Usability Study FAQs

We would love to have you join one of our usability studies, to help make the SAP Support Portal easier to use. Please read the FAQs below for more information, and email supportusability@sap.com if you would like us to add you to our list of participants.

What is a usability study?
How do I sign-up for a usability study?
Is this a focus group?
Do I have to travel to an SAP office to participate?
Which countries do you work with?
How much time will this take?
Why do I need to sign a Non-Disclosure Agreement?
What do you do with the recordings? Will someone recognize me?
What if I make a mistake during the test?
What happens if I don't qualify for your current study?
I emailed to say that I'm interested. What now?
I participated in a study and it was such a great experience that I want to tell everyone about it. Can I?
What if I don't want to be on your list anymore?