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1. Call the CQC Service Order Overview screen directly – CQC Service Booking. 
2. Follow the SAP for Me path: Services & Support → Services tab → Quick Access – Service Offerings (Book your Continuous Quality Check (CQC Service).

You can create, view, edit, and cancel Service Orders for the services you’re entitled to — directly, without needing to open a case for every routine request.

Try selecting a different Sub-Solution Area or confirm you’ve chosen the correct customer. If the service you need is still unavailable and the request is critical, please create a case and we’ll help you proceed.

First, check for the most common blockers:

• A required field (e.g., Description, Contact Person, Requested Delivery Date) is empty or invalid.
• The Requested Delivery Date or Go-Live Date is in the past — dates must be in the future.

If the error persists and you cannot submit, please create a case so we can investigate and, if needed, book the service on your behalf.

Only tenants with a valid Maintenance Frame are available for selection. Non-productive tenants are also excluded from certain services (for example, CQC Go-Live Support cannot be delivered on non-prod tenants).

If the tenant you need is missing and the service is required, please create a case and we’ll assist you.

Only S-Users with a valid email address linked to the account contact can be selected. If the person you need isn’t appearing on the list, please check the following:

1. Confirm the S-User belongs to the customer you’ve selected – contacts are filtered by the customer account associated with your Service Order. 
2. Verify the contact’s profile is complete, including a valid email address linked to the account. 

If the S-User is correctly set up and the contact person still doesn’t appear, please create a case so we can investigate and assist you.

No. Dates must be in the future. If you saved a service order and the date has since passed, you’ll see an error when submitting and the Submit button will be disabled until the date is updated.

Once a Service Order has been submitted, dates cannot be edited directly. Please create a case with the Service Order ID and the new Requested Delivery Date or Go-Live Date, and our team will update it on the SAP side. The change will then be reflected automatically.

Save stores your service order in New status and issues a Service Order ID. It is not yet sent for processing – you can come back and edit it later.

Submit sends the serviceorder to the backend for processing. Once submitted, the status changes to Delivery Preparation.

No. Service Orders in New status are not processed until you press Submit. Please make sure to submit when you’re ready.

Open the service order from the Overview screen (must be in New status), click Edit, update the required fields, and press Submit.

Note:  Editing is not possible after being submitted or in the Delivery Confirmed status. If a change is essential, please create a case.

1. Open the service order from the Overview screen (must be in "New" status).
2. Click Cancel Service Order. 
3. Click Confirm. 

Your service order is marked as Cancelled. 

Note:  Cancellation is not possible in Delivery Confirmed status. If cancellation is still needed, please create a case.

Use the Search bar at the top of the Overview. You can search by Service Order ID, Description, or Tenant ID –  results filter dynamically as you type.

Click Show Service Result on the delivered row. A details box opens with links to the Service Message, PDF, and related documents.

• New – service order saved but not yet submitted. 
• Delivery Preparation – service order submitted, being prepared for delivery.
• Delivery Confirmed – delivery in progress. 
• Delivered – service completed. 
• Cancelled – service order cancelled. 

Please create a case, please verify the component area is SV-ES-SAC.