Quickly jump to the relevant section on this page:

1. From the sidebar, select Portfolio & Products.
2. Do one of the following:
   • Select the Overview tab, locate the My Product Packages card(opens in new tab), and then click a listed product or package.
     You are taken to the Provisioning & Integration dashboard of that product or package.
     If you cannot see your product or package in this card, click View all to go directly to the My Product Packages tab.
   • Select the My Product Packages tab(opens in new tab). Click on the product or package in the tile or list view.
     You are taken to the Provisioning & Integration dashboard of that product or package. 

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The Provisioning & Integration dashboard of the selected product or package includes the following tabs:

• Overview tab – Shows several cards with information about your product or package:
  • General Info – Displays high-level information about the product or package, the number of entitled applications, the number of solutions created for these applications, and a product documentation link where available. 
  • Quota Overview – Displays general quota assignment details (not relevant to all products and packages). To view all quota assignment details, open the Quota tab.
  • Recent Solutions – Displays the most recent solutions created or modified, including their status and number of tenants provisioned. 
  • Solution Status Overview – Provides a snapshot of the distribution of the generated solutions by status in the product or package. 
• Applications tab – Allows you to provision your product or package's applications using the wizard.
  The wizard guides you through the necessary steps with minimal input parameters, assigning a planned quota if it is required, and selecting systems for each application. The wizard automatically provisions the necessary cloud tenants. See Provisioning an Application.
• Solutions tab – Shows your existing solutions. Use the View in Resources action to take you to the Resources tab, where you can access each solution's parameters, tenants, links, and more. See Viewing Solutions and Tenants. 
• Resources tab – Allows you to explore and manage the resources associated with your provisioned applications, including the creation and structuring of your solutions into folders and resource groups. See Managing the Account Hierarchy.
• Customer Landscape tab – Provides you tools for integrating the provisioned systems using formations. See Integrating Provisioned Applications.
• Quota tab – Provides a comprehensive view of the quota distribution across your applications and their provisioned tenants within your solutions in the current product package. It displays the purchased quota, the assigned quota for each application (or group of applications, depending on the product package's quota model), and the number of solutions created.
  While the displayed quota assignments are intended for landscape planning, actual consumption can be monitored using dedicated dashboards in SAP for Me.
  You can adjust quota assignments, by editing the corresponding solutions in the Solutions or Resources tabs. 

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If you're entitled to a particular product or package through multiple contracts and you're authorized to view multiple instances of these products or packages, you can switch between them using the Switch Entitlement System drop-down in the header of the Provisioning & Integration dashboard.

Additionally, you can:

• Provide a friendly display name for each entitlement system, replacing the default system identifier with a name that is more meaningful to you and your team. This option is available even if you have a single entitlement system.
  The display name you assign is propagated across SAP for Me, including the Systems & Provisioning dashboard.
• Set your own default entitlement system for each product package. This means that if you have multiple entitlement systems, the dashboard will automatically load your preferred entitlement system when you open a product package.

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Applications are activatable components that comprise a product or package, and which you can provision as a self-service in SAP for Me. 

When provisioning an application, a Solution resource is created, representing the provisioning and integration of the associated application. The solution includes the input values of the provisioning parameters specified by you in the Provisioning Wizard, and the tenants generated during the provisioning process. The status of the Solution resource represents the readiness of the tenants and the integrations between them.

Tenant resources represent application instances, showing the configuration parameters that you entered for provisioning, and access information to the application’s dashboard via an application URL. 

Each tenant has a related System that includes information about integrations with other SAP systems. These systems can be logically grouped and extended in business scenarios through formations, simplifying the connectivity setup and providing a unified view of all components.

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In the Resources tab, you can organize your account using nested folders and resource groups.

Why organize your account structure?

Organizing your account structure by folders and resource groups allows you to manage your projects, departments, and resources so you gain overall clarity, governance, operational efficiency, and scalability. This is especially so in complex IT environments, such as multi-cloud, enterprise, or SaaS systems. 

