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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
SAP will adjust maintenance fees for SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises based on the local Consumer Price Index (CPI), effective January 1, 2027. The increase will not exceed 5.0% and does not affect list prices. Affected customers and partners will be notified per their contractual terms.
When a major storm threatens, utility providers can't afford downtime — their SAP-powered call centers are the backbone of emergency response. SAP's Mission Control Center (SAP MCC) now uses AI-powered weather monitoring to proactively identify threats 3–5 days in advance, run proactive health checks, and activate dedicated coverage before a single ticket is raised.
Read how SAP MCC's AI-powered monitoring works: SAP Community blog link(opens in new tab)
Alphabet needed a scalable, AI-ready foundation to support Google Cloud's global growth. Through RISE with SAP, Google Cloud migrated its entire enterprise-wide SAP footprint — streamlining operations, enabling a clean core, and unlocking AI readiness.
A compelling proof point for what is possible when SAP and cloud come together at scale.
Read the full customer quote from Google's VP & CIO(opens in new tab)
Included in every SAP cloud solution and built around SAP Enterprise Support, the Foundational Success Plan delivers value from day one.
Join this webinar to explore its AI-enabled capabilities — onboarding, self-services, guided transformation, and mission-critical support — and how they drive business continuity and adoption.
Register now to secure your seat (opens in new tab)
Planning a move from SAP BW to SAP Business Data Cloud?
SAP's refreshed 3-day Expert-guided Implementation workshop walks your team through modern data architectures, practical transition paths from SAP BW, SAP BW/4HANA, BW on HANA, and PCE, and real-world migration strategies — led by SAP experts, S User ID required.
Continuous quality checks (CQC) are remote services included with your SAP Business Network subscription.
Use the CQC for deployment readiness before go-live to confirm your system is production-ready, or CQC for solution optimization to check your live system's health. Both deliver a report with findings and a prioritized action plan.
Request your CQC today(opens in new tab)
If you run SAP Integrated Business Planning (SAP IBP), we have expanded the continuous quality check (CQC) portfolio, now covering three stages at no extra cost: Transformation Assessment (pre-implementation), Deployment Readiness (pre-go-live), and Solution Optimization (post-go-live).
All remote, all included with the Foundational Success Plan.
See what's available and request your CQC(opens in new tab)
Join the new SAP User Research Panel to participate in brief research studies and help improve SAP products and solutions. After registering, you will receive an invitation when a study matches your profile. Each study typically takes 30–60 minutes and can be completed remotely through usability tests, surveys, or interviews.
Join this webinar for a clear look at SAP's Services and Support portfolio — featuring a non-overlapping offering of success plans, application management, professional services, and development services.
Discover the autonomous enterprise vision and, through real use cases and success stories, learn how success plans help you move toward it.
Register now to secure your seat(opens in new tab)
Booking Continuous Quality Check services just got easier.
A new self-service capability in SAP for Me lets public cloud customers discover eligible services, complete guided bookings, save drafts, and track requests in one place. Automatic order creation speeds up delivery, and a digital questionnaire replaces the Word and Excel-based process.
Read the full details on our blog(opens in new tab)
The Customer Success Lounge at SAP TechEd connects you with SAP experts and industry peers — on the show floor.
Join an Industry Roundtable or book a one-to-one Customer Value Lab with your CSM and a Business AI expert. Walk away with a prioritized 90-day AI adoption plan for your SAP landscape.
Seats are limited — reserve your spot now(opens in new tab).
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!