About the SAP Support Portal

The SAP Support Portal is where you can find solutions to any issues you are facing with your SAP products, report incidents when you can't find a solution, download software, get your license keys, and a lot more.

We are always happy to hear your feedback, have you join one of our usability studies, or for you to get in touch with us via Twitter or Facebook.

Release Dates

The 2017 release dates for the SAP support applications are:

  • Wave 1: Thursday 12.01.2017
  • Wave 2: Saturday 18.02.2017
  • Wave 3: Thursday 06.04.2017
  • Wave 4: Saturday 27.05.2017
  • Wave 5: Thursday 06.07.2017
  • Wave 6: Saturday 19.08.2017
  • Wave 7: Thursday 28.09.2017
  • Wave 8: Saturday 18.11.2017

While we go to any lengths to avoid disruptions, we recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes Search, SAP incident form, system data administration, and others, may not be available. We are sorry for any inconvenience this may cause you.

Release Notes for the SAP ONE Support Launchpad and its Applications

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Size (KB)
2016/6 New tiles 'Legacy incidents', 'System Data Overview Report', 'Side-effects'; System/product selection in incident reporting; Problem resolution suggestions; Remote connection information; Email notification for legal change announcements; Manage users' departments; Additional phone number; New applications 'Installation Management' and 'SSCR Keys'; Enhanced system data download; HEC service request fulfillment 1,767.09
2016/3 Redesigned User Profile; New search facets 'Component' and 'Release Date'; Incident drafts functionality; Redesigned secure area; Revamped SAP HotNews application; Enhancements of user's authorization level assignment; Alert "Missing software download authorizations" 2,677.56
2016/4 Open search results in new windows; Super-admins can submit draft incidents; Revamped SAP Note/KBA layout; Redesigned SAP Security and Legal Change Notes; Simplified administration of authorizations; Easy switch between software types; New 'Reassign system' functionality; Download of system data list 2,501.01
2016/5 Update your contact information; Attribute search: Advanced selection criteria to retrieve SAP Notes & KBAs; Flag systems as EU data protection relevant; New overview informs about notes in a support package and side-effects 1,721.31
2016/7 Launchpad session time-out extended to 2 hours; Search for keywords in My SAP Notes & KBAs application; Settings for central search tool; Compare SAP Notes/KBAs with any previous version; Enhanced transparency when maintaining system data; Cancellation and copying of HANA Enterprise Cloud (HEC) service requests 1,465.87
2016/8 New color scheme; Rich-text editor for incident form; PDF version of incidents; Settings for search result page; 'Patch Day' filter for SAP Security Notes; Enhanced side-effects report in the Support Packages Display application; User Management: Copy authorization levels from one permission to others; More detailed 'Contractual Information' page in the License Key application; Option to register object keys for multiple installations in the SSCR application 1,955.7
2017/1 New applications SAP EarlyWatch Alert Digital Experience, SAP Support Reports Download, My SAP EarlyWatch Alert Reports, and SAP Passport; New layout for notes result lists; More guidance through smart suggestions when reporting an incident; More filters in the Expert Search tool; Notification for saved search queries and favorite notes; Enhanced notes list in support package display; Smart business application giving you an at-a-glance overview of your installation and system landscape; Central search for license key-related queries 1,923.31
2017/2 New application Support Report Document; New repository SAP Answers in the central launchpad search; Incident Dashboard (for pilot customers); Support packages display shows notes versions; New field SNC Name in the System Data Management's Application Server section; SAP Passport tile shows expiry date; More comprehensive information in the Support Dashboard application; For HEC customers: Systems are shown based on their number; Landscape application features a Details view; icons alert about missing backups 1,907.84