Business Process and IT Performance during the COVID-19

Business Process and IT Performance during the COVID-19 Crisis

During this exceptional situation, you may experience unprecedent peak load on certain areas of your business and you want all your processes up and running.

In this case, we would like to bring your attention to SAP Support services, which can help you minimize disruptions in business processes caused by performance issues.

What is it?

Some of the objectives fulfilled by this bundle are:

  • Minimize disruptions in business processes caused by performance issues​
  • Maintain system availability for current situation and requirements
  • Increase business efficiency, improve transactional throughput and maximize the value of investment

Possible triggers:

  • Analyze performance peaks and increased transaction usage based on your current COVID-19 situation
  • Increased system load, change of transaction times and CPU/Memory bottlenecks
  • Increased number of incidents regarding performance problems        

Ways to fix

Leverage and use the services included in your SAP Enterprise Support agreement to improve the situation:

  1. Start with a Continuous Quality Check EarlyWatch Check service if you need help analyzing components of your SAP Systems. This will help identify deeper dive areas and potential value added Continuous Quality Checks*
  2. To address performance concerns with a specific core business process, consider using the SAP Continuous Quality Check Business Process Performance Optimization. You can learn more about the service here. You may also Contact SAP to inquire if this service is applicable for your situation and current concerns.
  3. If you have spotted concerns around optimization of the throughput on the database, consider using the Continuous Quality Check Technical Performance Optimization. You may also Contact SAP to inquire if this is applicable for your situation.

Develop a long term strategy

Collaborate with SAP experts to improve your business processes. Click on the blue Sign up button below to join our SAP Enterprise Support Value Maps* - an empowerment and support program which will guide you through the knowledge, skills, and services needed to address your business challenges.

Explore the Available Value Maps section to find the topic area that best fits your needs. Request a Call to interact with SAP experts to help you get started.

*It is necessary to have an S-User and to be registered to the SAP Learning Hub to access this content.