BPM Workload data for BPM Workflow Monitoring can be extracted for managed systems with usage type CE as of NW 7.31 SP8. SAP Solution Manager supports this feature as of SAP Solution Manager 7.1 SP9.
You have successfully executed the managed system configuration for your managed system and you have assigned system monitoring template "NetWeaver CE 7.31" in the technical monitoring configuration.
The data is being extracted through the Monitoring & Alerting infrastructure (MAI):
Consider that only one Agent per managed system is collecting such system-wide metrics. When you apply the system monitoring template, the setup application picks an arbitrary Agent and configures the data collector only there.
The following mBeans are invoked with user SM_COLL_<SID> on the managed system:
The data collector class on Agent-side is named com.sap.smd.mai.model.collector.bpmmon.BpmMonCollector.
If no data is displayed in the BPM Workflow Monitoring application, proceed as follows:
If you still are not able to find and to fix the root cause, open a ticket on component SV-SMG-MON-IPO.