SAP Service Marketplace has been retired

We are sorry, but the platform ("SAP Service Marketplace") has been retired.

All content areas and tools that used to be hosted on it have been migrated to other websites. To get guidance to the correct resource, please see below listed alternatives:

Need technical support?

Where Business Applications, Analytics, and Sybase customers find solution and platform support, including software download, license key requests, incident management, and SAP Notes database.

Support for other products

Note: SAP Business All-in-One customers receive support through their SME Partner. SAP Business ByDesign, SAP Cloud for Customer, and SAP Cloud for Travel and Expenses customers can reach SAP Support via their application's help function or

Contact SAP

For non-technical assistance, contact your SAP Local Support Center by phonee-mail or chat.

If you have a contractual questions, send an e-mail to the SAP Contract Center.

If you require technical assistance for your SAP software, contact SAP Product Support through chat, incident or a variety of channels.

More resources for you

SAP Help Portal

This portal, home of the SAP online product documentation library, has amassed a huge wealth of information over time and is an important resource for customers.

SAP Partner Portal

The primary online destination for all SAP partners who build, develop, sell, implement, service and support SAP solutions.


SAP Community

Collaborate on forums, blogs and wikis to solve problems, learn more about SAP solutions, and invent new ways to get things done.


SAP Training

Explore the many ways SAP Education can work for you. Empower your SAP users and consultants with our suite of SAP training courses, demos, and certification programs.

Find a migrated application

Legacy support applications on the platform have been replaced by modern alternatives on the new SAP Support Backbone, mainly in the SAP ONE Support Launchpad. The following table outlines where to find the new tools:

Category Name New Application
Incident management Get an overview about your incidents
Report an incident
Retrieve your incident drafts
Run incident reports (CCoE)
Search incidents
Keys and requests
Display and request license keys
Get a USPS unlock key for your SAP BusinessObjects (First Logic) software  
Get an SAP Software Change Request (SSCR) key
Request and display development namespaces
Request and show migration keys
Landscape management
List, maintain, and delete systems
Maintain remote connections
Search and display service messages
Show, request, and delete installations
Change your password
Display your authorization profile and important functions
Display your super-admininstrators, security contacts, and other colleagues with important roles
Maintain your address and contact data. Specify your launchpad preferences.
Maintain your notifications and subscriptions
SAP Notes
Search SAP Notes & KBAs, users, products, systems and more
Show SAP HotNews
Show SAP Legal Change Notes
Show SAP Security Notes
Software management
Download SAP software
Product Availability Matrix
Show the contents of your SAP software download basket
User management
Search, display, and request user IDs. Maintain their profiles, authorizations, departments and more. Make mass changes based on reports.