SAP ONE Support Program

SAP expands and enhances its support commitment across all products and solutions through the SAP ONE Support program. Regardless of how you deploy your SAP solutions – in the cloud, on-premise or in hybrid scenarios – ONE Support simplifies your experience through harmonized and integrated support engagements and services across all solutions. You can focus on business value creation while SAP handles the end-to-end process orchestration.

The SAP ONE Support program is available through the SAP Enterprise Support offering. And should you have higher support needs you can continue to take advantage of additional offerings, such as SAP Preferred Care and SAP MaxAttention.  

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Please get in touch with your SAP representative for more information

Tap into the agility and innovation of the cloud

You understand the potential of a cloud-based environment. SAP ONE Support builds on this potential by providing you end-to-end lifecycle management of your entire SAP software environment so you can focus on the business processes that drive business value.

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Protection of your on-premise investments

Investments in SAP’s on-premise solutions stay protected and you will continue to receive industry-leading support for running and deploying SAP’s on-premise solutions. The on-premise support offerings and related service portfolio, methodology, and infrastructure will continue to be developed and enhanced.

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Combine the best of all deployment scenarios

With hybrid solutions you can mix the ideal coverage of on-premise and cloud that fits for your environment. No matter the mix, your systems benefit from an end-to-end, holistic support coverage that will help you transition to the cloud at your speed.