SAP Help Portal
This portal, home of the SAP online product documentation library, has amassed a huge wealth of information over time and is an important resource for customers.
We are sorry, but the service.sap.com platform ("SAP Service Marketplace") has been retired.
All content areas and tools that used to be hosted on it have been migrated to other websites. To get guidance to the correct resource, please see below listed alternatives:
Where Business Applications, Analytics, and Sybase customers find solution and platform support, including software download, license key requests, incident management, and SAP Notes database.
Note: SAP Business All-in-One customers receive support through their SME Partner. SAP Business ByDesign, SAP Cloud for Customer, and SAP Cloud for Travel and Expenses customers can reach SAP Support via their application's help function or sme.sap.com.
For non-technical assistance, contact your SAP Local Support Center by phone, e-mail or chat.
If you have a contractual questions, send an e-mail to the SAP Contract Center.
If you require technical assistance for your SAP software, contact SAP Product Support through chat, incident or a variety of channels.
This portal, home of the SAP online product documentation library, has amassed a huge wealth of information over time and is an important resource for customers.
The primary online destination for all SAP partners who build, develop, sell, implement, service and support SAP solutions.
Collaborate on forums, blogs and wikis to solve problems, learn more about SAP solutions, and invent new ways to get things done.
Explore the many ways SAP Education can work for you. Empower your SAP users and consultants with our suite of SAP training courses, demos, and certification programs.
Legacy support applications on the service.sap.com platform have been replaced by modern alternatives on the new SAP Support Backbone, mainly in the SAP ONE Support Launchpad. The following table outlines where to find the new tools:
| Category | Name | New Application |
|---|---|---|
| Incident management | Get an overview about your incidents |
launchpad.support.sap.com/#/incident/dashboard |
| Report an incident |
launchpad.support.sap.com/#/incident/create |
|
| Retrieve your incident drafts |
launchpad.support.sap.com/#/incident/smp/status/1 |
|
| Run incident reports (CCoE) |
launchpad.support.sap.com/#/incidentquality |
|
| Search incidents |
launchpad.support.sap.com/#/incident/searchIncident |
|
| Keys and requests |
Display and request license keys |
launchpad.support.sap.com/#/licensekey |
| Get a USPS unlock key for your SAP BusinessObjects (First Logic) software |
apps.support.sap.com/sap/bc/bsp/svt/uspsunlock/choose_system.htm |
|
| Get an SAP Software Change Request (SSCR) key |
launchpad.support.sap.com/#/sscr |
|
| Request and display development namespaces |
launchpad.support.sap.com/#/namespaces |
|
| Request and show migration keys |
launchpad.support.sap.com/#/migration |
|
| Landscape management |
List, maintain, and delete systems |
launchpad.support.sap.com/#/systemdata |
| Maintain remote connections |
launchpad.support.sap.com/#/remoteconnectivity |
|
| Search and display service messages |
launchpad.support.sap.com/#/servicemessage |
|
| Show, request, and delete installations |
launchpad.support.sap.com/#/installation/management |
|
| Profile |
Change your password |
accounts.sap.com/ |
| Display your authorization profile and important functions | launchpad.support.sap.com/#/user/authorizations |
|
| Display your super-admininstrators, security contacts, and other colleagues with important roles | launchpad.support.sap.com/#/importantcontacts |
|
| Maintain your address and contact data. Specify your launchpad preferences. | launchpad.support.sap.com/#/user/profile |
|
| Maintain your notifications and subscriptions |
launchpad.support.sap.com/#/notification/manage |
|
| SAP Notes |
Search SAP Notes & KBAs, users, products, systems and more |
launchpad.support.sap.com/#/solutions/_/?q= |
| Show SAP HotNews |
launchpad.support.sap.com/#/hotnews |
|
| Show SAP Legal Change Notes |
launchpad.support.sap.com/#/lcnotes |
|
| Show SAP Security Notes |
launchpad.support.sap.com/#/securitynotes |
|
| Software management |
Download SAP software |
launchpad.support.sap.com/#/softwarecenter |
| Product Availability Matrix |
apps.support.sap.com/sap/support/pam |
|
| Show the contents of your SAP software download basket |
launchpad.support.sap.com/#/downloadbasket |
|
| User management |
Search, display, and request user IDs. Maintain their profiles, authorizations, departments and more. Make mass changes based on reports. |
launchpad.support.sap.com/#/user/management |