Services Tab

The Services & Support(opens in new tab) dashboard's Services tab helps you with viewing your booked Services to monitor their milestones and status. Services are listed for Enterprise Support, Preferred Success, and Premium Engagement. It also provides a centralized view to review pre-packaged services, request service delivery, and track delivery progress.
 


Procedure

From the sidebar, select Services & Support → Services tab. It has the following cards:
 

Services Overview List Card

Table functions:

  • Sort the list of Services by any attribute by clicking the  icon in the column header.
  • Apply your required toolbar functions such as
    • Search
    • Filter by Sub-Solution Area
    • Group by
      • Line of Service
      • Engagement
      • Project
      • Service Type & ID
      • Service
      • Status
      • Sub-Solution Area
      • Requested Delivery Date
      • Confirmed Delivery Date
      • Go-live Date
    • Excel Export

Table content:

  • Line of Service – Enterprise Support, Preferred Success, or Premium Engagement.
  • Engagement – Engagement description and ID
  • Project – Project Description & ID
  • Service Type & ID – Service Request or Service Order with the ID.
  • Service – Service description.
  • Status – The services pass through different statuses:
    Planned, Proposed, Delivery preparation, Delivery confirmed, Delivered, and Cancelled.
  • Sub-Solution Area
  • Sessions – Number of Sessions that belong to the Service. Clicking the number link opens a popover with Delivery Date and Status per Session.
  • Requested Delivery Date
  • Confirmed Delivery Date
  • Go-Live Date
     

Pre-Packaged Services Card

  • Review Entitlements: See the Pre-Packaged Services available to your company.
  • Request Delivery: Initiate delivery of any available Pre-Packaged Service
  • Track Delivery: Get an overview of the service delivery status

Table functions:

  • Sort the list of Services by any attribute by clicking the corresponding column header icon
  • Use any of the following toolbar functions:
    • Search
    • Filter and Group by 
      • Contract ID
      • Service Name
      • Delivery Status
      • Delivery Start Date
      • Last Call-off Date
    •  Excel Export

Table content:

  • Contract ID
  • Service Name
  • Delivery Status - Not Started, To be Dispatched, Delivery Requested, Delivery in Progress, Delivery Completed
  • Delivery Start Date
  • Additional Notes
  • Last Call-off Date
  • Request Delivery  - Initiate service delivery by filling in the Requested Delivery Date and, optionally, Additional Notes. An SAP representative will contact you promptly.