Screen Sharing

CitrixGoToAssist Netviewer

CitrixGoToAssist

GoToAssist Corporate is a web-based remote-support technology that enables SAP support professionals to analyze and resolve technical issues online using screen sharing, mouse and keyboard control and other tools.  It is integrated into the SAP remote support infrastructure and complements SAP’s portfolio of remote access solutions for our customers.

Features of GoToAssist:

  • Remote Diagnostics
  • Drawing, Highlighting and Pointing
  • In-Session Chat
  • Two-Way Screen Sharing
  • Remote Control and View Only Mode
  • Mac and Mobile Device Support
  • Multi Monitor Support
  • Secure End-to-End Encryption

 

Integrated into SAP's Remote Support Infrastructure

GoToAssist is integrated into SAP's Remote Support Infrastructure. This means connections are encrypted and logged.

G2A

 

For more information how to install and set up GoToAssist, please follow the steps in the SAP Notes  2026090 and 2016077.

Detailed information can be found at the support.citrixonline.com

For more information review the frequently asked questions

Netviewer one2meet 6.4 by Citrix

Netviewer one2meet is a tool that provides application and desktop sharing to analyze and resolve technical issues online using screen sharing, mouse and keyboard control. 

Netviewer one2meet 6.4 is no longer supported by SAP since January 1st 2017!

It is mandatory for all customers to replace Netviewer one2meet with Citrix GoToAssist after December 31st, 2016 in case they want to receive remote support via screen sharing from SAP.

However, it is still used exclusively for the purpose of screen sharing by SAP VAR and Software partners who utilize the SAP Remote Connectivity framework via their SAP Solution Manager for the processing of SAP incidents.

For that particular case, the Netviewer one2meet version 6.4 client can be downloaded here.

Good to know
  • GoToAssist is live for SAP - FAQ

  • See configuration note  2016077 and 2026090.

  • GoToAssist Standalone Client - SAP Note 2348601