Alert Management

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Alert Management

This application is the central access point to handle alerts in SAP Focused Run. It allows efficient alert handling based on consolidation of single alerts to alert aggregates.

In alert management alerts from modelled use-cases (system and database monitoring) and un-modelled use-cases (Integration & Exception Monitoring, Real User Monitoring, Exception Management) are handled in a single point of truth. Beside alert created by SAP Focused Run applications also alerts from third-party applications can be fed into alert management.

How to open Alert Management?

1. Open the Launchpad.

2. Select Alert & Notification Management.

3. Select the Alert Management tile.

The number on the tile indicates the total number of Open Alerts.

Features

When you open the application, you can see that it comprises of multiple pages. You can open each page by selecting the respective icon from the left panel of the screen:

The alerts sent by the different monitoring applications to Alert Inbox can be correlated into alert clusters in Alert Inbox to reduce the manual effort for alert processing.
On the Overview page, you can view multiple graphical reports on the open alerts that also act as visual filters. The reports are displayed based on the selected scope.
On the Open Alerts List page, you can do the following:
- Perform actions like confirm, postpone, assign processor, or assign classification to a single as well as multiple alerts.
- View the alert details. Single alert details display information like rating, metric, documentation, and action log.
- Perform actions such as adding comment, sending notification, or displaying MO details for a selected alert.
- Display the changes in ratings of all alert groups.
- Display the metric details, metric documentation and allows navigation to trouble shooting guides.
- Open the report of an alert reaction procedure that has been executed for this alert. Open the alert reaction procedure and process it further. Search for additional alert reaction procedures and execute them either manually or automatically for the selected alert.
- Display SAP and custom description of the alerts.
- Display the logs on an alert like processor change and postponement.
On the Search Alerts page, all the alerts are displayed. You can filter the alert list by Category, Name, or Duration. You can also download the alert list in a CSV file. You can select the alert details that you would like to view such as Priority, Status, and Processor from the Alert Search Column Visibility Option.
On the Alert Reporting page, you can view the open and confirmed alerts. The alerts are displayed based on the dimensions and KPI settings that you have selected in Scope Selector for Reporting. You can also apply different filters in the Filter section of Scope Selector for Reporting, based on which the reporting data are displayed.
You can also define own alert reaction procedures and assign them to alerts.

Release Notes

SAP Focused Run 2.0 SP00

Configuration
- You can maintain application specific configuration from the monitoring UI.
- Classification: You can create, edit, and delete different types of classification. Note that classification can be created only with allowed namespace, z* and y*.
- The default classifications shipped by SAP cannot be deleted.
- Categorization: You can create, edit, and delete different types of categorization. Note that categorization can be created only with allowed namespace, z* and y*.
- The default categorizations shipped by SAP cannot be deleted.
- Default Notification: You can assign notification variants created in Alert Consumer Variant Configuration to the monitoring use cases.
- Default Outbound Integration: You can assign existing outbound integration variants created in Alert Consumer Variant Configuration to the monitoring use cases.
Filter options
On the Open Alert List page, you can filter alerts based on Categorization and Classification.
Processor
For open alerts, you have the option to assign processor or to remove the assigned processor.
Recipient Information
In the Action Logs of an alert, you can view the recipient information.
Default views in Alert Reporting page
On the Alert Reporting page, four views are added. You can view reporting of alerts based on Alerts created by Monitoring Objects (MO) Types, Open Alerts by MO Types and Categories, Top 10 Alerts (Open and Confirmed) affecting most MOs, and Top 15 MOs with most Alerts. The default time frame is "7 days" for which the data are displayed. You have the option to create your own custom page and create your own report by adding preferred dimensions and KPIs in Scope Selector for Reporting.
Columns
On the Open Alert List and Alert Search page, new columns are added to the table. The new columns are Alert Categorization, Alert Classification, Current Workmode, Workmode Start Time and Workmode End Time.

SAP Focused Run 2.0 FP01

Excel export for alert list table in Alert Inbox
Allow cancellation of postponed alerts
Allow bi-directional sync of incident number and incident status with alert inbox and show these information in Alert Inbox
Allow automatic alert confirmation on green measurement for all alert providers
Use new configuration possibilities introduced in 2.0 SP0 for notification and outbound integration for Technical System Monitoring and Self-Monitoring alerts
Enhanced search capabilities in alerts list by using fuzzy search logic

SAP Focused Run 2.0 FP02

New Feature: Alert Correlation
- Reduce manual work by grouping together all alerts showing different symptoms of the same issue
- Alert clusters can be handled in Alert Inbox directly without the need to handle each contributing alert separately
- Through adoption in outbound integration, the number of tickets created from Focused Run alerts can be reduced by creating one incident per alert cluster instead of one incident per single alert
New standard outbound integration to create incidents in SAP Solution Manager for alerts

Further Information

For more information see the respective blog entry (please be aware some tiles have been renamed starting with SAP Focused Run 4.0 SP00): https://blogs.sap.com/2019/01/01/focused-run-advanced-event-alert-management-aem-part-1/