For example, to reach organizational clarity in your account structure, you could:

• Structure it by business unit, region (e.g., EMEA, APAC), or environment (e.g., Development, Testing, Production). 
• Separate it by responsibilities (e.g., Marketing, Finance, HR, product teams). 
• Map resources by cost centers, departments, or projects.  

What's the difference between folders and resource groups?

• Folders – These are general-purpose containers to help you structure your account by project, department, geographical location, or any other criteria that best suits your needs. Folders can be created within other folders, allowing for a flexible and nested organizational structure.
  The root of your account structure is the Organization from which all folders and resource groups branch out.
  
• Resource Groups – These allow for the management of services and resources with a shared lifecycle as a single entity. This helps you handle related resources collectively. Resource groups can only be created under folders or directly within the organization. They cannot be nested within other resource groups. They must be the end nodes of each branch in your structure.

Example of a hierarchical account structure 
Organization → Folder ("Finance") → Sub-Folder ("EMEA") → Resource Group ("Payroll Services")

To manage your account hierarchy:

1. Go to the Resources tab.
2. Click Create to add new folders or resource groups.

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The Provisioning & Integration dashboard of a selected product or package in SAP for Me provides a wizard that guides you through the provisioning of your applications step by step.

When you provision one or more applications using the Provisioning Wizard, the provisioning and integration of the required tenants is fully automated, and a Solution resource is generated. The solution represents the complete configuration of its provisioned tenants and their parameters, along with the integrations between them.

Once all tenants have been successfully provisioned and all integrations are fully established, the solution status is set to Ready. After the solution is saved, you can view it and monitor its status in the Resources tab.

To provision an application:

1. From the sidebar, select Portfolio & Products.
2. Go to the My Product Packages tab.
3. Browse your catalog and choose the relevant product or package you want to provision.
   The Provisioning & Integration dashboard of the selected product or package opens.
4. (Optional) In the Provisioning & Integration header, click the Switch Entitlement System dropdown and select the relevant Entitlement System.
   
   Note:  This step is relevant only if you're entitled to a particular product or package through multiple contracts and you're authorized to view multiple instances of these products or packages. For more information, see Working with Entitlement Systems. 
   
   
5. Go to the Applications tab.
6. Click Start Provisioning next to the desired application.
7. Follow the steps in the Provisioning Wizard to complete the setup.
   
   The wizard has the following steps which are explained in detail below:
   • General Information
   • Select Applications
   • Set Up Systems
   • Assign Quota
   • Configure Parameters
   • Set Up Formations
   • Review
     
     Note:  The General Information and Review steps are always present. All other steps are conditional – whether they appear and how they behave depends on the underlying blueprint of the selected product or package.

Enter your solution details:

• Entitlement System – Displays the entitlement system currently selected in the Provisioning & Integration dashboard. This value is for reference purposes only and cannot be changed in the wizard.
  To use a different entitlement system, exit the wizard and select it from the Switch Entitlement System drop-down in the Provisioning & Integration dashboard header. 
• Name – Enter a display name for this solution. You cannot rename the solution after it has been created. 
• Path – Select the resource group container in your account hierarchy where the resources for the provisioned applications in this solution will be stored. You can choose an existing resource group or create a new one directly in the wizard.
  By organizing your account into structured folders and resource groups, you can effectively manage your projects, departments, and provisioning resources, resulting in overall clarity, governance, operational efficiency, and scalability. For more information, see Managing the Account Hierarchy. 
  
  

• Business Type – Select a business type to indicate the role of the solution in your lifecycle.
  The available options vary depending on the selected product or package. This selection determines how the solution is treated. For example, a Development instance supports active configuration and experimentation, a Test or Validation instance is used to verify changes before they go live, and a Production instance runs your live business processes and is subject to stricter access controls and change management.
  Choosing the appropriate business type ensures that your solution is governed and connected correctly for its intended purpose, and enables changes to be promoted safely from development through validation into production. 

Select one or more applications that you want to provision in your solution. You can only provision applications that you have purchased or are entitled to provision.

