Webinars

Webinars Details Date Agenda Links
Discover SAP's Integration Solution Advisory Methodology (ISA-M) With cloud, mobile, and Internet of Things scenarios added to system landscapes, the scope of integration constantly increases. This session presents the Integration Solution Advisory Methodology (ISA-M) that helps enterprise and integration architects to shape their integration strategy. This webinar gives an overview on ISA-M including use cases on how ISA-M can be applied by enterprise architects in their organizations. In addition, we also give an overview on the CIO Guides for integration that provide related SAP technology recommendations.   October 23rd, 2019

ISA-M can be applied in various ways:

 

  • Define integration guidelines for your organization
  • Assess and update your integration strategy
  • Increase knowledge reuse by pre-defined integration patterns
Meeting Request
Business Scenario Recommendations 2.0

The “Next-Generation SAP Business Scenario Recommendations for SAP S/4HANA (“Next-Generation BSR”) helps you identify the most valuable digitized business scenarios for your enterprise. This is an essential first step in building a business case for SAP S/4HANA and securing the buy-in from your senior business executives (CEO, CFO etc).

 

Every SAP Business Scenario Recommendation report is industry-focused and tailor-made for each SAP customer, based on the customer's SAP ERP system input. More information on www.sap.com/next-generation-bsr

September 26th, 2019

The Next-Generation BSR allows you to find out:

 

  • Why move to SAP S/4HANA?
  • How does SAP S/4HANA support your business goals?
  • How to secure business buy-in? Leverage specific business performance insights and identify most valuable business scenarios for SAP S/4HANA
  • What are the benefits? Enable your customers to know where to start their journey and get tailored recommendations per line of business 

Recording

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SAP for Me - Overview and Live Demo  SAP for Me - Your digital companion for your intelligent enterprise. SAP for Me was launched at SAPPHIRENOW 2019 as the new central digital entry point for our customers (me.sap.com) and now acts as their digital companion, centralizing communication with SAP, providing relevant online self-service, highlighting key tasks, actions, and events, and providing valuable information related to the customer's products and the entire SAP software cycle. In this webinar, we would like to give you an overview of this new customer portal and show you a live demo. July 02nd, 2019
  • Discover the new SAP for Me
  • Get to know the new customer portal  

Recording

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SAP ONE Support Launchpad - Update / What's New

The SAP ONE Support Launchpad and the new Service and Support Applications are the 3rd most visited website of SAP - more than 90.000 unique users are using them every day. Whether you need to find an answer to a question, get information about the availability of your SAP Cloud solution, or plan to update your on-premise solution – it is all available at your fingertip, centrally in one place. Join this session to discover the newest innovative applications and features, such as reports on the quality of your incidents, artificial intelligence, Worklists, Smart Navigation, and may more.

 

See them live and in action - experience how they support you, to best perform your daily support related tasks! 

May 29th, 2019
  • Understand where to find the latest information regarding the SAP ONE Support Launchpad
  • Experience new applications and functionalities released from 2018 to date
  • Discover the benefits of the SAP ONE Support Launchpad Piloting Program 

Recording

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Innovations in Measurement Tools (USMM & LAW) The USMM has not been changed in the last 5 years, but in 2018 a completely new USMM was released. This session should give an overview of the changes and new functionalities in this re-designed measurement tool.   May 07th, 2019
  • Discover the new USMM ​which is already shipped
  • See the latest functionalities in measurement tools
  • Get an overview of the planned developments in 2019 

Recording

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Incident Solution Matching - What is AI Driven Support and How Does This Improve SAP Product Support Experience?

What is AI driven support and how does this improve SAP product support experience / ISM?

 

Incident solution matching is a new service from SAP based on artificial intelligence (AI) technology that helps customers get relevant answers to technical questions faster. As a central part of our machine learning–empowered support process, it proposes solutions automatically within the incident creation form within SAP ONE Support Launchpad so customers can find relevant SAP Notes and SAP Knowledge Base Articles quickly without searching manually. Compared to classical tools, this new AI service accelerates the process of finding relevant solutions by learning from past incidents.

