Cloud Service Availability Events

Cloud Service Availability Events in SAP Focused Run

SAP for Me offers a customizable dashboard view of the status of your SAP Cloud services. The dashboard provides real-time information on unplanned events (service disruptions, degradations) and scheduled maintenance and upgrade events occurring with your products. SAP Cloud ALM provides with Business Service Management a possibility to maintain additionally customer specific  events for cloud services. Starting with release 4.0 FP02, SAP Focused Run can automatically receive and consume these events from SAP for Me and from Business Service Management. This provides the following advantages:

  • You can inform yourself about completed or upcoming maintenance events for SAP-managed cloud services in IT Calendar
  • Automated alert suppression during maintenance events for cloud services scheduled by SAP
  • SAP Focused Run can automatically generate alerts if SAP reports Disruption or Degradation events of SAP -managed cloud services.
  • Maintenance and disruption events reported by SAP can be included automatically into Service Availability Management

Details
SAP Focused Run receives new and updated status events from SAP for Me or from Business Service Management in near real time. It processes the events as below:
  • Maintenance events are displayed as planned downtimes in IT Calendar. Alert suppression is enabled during maintenance events.
  • Disruption and Degradation Events are displayed as alerts in Alert Management.
  • If you have created a service availability definition for the relevant cloud services then they will be also transferred to Service Availability Management:
    • Completed Maintenance events are shown as planned outage
    • Closed disruption alerts are shown as unplanned outage

IT Calendar, Alert Details and Service Availability Management show additional event details for events from SAP for ME or SAP Cloud ALM.

The  new tab "SAP Cloud ALM Event Details" shows details about the origin of the events and provides a jump-in link to the SAP Cloud ALM Event Calendar as well as an action log that shows the change history of the event. SAP Focused Run does not allow  to edit these events as they were created by SAP or in SAP Cloud ALM.

Supported Cloud Services

SAP Focused Run can receive events for the cloud service types that are supported by Cloud Service Management .

Prerequisites & Configuration

Prerequisites

  • You have enabled the SAP Focused Run Reverse Proxy in SAP Cloud ALM
  • You have enabled Landscape Synchronization from SAP Cloud ALM to SAP Focused Run
  • Ensure that the technical user has all required roles including :
    • SAP_FRN_APP_SAM_ALL                                      
    • SAP_FRN_APP_MOAL_ALL  
    • SAP_FRN_APP_WMM_ALL         

as described under Enable SAP Focused Run Reverse Proxy in SAP Cloud ALM.

 

Configuration

  • Open SAP Cloud ALM Launchpad 
  • Select Business Service Management
  • Select configuration (chain wheel icon on top right)
  • Expand SAP Focused Run system configuration
  • Select your SAP Focused Run system 
  • Toggle the switch on