Online help:
SAP ONE Support Launchpad — Overview and user profile

Contents

Introduction

The SAP ONE Support Launchpad (launchpad.support.sap.com) is an integrated, customizable, single access point to support applications for all SAP solutions. Customers will need to log on with a valid S-user ID, which can be generated by a user administrator in their company. If you don't know your user administrators, contact your local SAP Support Center.

Figure 1: SAP ONE Support Launchpad homepage

The launchpad is compatible with the following browsers:

The launchpad header bar is the uppermost section of the SAP ONE Support Launchpad. It is always visible to provide access to various functions of the launchpad and its applications.

It contains:

Your user profile

The My Profile section allows you to customize the launchpad to match your personal preferences. You can enter it by clicking your name or user ID from the launchpad's upper-right corner.

Figure 2: My Profile options

A popover lists the following options:

Homepage overview

Tiles

The launchpad homepage displays tiles that allow you to launch support applications, and may also show additional information.

Tiles differ in the content they display. They can be static, only featuring an icon. Or they can display numbers (real-time KPIs) and charts. The information that is shown is based on data supplied by that application.

Click a tile to access the associated application.

Groups

All tiles are bundled in groups, such as My Home, Solutions/Incidents, or System Operations and Maintenance. These groups are predefined; their names and position cannot be changed. However, you can hide a group by

Your role determines which default groups and tiles are shown upon your first visit to the launchpad. You can customize the launchpad homepage to meet your individual needs by choosing from a wide range of ready-to-use tiles from the tile catalog: tiles can be added, removed, or moved to a different group.

It is recommended that you assign the tiles that you use most frequently to the My Home group, which is the topmost group on the homepage.

Tile catalog

The tile catalog allows you select the tiles and support applications that you use most frequently. Your roles and authorizations determine which tiles you can access. Enter the tile catalog from the launchpad homepage by clicking the 3-bar icon in the upper-left corner. All available tiles are listed, grouped by roles (On-premise customers; Cloud customers; Partner).

Figure 4: Tile catalog

  1. The search field offers the option to comfortably search for a tile in the catalog.
  2. A drop-down next to the search field lets you choose whether all available tiles shall be listed or only those that, according to your role selection, are relevant to you.
  3. A check mark means that the tile is already part of your launchpad homepage.
  4. Press the "Plus" icon to add a tile to one or more groups of your launchpad homepage.
  5. Some tiles may be grayed out due to a lack of authorization to use the associated support tool. Click "Not authorized — click to request" to send an e-mail to one of your company's user administrators who are in a position to amend your authorization profile accordingly.
  6. Click Reset to revert to the default tile groups and tiles that have been defined for your particular role(s).
  7. Click the "Back" or the "Home" icon to return to the launchpad homepage.

Adding or removing tiles

Figure 5: Managing the tiles on your homepage

To add a particular tile to one or several groups on your launchpad homepage

  1. Press the "Plus" icon.
  2. Select the groups the tile shall be added to.
  3. Confirm with Save (or revert with Cancel).

Remove a tile from a group (or from the launchpad homepage altogether)

  1. Click on the check mark.
  2. Deselect a chosen group.
  3. Click Save. The check mark will change to a "Plus" icon.

If the tile is no longer assigned to any group, it will disappear from your launchpad.

The launchpad footer features several static links. It remains in this position even if the user scrolls.

In some applications there is a second bar at the bottom of the page, the footer toolbar: It usually offers finalizing actions such as Submit, Save or Cancel.

Troubleshooting

Supported browsers

The launchpad is compatible with the following browsers:

Missing icons

If all icons (e.g. the "Home" icon in the upper-left corner) are missing in the user interface, make sure that font download is enabled in your browser:

Timeout frequency

If you leave the Launchpad window untouched for two hours, you will notice a warning informing you that you will be logged out soon. Another ten minutes after that, if you have not registered any activity, you will be logged out. Logging back in is a one-click process. You will be returned to the screen you were on.

Data inconsistencies

If an application returns unexpected data, if for example after a page refresh modified settings are not reflected by the interface, this is often caused by browser (cache) behavior. Make sure that your browser cache is cleared regularly. SAP recommends to change your browser settings (for Internet Explorer) as follows:

  1. In the menu bar select Tools, then Internet Options.
  2. On the General tab click the Settings button in the Browsing history section. The Website Data Settings page is shown.
  3. For Check for newer versions of stored pages select Every time I visit the webpage. This will ensure that every time you visit a page its most recent version will be displayed.
  4. Confirm with OK.

Afterwards, clear your existing browser cache: Click the Delete... button, select Temporary Internet files and website files, and click Delete.

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