Frequently Asked Questions

Below you will find answers to the questions that we get asked most often about topics covered on the Customer Insights Dashboard.

Product Portfolio & Adoption Overview

System Health Overview

Review your strategy and start your cloud migration journey for these systems. Contact your SAP representative here(opens in new tab).

Prioritize swift claims and perform a root cause review. Use this page(opens in new tab).

Prioritize migrations to address compliance and security risks - this supports your overall cloud strategy. Refer to Upgrade Information here(opens in new tab).

Cases Management Overview

Identify potential gaps in training or areas for product optimization and implement targeted enablement to reduce incident volume. See here(opens in new tab) for more info.

Visit here(opens in new tab) for support case handling best practices.

For guidance, go here(opens in new tab)

Support Entitlements and Services

Order the service Private Cloud Go-Live here(opens in new tab)