Currently, the following monitoring application is supported for SAP Complaint Handling:

Integration & Exception Monitoring

Prerequisites

  • You have a subscription for SAP Complaint Handling.
  • The SAP Complaint Handling tenant has already been imported into SAP Cloud ALM and is available in Landscape Management.

Setup steps in SAP Cloud ALM

The integration between SAP Cloud ALM and SAP Cloud services like SAP Complaint Handling is orchestrated by SAP-Managed Connectivity. This uses our OpenTelemetry-based data collection infrastructure to report monitoring data to SAP Cloud ALM. To activate the data collection, you must only activate the monitoring in the SAP Cloud ALM app. It is mandatory, that you give consent for the data exchange by activating monitoring in the respective monitoring application:

Activate the Monitoring Data Collection for Integration Monitoring