 

To find solutions to your issue in one quick step, simply access your SAP ONE Support Launchpad and describe your issue as concisely as possible within the incident creation form. You will automatically receive possible solutions ranked in order of relevance. 

April 23rd, 2019
  • Discover how AI driven support can improve SAP product support
  • Understand the SAP machine-learning empowered support process
  • Get to know Incident Solution Matching 

Recording

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SAP ONE Support Launchpad: Overview and How to Get Started

The SAP ONE Support Launchpad and new Service and Support Applications are the 3rd most visited website of SAP - more than 90.000 unique users are using them every day. Whether you need to find an answer to a question, get information about the availability of your SAP Cloud solution, or plan to update your on-premise solution – it is all available at your fingertip, centrally in one place. Join this session and learn what the SAP ONE Support Launchpad can offer to you, and how it can facilitate your daily support-related tasks.

Experience how Personalization, Favorites, Search, Smart Navigation and many other features help you use the SAP ONE Support Launchpad to its full potential!

March 19th 2019

  • Understand the guiding principles of the SAP ONE Support Launchpad
  • Discover its scope and capabilities
  • Experience the benefits of key features such as personalization etc. 

Recording

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How to Prepare for the SAP Support Backbone Update SAP's support backbone is the central infrastructure located at SAP to provide technical support to our customers. This infrastructure has been updated. The legacy infrastructure remains in place to allow a safe transition for customers. Customers need to switch to the new infrastructure before January 2020 to ensure continuous connectivity.

This update impacts SAP Solution Manager and Focused Run, and also every other ABAP-based SAP system which is connected to the support backbone. 

 

In this session, you will learn about the impacts of the support backbone update on SAP Solution Manager and Focused Run, and what you need to do to ensure connectivity of these systems to SAP after January 1st, 2020. You will also learn where you can get more information about the support backbone update and the required activities.

 

March 18th 2019
  • Understand how to prepare for the SAP Support Backbone Update
  • Learn about the impacts of the update
  • Find out where to get more information

 

Recording

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SAP Next-Generation Support: Overview Session  Discover key concepts of SAP Next-Generation Support and how it can help you implement and operate your SAP solutions, in any deployment model.​

The Next-Generation Support approach provides always-on support to help our customers transition toward the intelligent enterprise. This includes live support channels, context-sensitive help and support built into our software, and self-service access to our vast knowledge base and user community. Customers gain direct access to our support experts when needed. ​ 

March 14th 2019
  • Real-time support channels like the Expert Chat and Schedule an Expert ​
  • Self-service tools like the SAP Knowledge Base Article service and the Guided Answers​
  • Support built directly into the product, with a digital support assistant based on SAP CoPilot, currently available for SAP S/4HANA Cloud​ 

Recording

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SAP Customer Center of Expertise - Overview The Customer Center of Expertise (Customer COE) is the central collaboration hub on Customer side with two maturity levels for SAP business and IT departments, to act as service provider and business innovation enabler - regardless of whether the Customer has an on-premise or Hybrid/Cloud environment. Starting with a Primary Customer COE Certification, customers establish the foundation for their Customer COEs to then continuously prove their maturity and become certified Advanced Customer COEs that facilitate support and drive innovation in their organizations. March 05th 2019 - 05:00 PM (CET) and 10:00 AM (CET)

Customer Center of Expertise (Customer COE)

  • Concept and Key components

Certifications by SAP of the Customer COE Organization

  • Primary and Advanced
  • Criteria, requirements, key success areas, key elements, roadmap
  • Advanced IT Operations Self-Assessment

Recording

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Essential Tips on SAP Incident Processing You are invited to participate in a live Knowledge Transfer Session for Customer Center of Expertise. You can learn information on the Incident Handling core processes that SAP support engineers follow from initial processing, troubleshooting, to solution. May 23rd 
  • Incident Handling
  • Initial Processing and Troubleshooting
  • Incident Process Flow
  • Communication Types
  • Make the most of your support interaction for rapid solutions 

Recording

Presentation

What a Customer COE should know about Incident Management This Meet the Expert Session provides insights about Incident Management rules, processes and important functionalities (such as Expert Chat, report and manage incidents, solution finding and more...) May 2017

Live demo in SAP ONE Support Launchpad applications:

  • how to find a solution
  • how to report and manage incidents
  • how a perfect incident looks like.

