Knowledge Search Tab

The Knowledge Search(opens in new tab) tab lets you find results from a variety of SAP web resources, for instance SAP Notes and KBAs, documentation from the SAP Help Portal, or blogs and questions & answers from the SAP Community.


Procedure

From the sidebar, select Services & Support → Knowledge Search tab. 

Combining Search Terms

By default, your search terms will be combined using AND as the default boolean operator.

Example: form template will return results that contain both words, 'form' as well as 'template'.

This logic can be enhanced by using special words, symbols, or wildcards:

  • "form template"
    returns results that contain exactly the phrase between the quotation marks.
  • form*
    returns results that contain at least one word starting with 'form', including those that contain the word 'form' itself.
  • form OR template
    returns results that contain at least one of the two words 'form' and 'template'.
  • form NOT template
    returns results that contain the word 'form', but not 'template'.
    Alternatively, use form -template (make sure that there is no space between the - symbol and your search term).
  • f?rm
    returns results that contain any of the words 'farm' or 'firm' or 'form'.

Filtering the Results List

There are a variety of filter criteria that let you narrow the list of results down to the most relevant ones.

Filter by Repository

Using the tab strip below the search field, you can switch between the repositories

Repository-Specific Filters

Once you have filtered by repository, you can narrow the result list further by using the filters in the Filter By pane.

  • Depending on the repository, different criteria are offered, for instance Component, Product, Language, or Date. Filter options (like English or German for the Language filter) are sorted by the number of results that match this criteria.
  • Click the Show More link if not all options are shown
  • Select the check box to the left of a filter option to apply that filter.
  • To remove the filter criterion, deselect the check box. Alternatively, of if you want to remove multiple filter criteria, select the Clear link.