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Request for existing cases, user IDs, Portal navigation support and more
Alert Consumer BAdI Interface
The Monitoring and Alerting Infrastructure (MAI) in SAP Solution Manager provides the enhancement spot ALERT_REACTION where you can specify custom alert reactions.
This enhancement spot and the corresponding Business Add-In (BAdI) BADI_ALERT_REACTION are described in the document MAI-Alert-Consumer-BAdI-Interface.zip.
This functionality can be used to trigger additional events in case of an alert like for example:
- Calling an external web service on a 3rd party incident management tool
- Write information to a log file
- Send SNMP trap to third party tool.
A standard implementation of this functionality is available with SAP Solution Manager (see document HOW-TO GUIDE-SNMP-Trap-Adapter.pdf below). - Execute additional OS commands on the SAP Solution Manager.
A standard implementation of this functionality is available with SAP Solution Manager (see document HOW-TO-GUIDE-OS-Command-Adapter.pdf).
Customizing Email Notifications
There is also a BAdI interface which allows you to change the content of an email notification before it is sent. This interface is described in the SAP Note 1747633.