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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Value-Centered Support: Beyond the Mechanics of Response, Toward a Results-Driven Mindset
What do customers actually care about: closed tickets or business outcomes?
In this article, Stefan Steinle challenges the traditional support model built around speed, efficiency, and ticket resolution. The argument is simple but powerful: support should not just solve issues — it should help customers realize value.
From finance and supply chain operations to complex go-live scenarios, the piece highlights why end-to-end orchestration, shared accountability, and outcome-driven thinking are becoming critical in enterprise support.
Read the article to learn more about why outcome-driven support is becoming a defining factor in customer value delivery.
Joule in SAP for Me marks a major milestone in SAP's journey to deliver a simpler, smarter, and more intuitive experience. It's more than a feature release — it is a transformation in how customers interact with SAP for Me. By leveraging conversational and agentic AI, Joule introduces a new way of working — one that prioritizes ease, speed, and personalization.
Read the SAP Community blog and learn more: Celebrating the Successful Launch of Joule in S... - SAP Community(opens in new tab)
Join the SAP Enterprise Support Advisory Council (ESAC) for hands-on support for your ongoing projects, early access to new services, and influence on future offerings.
As part of our continued support, two new workstreams are now available to guide customers through the SAP Activate methodology for SAP Transportation Management and SAP Extended Warehouse Management (supply chain management). In addition, five workstreams remain open to new customers: focusing on security optimization for SAP S/4HANA Cloud Public Edition, enabling successful migration of integration scenarios to SAP Integration Suite, and ensuring deployment readiness for business transformation management solutions.
A new SAP for Me feature brings value map knowledge base resources together in one place, delivering personalized learning recommendations based on your purchased products.
Start exploring: https://community.sap.com/t5/enterprise-resource-planning-blog-posts-by-sap/get-the-sap-enterprise-support-guidance-you-need-in-sap-for-me/ba-p/14365212
Catch the replay of our March 25 session to discover what's new in SAP Enterprise Support and how you can unlock even more value from your SAP investments.
In this session, we covered:
🔁 Watch the replay: https://www.youtube.com/live/0NGnUKUL6Z4
Take a quick, interactive tour to discover what's new in your upcoming release and understand what's changing before you upgrade.
👉 Start the guided walkthrough(opens in new tab)
Help shape the future of SAP products
Join the new SAP User Research Panel to participate in brief research studies and help improve SAP products and solutions. After registering, you will receive an invitation when a study matches your profile. Each study typically takes 30–60 minutes and can be completed remotely through usability tests, surveys, or interviews.
Preparing to deploy SAP Datasphere as part of SAP Business Data Cloud? 🚀 The Continuous Quality Check (CQC) for Deployment Readiness, available with SAP Enterprise Support, helps uncover configuration issues early and keeps your setup aligned with SAP best practices before go-live.
See How To Request:
Learn more: Ensuring a Smooth SAP Datasphere Deployment: The V... - SAP Community
Watch this webinar to see how the SAP Services and Support portfolio is evolving to deliver a simpler, more powerful customer experience.
Watch now: https://bit.ly/3Nvq7AE
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!