SAP Service Marketplace has been retired

We are sorry, but the service.sap.com platform ("SAP Service Marketplace") has been retired.

All content areas and tools that used to be hosted on it have been migrated to other websites. To get guidance to the correct resource, please see below listed alternatives:

Need technical support?

Where Business Applications, Analytics, and Sybase customers find solution and platform support, including software download, license key requests, incident management, and SAP Notes database.

Support for other products

Note: SAP Business All-in-One customers receive support through their SME Partner. SAP Business ByDesign, SAP Cloud for Customer, and SAP Cloud for Travel and Expenses customers can reach SAP Support via their application's help function or sme.sap.com.

Contact SAP

For non-technical assistance, contact your SAP Local Support Center by phonee-mail or chat.

If you have a contractual questions, send an e-mail to the SAP Contract Center.

If you require technical assistance for your SAP software, contact SAP Product Support through chat, incident or a variety of channels.

More resources for you

SAP Help Portal

This portal, home of the SAP online product documentation library, has amassed a huge wealth of information over time and is an important resource for customers.
 

SAP PartnerEdge

The primary online destination for all SAP partners who build, develop, sell, implement, service and support SAP solutions.

 

SAP Community

Collaborate on forums, blogs and wikis to solve problems, learn more about SAP solutions, and invent new ways to get things done.

 

SAP Training

Explore the many ways SAP Education can work for you. Empower your SAP users and consultants with our suite of SAP training courses, demos, and certification programs.

Find a migrated application

Legacy support applications on the service.sap.com platform have been replaced by modern alternatives on the new SAP Support Backbone, mainly in the SAP ONE Support Launchpad. The following table outlines where to find the new tools:

Category Name New Application
Incident management Get an overview about your incidents
launchpad.support.sap.com/#/incident/dashboard
Report an incident
launchpad.support.sap.com/#/incident/create
Retrieve your incident drafts
launchpad.support.sap.com/#/incident/smp/status/1
Run incident reports (CCoE)
launchpad.support.sap.com/#/incidentquality
Search incidents
launchpad.support.sap.com/#/incident/searchIncident
Keys and requests
Display and request license keys
launchpad.support.sap.com/#/licensekey
Get a USPS unlock key for your SAP BusinessObjects (First Logic) software
apps.support.sap.com/sap/bc/bsp/svt/uspsunlock/choose_system.htm  
Get an SAP Software Change Request (SSCR) key
launchpad.support.sap.com/#/sscr
Request and display development namespaces
launchpad.support.sap.com/#/namespaces
Request and show migration keys
launchpad.support.sap.com/#/migration
Landscape management
List, maintain, and delete systems
launchpad.support.sap.com/#/systemdata
Maintain remote connections
launchpad.support.sap.com/#/remoteconnectivity
Search and display service messages
launchpad.support.sap.com/#/servicemessage
Show, request, and delete installations
launchpad.support.sap.com/#/installation/management
Profile
Change your password
accounts.sap.com/
Display your authorization profile and important functions launchpad.support.sap.com/#/user/authorizations
Display your super-admininstrators, security contacts, and other colleagues with important roles launchpad.support.sap.com/#/importantcontacts
Maintain your address and contact data. Specify your launchpad preferences. launchpad.support.sap.com/#/user/profile
Maintain your notifications and subscriptions
launchpad.support.sap.com/#/notification/manage
SAP Notes
Search SAP Notes & KBAs, users, products, systems and more
launchpad.support.sap.com/#/solutions/_/?q=
Show SAP HotNews
launchpad.support.sap.com/#/hotnews
Show SAP Legal Change Notes
launchpad.support.sap.com/#/lcnotes
Show SAP Security Notes
launchpad.support.sap.com/#/securitynotes
Software management
Download SAP software
launchpad.support.sap.com/#/softwarecenter
Product Availability Matrix
apps.support.sap.com/sap/support/pam
Show the contents of your SAP software download basket
launchpad.support.sap.com/#/downloadbasket
User management
Search, display, and request user IDs. Maintain their profiles, authorizations, departments and more. Make mass changes based on reports.
launchpad.support.sap.com/#/user/management