-
Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Joule is an AI solution providing contextual insights, task guidance, and consolidated process information through a conversational interface on desktop and mobile. It supports custom agent development and integrations while maintaining access controls, data governance, and compliance. By capturing conversation history, analytics, and feedback natively, Joule reduces operational friction, improves cross-team collaboration, and enables measurable, scalable AI adoption across the enterprise. It is the foundation for the agents below.
For more infomation check the respective community blog on Joule with SAP Cloud ALM available to all SAP Cloud ALM customers.
The ALM Alert Resolution Agent is a Joule agent embedded directly in SAP Cloud ALM that eliminates the manual, multi-tab process of alert triage by combining the alert context with SAP Help documentation, KBAs, and Notes to deliver a structured situation summary and an ordered, transaction-level resolution plan on demand.
Watch the video to see the ALM Alert Resolution Agent in action. From raw alert to structured triage summary and step-by-step resolution plan in seconds.
For more information check the respective community blog on Stop Hunting Through KBAs. Start Resolving Alerts. Introducing the ALM Alert Resolution Agent.
The Joule Dashboard Generation Agent for SAP Cloud ALM lets operations teams create and modify monitoring dashboard cards through natural language prompts eliminating the need for manual configuration, multi-step forms, and trial-and-error filter testing. It automatically handles metric discovery, configuration, and card creation, and is context-aware enough to suggest available metrics based on the user's current system scope.
This video demonstrates how to use the agent directly within the Monitoring Dashboards app to create dashboard cards, reducing complex setup to a single sentence.
For more information check the respective community blog on Creating Monitoring Dashboards with Joule.