1. Setup

This step is critical and needs to be completed to properly activate your Concur Travel solution. Complete the tasks outlined below.

Important Note: Working with one of our TMC (Travel Management Company) partners is a requirement for Concur Travel Activation. They offer key elements for a fully managed travel program. Every Concur Travel booking needs a TMC to fulfill the transaction and provide value-added support and services. TMCs collaborate with our shared customers to tailor Concur Travel according to specific needs: jointly offering policy and itinerary management, approvals, bookings, payments, duty of care, compliance, reporting, and forecasting.

  • Select your TMC partner and connect with them using the Partner Directory | SAP Concur.(opens in new tab)  If you already have an agreement with a TMC Partner, please verify they are in the Partner Directory.
  • Once confirmed, please forward your TMC name and contact information to your Travel Activation Coach.

In order for users to receive all email notifications from SAP Concur, the company's email server must be configured to accept all in-coming messages from the @concur.com, @concursolutions.com, @info.sap.com, @mail.sap.com, @surveys.sap.com, and @sap.com domains.​

Important Note: If your internal configuration allows it, adding @*sap.com can minimize the need for future updates by allowing all emails from the sap.com domain and from subdomains of the sap.com domain. For example, if your allow list includes @*sap.com you do not need to add @sap.com, @info.sap.com or @mail.sap.com to your allow list because @*sap.com encompasses the sap.com domain and all of its subdomains.​

  • Travel policy
  • Vendor discounts
  • Form of payment

Review the below resources to learn more:   

To get assistance:

Please contact your assigned Travel Activation Coach.

2. Validate

Verify your Concur Travel configuration to ensure it meets your business requirements and is working as expected. This is critical for identifying and resolving any issues before you roll out to your organization.

Important Note: Start your site Validation after you have completed your Site Review Call with your Travel Activation Coach to ensure your site is operational. Then, complete the tasks outlined below.

Important Note: Concur Travel is validated in a live environment. TMC authorization is required prior to any site validation.

Review the following resources to learn more:

To get assistance:

Please contact your assigned Travel Activation Coach.

3. Rollout

Launch Concur Travel and monitor its performance to ensure a smooth transition from development to end-user rollout. Complete the tasks outlined below.

Review the following resources to learn more:

Communications:

Use these resources to share with your end-users to help increase adoption:

To get assistance:

Please contact your assigned Travel Activation Coach.