as expected. The BI Monitoring application is part of the System and Application Monitoring group in the launchpad of SAP Solution Manager 7.2.
In a typical customer scenario: data from backend systems (SAP ERP) are extracted into data warehouse systems (SAP BW). In the case of SAP BW, this is done via process chains defined in the SAP BW systems. The resulting data is stored within info objects in the SAP BW systems. This data can be viewed by end users via queries or templates which are also defined within the SAP BW systems. In addition, other systems (Business Objects Enterprise / BI Platform Enterprise) can access SAP BW data (directly from info objects or via queries) for producing sophisticated reports. The definition and scheduling of the jobs, process chains, queries and templates is normally directly performed with the help of standard BO or BW tools like the BO Info View / BI launch pad tool or inside the BW transaction RSPC. The main challenge is how to control and monitor BO jobs, BW process chains, queries and templates?
At the minimum, top business critical jobs, process chains, templates and queries should be monitored and an immediate resolution has to be found in case of a problem. In the past, before BI Monitoring, manual monitoring using system local tools had to be performed.
Following are the key questions that arise during monitoring of typical BO BW customer landscape:
- Do the most important BW Process Chains run with good performance and finish successfully?
- Are my BusinessObjects jobs executed as planned and are they running with good performance?
- Do I have a delay somewhere in my Business Warehouse Process Chains processing which hinders right-in-time delivery of business-critical data?
- Do I have a resource bottleneck somewhere in my Business Intelligence solution? Am I automatically informed about it?
- Did the process chain process too many/few records?
- Were too many/few data packages processed in process chains?
- Did the BusinessObjects jobs start or finish on time (start delay and end delay)?
- Are BusinessObjects jobs running outside a definite time window?
- Are BusinessObjects jobs running into a status indicating an error or warning?