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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
SAP will adjust maintenance fees for SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises based on the local Consumer Price Index (CPI), effective January 1, 2027. The increase will not exceed 5.0% and does not affect list prices. Affected customers and partners will be notified per their contractual terms.
AI adoption often stalls after launch.
SAP's updated Services and Support portfolio helps you turn AI investment into measurable results — with expanded Success Plans, AI-powered support like Joule for SAP for Me, and clear pathways for every stage of your journey.
Explore what's new and see how it applies to you. Read the article(opens in new tab).
Migrating 123,000 employees to a new HCM platform isn't just a technology project — it's one of the most complex workforce transformations an organization can take on.
At SAP Connect (October 5–7, Las Vegas), hear directly from Lockheed Martin on how they did it: navigating that complexity in close collaboration with SAP's Global Customer Support and Deloitte, and what it really takes to get large-scale HCM transformation right.
If you're planning — or already mid-way through — your own SuccessFactors journey, this is a session built on real, practical lessons from the field.
📍 Join us at SAP Connect: How Lockheed Martin transformed HR for 123,000 users" (HCM1744)(opens in new tab)
SAP Sapphire 2026 introduced the Autonomous Enterprise. Now it's reaching customers directly — through Joule in SAP for Me.
Corinne Reisert breaks down what this means in practice.
🎧 Listen to the full SAP Change Makers podcast episode with Corinne(opens in new tab)
When market shifts demand process overhauls, you can't fall behind. When AI breakthroughs unlock new levels of productivity, you must be ready to seize them safely and at scale. And when customers, competitors, or compliance throw curveballs, you need the agility to respond fast.
These are the real-world challenges that keep IT and business teams up at night. But with SAP and partner ecosystem, you don't have to face these challenges alone.
That's why we're excited for SAP Connect from October 5–7 in Las Vegas! SAP experts will be onsite—ready to provide guidance wherever you might need it.
This is your chance to talk directly with the people who know your solution inside and out as you discuss your cloud migrations, AI activation, solution rollout, user adoption, and change management.
Don't wait. Walk up. Ask the hard question. Leave with a plan.
Explore all our SAP Services and Support related pre-conference sessions, breakouts, and booth presence in one convenient place. Look for Services &
Support in the session catalog(opens in new tab)
See you there!
Embarking on your journey to SAP S/4HANA Cloud Private Edition requires the right tools to optimize the discovery phase.
Learn how to leverage them effectively in our e-learning course.
Join a CIC webcast to discover everything you need to know about Joule in SAP for Me!
Learn how this innovative AI solution is transforming support—making it faster, smarter, and more intuitive.
Register now to get all the insights first-hand(opens in new tab)
Join our live YouTube session on September 9 at 2:00 PM CEST to catch up on the latest SAP Enterprise Support updates for SAP Fieldglass, SAP Ariba, and SAP Business Network.
We will cover new continuous quality check services, plus the value packages and webcasts designed to help you build skills and move forward with confidence.
Join Live or Watch the Replay(opens in new tab)
Are you about to start with SAP S/4HANA Finance? Then don't miss our interactive virtual Meet-the-Expert live session that helps you get on board.
Register through this blog post(opens in new tab).
Understand where you are on your sustainability journey with a personalized readiness assessment from the continuous quality check (CQC) for transformation assessment for sustainability.
Get tailored recommendations to identify relevant SAP sustainability solutions and opportunities for improvement.
Learn more and enroll(opens in new tab).
SAP Sapphire 2026 introduced the Autonomous Enterprise. AI agents. 50+ Joule assistants. Support that prevents issues before they happen. So what does this mean in practice for SAP Product Support?
🎧 Listen to the full SAP Change Makers podcast episode with Uwe and Bernhard.(opens in new tab)
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!