Some applications also offer business capabilities that you can enable for your solution. Where available, select the capabilities you want to enable per application. Note that some capabilities are mandatory and cannot be disabled.

Every time you start the wizard to create a new solution, the Set Up Systems step displays the following options for selection:

• All the applications provisioned with another solution.
• All the necessary external systems.
• All the systems that are not provisioned yet but will be after the wizard is completed.

The owner of the solution has defined specific rules and validations for each solution which ensure that you will have the right systems displayed in the Set Up Systems step in the wizard. Depending on the solution, you might have the right systems automatically selected.

In the Set Up Systems section, select the systems that need to be integrated as part of this solution. When you complete the wizard, you'll have the provisioned applications you need for your business scenario integrated as part of this solution. 

This step only appears if the product or package you selected requires quota management. If you don't see it, no action is needed.

Quota represents the quantity you purchased and need to distribute across your systems. This step lets you decide how much of that quantity is allocated to each application you are setting up. Depending on the selected product or package, quota works in one of two ways:

• Per application – Each application in your product has its own separate quota pool. You assign quota independently for each application from its quota pool.
• Across applications – Some products use a single shared pool of quota that spans multiple applications. Any quota you assign to one application reduces what is available for the others.

Some product and packages track quota separately for each Business Type (for example, Test, Development, or Production). If this applies to your product or package, you will assign quota independently for each Business Type, and the quota pools do not carry over between them.

We recommend that you:

• Refer to documentation of the relevant product or package for specific information about assigning the quota, if it applies. 
• Use the field-level help in the wizard for assistance.  

The input provisioning parameters in this step are unique to each application you are provisioning in the selected product or package. We recommend that you:

• Refer to documentation of the relevant product or package for specific information about configuring these parameters.
• Use the field-level help in the wizard for assistance. 

However, the following parameters are common across most products and packages and are therefore described here:

• Region
  Indicates the data center region where your application will be provisioned.
  In most cases, this field is automatically populated based on your commercial order or contract terms and cannot be changed. A value of System Determined means that no specific region was defined in your order and the system will automatically assign the most suitable data center.
  If the field is editable, you can select a region from the available options. 

The automated integration between the systems selected for the solution is achieved by using a Formation. Once the solution is created, one or more formations with names entered in the wizard are automatically created. These formations include all the systems you have selected for this solution and integrate them.

In the Set Up Formations section, enter one or more formation names. The formation types will be automatically selected. Choose Review.

The final step in the wizard displays a summary of all your selections and entries from the previous steps.

Review the information carefully. If you need to correct anything, navigate back to the relevant step to make your changes. When you are satisfied everything is correct, click Finish.

A provisioning request is submitted and the resources for your solution are created in the selected resource group.

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To view the status of a provisioned application within the product or package:

1. Go to the Resources tab.
2. Find the Solution and Tenant resources for the application in the account hierarchy.
3. Check the Status column for the resource state or click on a resource for more details.

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The solutions you've generated in your product or package represent the provisioning and integration aspects of the selected applications.

To view your solutions, tenants, and their details, you have following options:

• Open the Solutions tab where you see all your generated solutions. You can edit and delete your solutions directly from this tab.   
  Tip: To view the solution's details and its tenants, click the ... (Actions) context menu of the solution and choose View in Resources. This will take you to the Resources tab with the solution already selected.
• Open the Resources tab, switch to Flat View and choose the Show Solutions and Tenants mode where all the solutions and tenants for the current product or package are filtered and listed for you. You can then do the following:
  
  1.    Expand a solution's node in the account hierarchy to view its provisioned tenants.
  2.    Click the row of a solution or tenant to open its details view.
         For example, the tenant details view display information such as its provisioning parameter values, links, and assigned quota (where relevant).
  3.    Use the … (Actions) context menu to perform additional tasks, where available.

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Once you’ve provisioned an application and the generated Solution is in the Ready status, you can make further changes using the Provisioning Wizard. Note that some parameters might not be editable after the application has been provisioned.