 

Recording

Presentation

What a Customer COE Should Know About his or her Role in the New Hybrid World

The Customer COE needs to change when Cloud solutions are used in hybrid scenarios. This MTE will give first insights and ideas what are the new challenges and how to work on the new requirements in a hybrid world. January 2017
  • How will Cloud solutions change the role of the SAP Customer COE?
  • How to position as a SAP Customer COE in the new hybrid world?
  • Get first insights and ideas what are the new challenges for CCOE in a hybrid Scenario

Recording

Presentation

For a full list of Customer COE Webinars, please click here.  

Events

EVENTS DESCRIPTION LINK
SAP Customer COE Forum & Enterprise Support Infoday

September 10th 2018, Regensdorf, Switzerland

Strategie, Praxis & Erfahrungsaustausch: Informationen aus erster Hand aus der SAP-Welt, Kundenberichte und Erfahrungsaustausch stehen im Zentrum in der Fachtagung - praxisorientiert und kompakt aufbereitet für CC-Leiter und Interessierte.

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SAP Customer COE & Support Infotag 2019

Juli 2.-3. 2019, Walldorf, WDF21, Germany

"EinBlick Voraus" - Den Wandel intelligent gestalten

Erhalten Sie Einblick in die neuesten SAP Support Trends & Innovationen und erfahren Sie, wie Sie Ihre Softwarenutzung optimieren. Der diesjährige SAP Customer COE & Support Infotag thematisiert unter anderem die aktuellsten Service & Support Tools, welche den Umstieg auf SAP S/4HANA erleichtern. Neben Fachvorträgen von SAP Experten und Kunden werden Sie genügend Möglichkeiten zum Networken und den wertvollen, persönlichen Austausch untereinander haben.

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Agenda

Virtual SAP Enterprise Support Day

March 20th 2019

The Transition to an Intelligent Enterprise
A Journey of Visionary Collaboration, Focus, and Agility
Intelligent enterprises have a unique affinity for differentiating themselves with new capabilities, skills, and technology. With outcome-targeted services and proactive support offerings, SAP is empowering companies to adopt this vision and set the foundation for a lean enterprise structure.
Attend this global virtual event on March 20, 2019, to get expert insight into how our portfolio can support the future success of your business.

Watch the sessions on-demand

Please keep in mind, to be able to register, you will need to have signed up with the SAP Learning Hub of the SAP Enterprise Support Academy.

SAP Customer COE & Support Infotag 2018

November 7.-8.2018, Walldorf, WDF21, Germany

"EinBlick Voraus"

Die digitale Transformation und die Nutzung der damit verbundenen SAP-Innovationen ist eines der zentralen Themen, das sowohl Fachbereiche als auch die IT beschäftigt. Lassen Sie sich an unserem Infotag für Customer COE-Mitarbeiter und IT-Experten zu den neuesten Entwicklungen und Erfahrungen mit den Lösungen SAP S/4HANA, SAP HANA Enterprise Cloud und SAP Leonardo in Walldorf auf den aktuellsten Stand bringen.

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Agenda

SAP CCoE Forum & 
Enterprise Support Infoday

September 4th 2018, Regensdorf, Switzerland 

Informationen aus erster Hand aus der SAP-Welt, Kundenberichte und Erfahrungsaustausch stehen im Zentrum in der Fachtagung - praxisorientiert und kompakt aufbereitet für CC-Leiter und Interessierte.

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Presentations