SAP Support Portal について

SAP Support Portal は、SAP 製品で発生した問題の解決方法を見つける、解決方法が見つからない場合にインシデントを登録する、ソフトウェアをダウンロードする、ライセンスキーを取得するなど、さまざまな目的でご利用いただけます。

SAP Support Portal は、グローバルのカスタマーエクスペリエンスチームによって管理されています。皆様からのご意見やご質問、 ユーザビリティ調査へのご協力を歓迎いたします。
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SAP サポートアプリケーションのメンテナンスは、以下の日程が予定されています。

◾Wave 1: 2017 年 1 月 12 日(木)
◾Wave 2: 2017 年 2 月 18 日(土)
◾Wave 3: 2017 年 4 月 6 日(木)
◾Wave 4: 2017 年 5 月 27 日(土)
◾Wave 5: 2017 年 7 月 6 日(木)
◾Wave 6: 2017 年 8 月 19 日(土)
◾Wave 7: 2017 年 9 月 28 日(木)
◾Wave 8: 2017 年 11 月 18 日(土)


お客様の作業に支障をきたさないよう万全を尽くしておりますが、「SAP Notes 検索」、「SAP インシデントウィザード」、「システムデータ管理」などのアプリケーションで一時的な問題が発生する可能性や、ライセンスキーの依頼に通常よりも時間がかかる可能性がございます。そのため、メンテナンス予定日にシステムの稼動開始やアップグレードを予定しないことをお勧めいたします。ご不便をおかけいたしますことをお詫びいたします。



SAP ONE Support Launchpad(ラウンチパッド)と関連アプリケーションのメンテナンス日

Size (KB)
2016/6 New tiles 'Legacy incidents', 'System Data Overview Report', 'Side-effects'; System/product selection in incident reporting; Problem resolution suggestions; Remote connection information; Email notification for legal change announcements; Manage users' departments; Additional phone number; New applications 'Installation Management' and 'SSCR Keys'; Enhanced system data download; HEC service request fulfillment 1,767.09
2016/3 Redesigned User Profile; New search facets 'Component' and 'Release Date'; Incident drafts functionality; Redesigned secure area; Revamped SAP HotNews application; Enhancements of user's authorization level assignment; Alert "Missing software download authorizations" 2,677.56
2016/4 Open search results in new windows; Super-admins can submit draft incidents; Revamped SAP Note/KBA layout; Redesigned SAP Security and Legal Change Notes; Simplified administration of authorizations; Easy switch between software types; New 'Reassign system' functionality; Download of system data list 2,501.01
2016/5 Update your contact information; Attribute search: Advanced selection criteria to retrieve SAP Notes & KBAs; Flag systems as EU data protection relevant; New overview informs about notes in a support package and side-effects 1,721.31
2016/7 Launchpad session time-out extended to 2 hours; Search for keywords in My SAP Notes & KBAs application; Settings for central search tool; Compare SAP Notes/KBAs with any previous version; Enhanced transparency when maintaining system data; Cancellation and copying of HANA Enterprise Cloud (HEC) service requests 1,465.87
2016/8 New color scheme; Rich-text editor for incident form; PDF version of incidents; Settings for search result page; 'Patch Day' filter for SAP Security Notes; Enhanced side-effects report in the Support Packages Display application; User Management: Copy authorization levels from one permission to others; More detailed 'Contractual Information' page in the License Key application; Option to register object keys for multiple installations in the SSCR application 1,955.7
2017/1 New applications SAP EarlyWatch Alert Digital Experience, SAP Support Reports Download, My SAP EarlyWatch Alert Reports, and SAP Passport; New layout for notes result lists; More guidance through smart suggestions when reporting an incident; More filters in the Expert Search tool; Notification for saved search queries and favorite notes; Enhanced notes list in support package display; Smart business application giving you an at-a-glance overview of your installation and system landscape; Central search for license key-related queries 1,923.31
2017/2 New application Support Report Document; New repository SAP Answers in the central launchpad search; Incident Dashboard (for pilot customers); Support packages display shows notes versions; New field SNC Name in the System Data Management's Application Server section; SAP Passport tile shows expiry date; More comprehensive information in the Support Dashboard application; For HEC customers: Systems are shown based on their number; Landscape application features a Details view; icons alert about missing backups 1,907.84
2017/3 Notification area gives you an overview of notifications from various sources, such as your incidents or important SAP Notes; New application 'My SAP EarlyWatch Alert Reports'; New repository 'Help Portal' in the central launchpad search; Stand-alone user interface for SAP Notes and KBAs that are opened in new windows/tabs; Reports to check the authorizations of users; Application 'EU Access Service from SAP' fully integrated into launchpad 1,348.66