To edit a provisioned application:

1. Go to the Resources tab.
2. Locate the Solution resource associated with the provisioned application that you want to modify.
3. In the ... (Actions) context menu of the Solution, choose Edit. The Provisioning Wizard launches.
4. Make the necessary changes using the Provisioning Wizard.
5. Save your changes and wait for the edited Solution resource to achieve the Ready status.
   It can take a while for a Solution to reach the Ready status.

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You can deprovision an application by deleting the Solution resource that is associated with the provisioned application. Deleting a solution results in the permanent deletion of all its data, including tenants created during provisioning, potentially impacting productive data.
 

To deprovision an application:

1. Go to the Resources tab.
2. Locate the Solution resource associated with the provisioned application that you want to deprovision.
3. In the ... (Actions) context menu of the Solution, choose Delete.

It can take a while for a Solution to be removed completely. 

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The Customer Landscape tab allows you to integrate the provisioned applications using formations.

In the Customer Landscape → Systems tab, you have the systems for which you've already provisioned applications. To ensure you have all your systems listed, choose Refresh. You can add the systems for the system types you have requested consent.

In the Customer Landscape → Formations tab, you create formations which enable the automated integration between a set of your provisioned SAP systems. Depending on the integration scenario, you can choose from different formation types. Choose Create Formation and follow the steps in the wizard to set up the new formation and include the respective systems.

If you no longer need the integration between your SAP systems, you can delete the integration in which they are included.

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For some systems or system types, you may need additional authorizations.

For Systems

Authorization may be required so that:

• You can use these systems in formations.
  You have the system listed in the Systems tab, but to include it in a dedicated formation, you need to request a consent. In this case, when requesting consent for a system, you have to select the Integration scope.
• You have an application you are subscribed to added to the Systems tab.
  SAP Partners develop multitenant applications and sell subscriptions to their customers. When you as a customer buy a subscription to such an application, the SAP partner sends you a URL for this application.
  In this case, when requesting consent for a system, you have to select the System Sharing scope.

For System Types

You may need an authorization to have a specific system type shared with you so you can add systems of this type. You need to provide the namespace of the system type and specify the Sharing System Type scope.

In the Customer Landscape → Consent Requests tab, you request access to a dedicated system or system type.

To send a consent request for a system, you need to use one of the following property options:

• System URL – you take the URL from the email the SAP Partner has sent you, or from the System Details in the Customer Landscape → Systems tab.
• System ID and System Namespace – you get the values of these properties from System Details in the Customer Landscape → Systems tab.

You also need to define the scope. These are the scopes you can select:

• Integration
• System Sharing

After you request a consent for a system, check the status of the request in the Customer Landscape → Consent Requests tab. Once the status is Approved, you can continue with the scenario in mind. 

To send a consent request for a system type, you need to specify:

• Namespace – this is the namespace of the system type for which you request consent.
• Scopes – select the Sharing System Type option.

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In the Customer Landscape → Consent Requests tab, in the Incoming Consent Requests section, you approve or reject consent for a system or system type in one of the following cases:

• As an SAP partner, you develop multitenant applications and sell subscriptions to your customers. When customers have subscribed to your application, they may want to request consent from you, so they have a respective system of this application in their Systems tabs.
• As a system administrator, giving additional authorizations so the system can be included in a formation.
• As a system administrator giving additional authorizations to a system type so customers can add systems of this type in their Systems tabs. 

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If you are unable to resolve an issue related to one of your product packages in the Provisioning & Integration dashboard, we recommend you open a case.

1.  In SAP for Me, go to Portfolio & Products and open the Provisioning & Integration dashboard for the relevant product or package.
2. In the page header, copy the Entitlement System identifier. 
3. Note: If you have assigned a friendly display name to the Entitlement System, make sure you copy the identifier, not the display name.
4. Go to the Services & Support dashboard and open a new case.
   For detailed instructions, see Get Support Application.
5. In the case details form, paste the Entitlement System identifier (copied in step 2) into the System field.

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