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Request for existing cases, user IDs, Portal navigation support and more
Real User Monitoring: Mapping of Locations to Users
Since SAP Focused Run 2.0 FP01 a static mapping of users to locations is possible. There are five predefined attributes available:
- Country code
- City
- Building code
- Company
- Department
Three attributes can be defined customer specific. With SAP Focused Run 2.0 FP02 this user to location mapping is possible in many views for filtering, like display only request from users with country code CN. In the page Hot Requests (Location) it is possible to group the requests also by a location attribute. For example display all http requests from system ABC grouped by country code.
Starting with FRUN 2.0 FP03 it is possible to use the location dimensions (Country Code, City, Department,...) in OCC dashboards or in the new Generic View.
Data Protection and Privacy: Make sure that the user consent for private data collection includes location mapping consent.