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Request for existing cases, user IDs, Portal navigation support and more
Transition to SAP Cloud ALM for Operations and SAP Focused Run
Add SAP Focused Run, if system management is required (e.g. advanced needs to operate hybrid landscapes, significant size and variety of on-premise systems, and/or service provider business).
SAP recommends to run one scenario exclusively on one ALM platform (e.g. system monitoring in SAP Focused Run and integration monitoring in SAP Cloud ALM).