Synthetic User Monitoring - Infrastructure

How to Configure the SUM Infrastructure

You configure the Synthetic User Monitoring (SUM) infrastructure by performing the tasks described in the Focused Run Master Guide.

In the Master Guide, the Important tasks for SUM are:

  • Configuration of Focused Run Application Foundation
  • Business Scenarios of Focused Run – Advanced User Monitoring

Then, the housekeeping engine and the alerting engine are automatically configured the first time a user accesses the SUM Configuration (i.e. the configuration section in the SUM Monitoring application).

SUM Configuration - Infrastructure Section

The SUM Infrastructure settings can verified via the Infrastructure section of the SUM Configuration. It is divided in 3 sub-sections:

  • Services
  • Housekeeping Engine
  • Alerting Engine

Services

Indicates the status of the main SUM services:

  • Gateway Service: for the communication between the SUM Monitoring UIs and the SUM Backend (Focused Run server) - for the Monitoring data (metrics and model)
  • Data Push Service: to push the Scenarios execution metrics from the Locations to the SUM Backend (Focused Run server)
  • Data Pull Service: for the communication between the SUM Monitoring UIs and the SUM Backend (Focused Run server) - for the Configuration data.


Housekeeping Engine

Indicates the status and the settings of the SUM housekeeping engine.

The SUM housekeeping settings determine the lifetime of the SUM metrics.

When a metric is older than the configured lifetime (by default 60 days), the next housekeeping engine execution will delete it.

The housekeeping engine runs once per day (by default at 00:00 UTC).
Note that in the configuration, the times are indicated in the Local timezone.

Alerting Engine

Indicates the status and the settings of the SUM Alerting engine.


The SUM Alerting engine settings determine how often the engine will be executed (by default every 5 minutes)

During its execution, the SUM Alerting engine evaluates all the SUM Alert definitions against the SUM metrics and emit the needed alerts.

How to Change the SUM Housekeeping Engine Settings

The SUM Housekeeping settings can be changed in the SUM Configuration, in the Infrastructure section.

As the SUM Housekeeping settings are global to the SUM platform (cross customer network), they requires special authorizations to be changed.

1 In the SUM Monitoring application, open the SUM Configuration ( icon at the top right-hand side)

2 Expand the Infrastructure section
This displays the current SUM Infrastructure settings

3 Click the  icon (at the top of the Infrastructure section) to open the configuration panel
(only accessible if the user has the required authorizations)

4 In the General section of the Infrastructure configuration panel, the Housekeeping Engine sub-section gives the possibility to:

a. Change the SUM Data lifetime (expressed in number of days)

b. Change the Housekeeping execution start time (to be indicated in local time)

c. Activate/Deactivate the Housekeeping execution (via the [Scheduler] button located at on the left-hand side of the sub-section header).

5 Do not forget to save the changes (Activate/Deactivate re immediate and do not require a Save).

 

Advanced Actions

The SUM Self-Monitoring application can provide some more information about:

  • The Partitioning: the data partition involved in the SUM Housekeeping.
  • The Job Scheduler: the SUM related jobs - including the SUM Housekeeping job.

How to Change the SUM Alerting Engine Settings

The SUM Alerting Engine settings can be changed in the SUM Configuration, in the Infrastructure section.

As the SUM Alerting Engine settings are global to the SUM platform (cross customer network), they requires special authorizations to be changed.
1
In the SUM Monitoring application, open the SUM Configuration ( icon at the top right-hand side)

2 Expand the Infrastructure section
This displays the current SUM Infrastructure settings

3 Click the  icon (at the top of the Infrastructure section) to open the configuration panel
(only accessible if the user has the required authorizations)

In the General section of the Infrastructure configuration panel, the Alerting Engine sub-section gives the possibility to:

a. Change the engine execution frequency

b. Activate/Deactivate the Alerting Engine execution (via the [Scheduler] button located at on the left-hand side of the sub-section header)

5 Do not forget to save the changes.(Activate/Deactivate are immediate and do not require a Save)

 

Advanced Actions

The SUM Self-Monitoring application provides the possibility to execute dry-runs of the Alerting Engine using the real monitoring metrics.