Service Availability Management Data Provider

Objectives

The Service Availability Management data provider in the OCC Dashboard gives you access to different reports and KPIs from the Service Availability Management application.

The following KPIs are available

Availability considering all outages (%)
provides an overview over the calculated monthly availability for recent months based on outages in all stati
Availability considering only confirmed outages (%)
provides an overview over the calculated monthly availability for recent months based on outages in status confirmed
Outages
provides a list of outages for selectable time frames
Availability and SLA
provides an overview over the calculated monthly availability for recent months and compares it to the defined SLA threshold
Availability Time Series
provides a time series showing for each period the percentage or duration where the service was available, had a planned downtime or unplanned outage

Configuration

The configuration of an OCC SAM Dashboard is quite simple and can be summarized in following steps:

Create an OCC Instance with one or more Gadgets

Create a new custom page
1. Select the OCC Dashboard tile in the Advanced Analytics section
2. Select Add Custom Page
3. Enter a name for the custom page and select Apply
4. Optionally choose an Icon for the page
5. Select Save
Configure the Gadgets and select one of the available and supported renderers
1. Select the Open Personalization icon on the top of the gadget
2. Select one supported renderer
  Check the table below for information on which renderers are supported by which Key Figure
Select the correct time range and granularities for each Gadget
Check the below table for information on which time ranges and granularities are supported by which Key Figure
Create one or more queries and select the Service Availability Management data provider
1. Select the + button besides Queries
2. Select Edit Queries
3. Select Data Provider Service Availability Management
Select one of the available Key Figures and filters in the General tab
Check the below table for information on which filters are supported by which Key Figure
Select a fixed list of systems in the General => Systems tab or a dynamic list based on some LMDB attributes using the Selection Scope tab
Select Apply

Different granularities and renderers are supported depending on each Key Figure:

Key Figure	Description	Filters	Supported Granularities and Time Frames	Supported Renderers	Available as of
Availability considering all outages (%)	Provides an overview over the calculated monthly availability for recent months based on all outages		Monthly/ Current and last months	Line chart, Column chart	SAP Focused Run 3.0 SP00
Availability considering confirmed outages only (%)	Provides an overview over the calculated monthly availability for recent months based on confirmed outages		Monthly/ Current and last months	Line chart, Column chart	SAP Focused Run 3.0 FP01
Outages	Provides a list of outages for selectable time frames	Outage status: whether the gadget should show only confirmed, in process, new outages or all of them Outage type: whether the gadget should show planned or unplanned outages	Days, weeks, months	Dynamic table	SAP Focused Run 3.0 FP02
Availability and SLA	Provides an overview over the calculated monthly availability for recent months and compares it to the defined SLA threshold	Outage type: whether the gadget should show planned or unplanned outages Unit: Whether the availability should be shown in percentage or minutes	Monthly/ Current and last months	History table	SAP Focused Run 3.0 FP02
Availability Time Series	Provides a time series showing for each period the percentage or minutes where the service was available, had a planned downtime or unplanned outage	Outage Type Whether the gadget shows data based on confirmed outages only or all outages Unit: Whether the data should be shown in percentage or minutes	Monthly, Daily, weekly granularities are supported and all time frames	Line chart, (stacked) column chart, (stacked) bar chart, pie chart	SAP Focused Run 3.0 FP03

Data Source

All the KPIs displayed in the OCC dashboard ("Availability considering confirmed/all outages", "Outages", "Availability and SLA") are retrieved from the Service Availability Management application.

The application can be accessed using the "Service Availability Management" Tile in the "Advanced Application Management" group of the FRUN Launchpad.

In order to validate the key figures, the following sections/filters should be checked for each KPI.

Availability Considering Only Confirmed Outages (%)

In the Service Availability Overview, the default displayed values are related to the monthly values of the Availability considering only confirmed outages.

Availability Considering All Outages (%)

To display the data related to the following key figure, we need to apply All value in the filter Availability settings and click on Apply button as shown in the below screen shot.

Outages

Select the outages icon from the list. The information of outages related to the selected systems is displayed.

The outages key figure supports only the Dynamic Table renderer.

If a different renderer is used when using this KPI a message will be displayed "Renderer not supported with the current KPI" and more details on the Message Log, "Selected KPI Outages in query $$$ is displayed only with the DYNAMIC_TABLE renderer").

Availability and SLA

In the Service Availability Overview, select the wanted system and enter on its detail view and check the maintained target values.

Availability Time Series

The availability time series KPI calculates time series based on the outages listed in Service Availability Management outage screen. Days or hours without outage are reported as 100 % available.

Example: A system had

an outage from 4 am to 4:30 am
a planned downtime from 06:45 to 09:30 am

With Hourly Granularity and Unit % the KPI would return the following data:

Please note:

The KPI Availability Time Series does not display and does not take into account agreed service times and Contractual Maintenance Patterns. It calculates the availability based on unplanned and planned outages only. The availability numbers returned by this KPI are therefore not 1:1 comparable to the monthly or weekly availability shown in Service Availability Management or shown by the other KPIs.