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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Join us on October 24, 2024 to discover the pivotal trends and insights revolutionizing procurement today and shaping its future, exclusively in our live stream.
Discover how SAP Ariba is addressing these evolving needs with innovative solutions. Corinna and Gordon will explore the drivers of digitalization, upcoming tech trends identified by research, and strategies on how Procurement leaders can align to elevate the function within their business.
Join us for an engaging Ask Me Anything session on October 24, 2024, as we dive into the world of #SAPBuild—a comprehensive suite of low-code and pro-code tools designed to accelerate application development and automation with the power of generative AI.
Our expert panel will be on hand to answer all your questions and provide insights into the latest innovations unveiled at SAP TechEd, including SAP Build and #ABAP Cloud interoperability, #AI capabilities, S/4HANA extensibility, and much more!
Explore SAP Build sessions at SAP TechEd:
We are pleased to invite you to SAP Enterprise Support Day, an exclusive virtual event designed to equip you with insights and strategies aimed at elevating your business transformation all through SAP's comprehensive digital support experience.
Register now: SAP Enterprise Support Day 2024 (on24.com)
Discover SAP's internal journey toward effective use of business AI to adopt relevant, reliable, responsible AI scenarios to optimize core business processes and value creation. Experience how we bring together the SAP Business AI portfolio, the Joule copilot, and carefully selected custom development, while focusing on compliance and ethical AI.
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!
Read more in the interview with Dr. Benjamin Blau, Chief Process & Information Officer and Head of Corporate Processes & Information Technology, and Stefan Steinle, EVP & Head of Customer Support
Embracing digital transformation? It's more than just tech upgrades. Success lies in reengineering your business model, optimizing systems, reinventing processes, and leveraging data. With tools like RISE with SAP, you can streamline cloud migration and drive innovation. Focus on collaboration, agile processes, and strategic tech integration to stay ahead and unlock new growth.
Read the latest blog by Thomas Saueressig, member of the Executive Board of SAP SE.
From its inception, SAP's Customer Support has stood out for its expanded role beyond bug fixes and issue resolutions. Daily tasks include solving tickets and resolving issues, all aimed at maximizing customer business value, securing investments, and optimizing SAP operations. We are a proactive business partner committed to helping customers achieve their goals.
Read the interview with Stefan Steinle.
Based on the conditions of the customer contracts for support, SAP has opted to adjust the maintenance fees for existing contracts for SAP Standard Support, SAP Enterprise Support, SAP Product Support for Large Enterprises based on the respective local Consumer Price Index (CPI).
With effect on January 1, 2025, SAP will adjust the annual fee for the SAP support agreements based on the local CPI rate but not more than a percentage increase of 5.0%.
The adjustment does not represent an increase in list prices for SAP support offerings.
Affected customers and partners will be notified in accordance with the respective locally agreed contractual stipulations.
Read the full statement in English or German.
Find more information about our logged in experience to SAP Support, SAP for Me, more information on the communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
Stefan Steinle, EVP and Global Head of Customer Support & Innovation at SAP SE, welcomes you to SAP Customer Support.
SAP wins Best Support Websites Award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!