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Operations Automation for Alert Management
Operations Automation for Alert Management allows to define and automate alert reaction flows using the guided procedure framework. They help to reduce the time from detection to correction via
- Automated problem context collection
- Problem context collection activities are triggered automatically as soon as an alert was raised. The results will be available in alert inbox/ alert details as soon as alert processor starts processing the alert.
- Manual system login or OS level login can be avoided or at least minimized
- Standardization of alert resolution process and user guidance
- Remote read-only access and download of relevant log and trace files
Alert Reaction procedures consist of problem context collection activities and manual activities that guide you through the resolution of the alert.
The problem context collection activities can be triggered automatically as soon as the alert was raised. They collect information like alert status, system and database status details. You can easily add custom operations that check for example database connectivity, the availability of certain processes on OS level or execute SQL statements for analysis. The results of the problem context collection are available in a result report directly accessible from the related alert in alert inbox.
The manual activities guide you through the analysis and resolution of the problem. For example, they provide a navigation link to the file system browser that allows to analyze the relevant log and trace files of the managed system without OS level access.
Alert Reaction procedures can be defined for
- System Monitoring alerts
- Configuration & Security Analytics alerts
- Integration & Cloud Monitoring alerts